To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(4252)
Positive reviews(4120)
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Delicious breakfast(431)
Friendly front desk staff(181)
Close to metro(163)
Perfect for business trips(138)
Clean pool(91)
Great swimming pool(91)
Has facilities for children(36)
Negative reviews(112)
Anonymous User
Deluxe Room
Stayed in May 2026
Business traveler
27 reviews
9.5/10
Amazing
Posted on Jun 4, 2026
The surrounding area is very convenient for shopping, with Raffles City North Bund just across the street. The breakfast is good, and the view from the Sky Palace on the top floor is beautiful. There were only two bottles of water in the room, and a note indicated an additional charge of 2 yuan for each extra bottle. This practice feels a bit odd, as even smaller hotels usually provide an ample supply of bottled water.
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Response from Property: Thank you for your kind words! We will definitely work harder to do our best. Your satisfaction is our greatest motivation. We treat every customer as a friend, and we look forward to your next visit!
sunflower queen
Standard Double Room
Stayed in Apr 2026
Family
3 reviews
10/10
Outstanding
Posted on May 31, 2026
I had a very pleasant stay at the hotel. It was conveniently close to places that I visited and the staff were very helpful and friendly
Response from Property: Thank you so much for your 5-star review! It's the greatest encouragement for us. We hope that Shanghai Ocean Hotel will be your first choice for your next trip. We look forward to serving you again and wish you a happy life.
Guest User
Deluxe Family Room
Stayed in Apr 2026
Family
8 reviews
10/10
Outstanding
Posted on May 9, 2026
Booked this hotel last minute for the May Day holiday, mainly because of the price. For just over 800 yuan, it included three breakfasts, and the location was great. I'd heard of this hotel a long time ago; it's a star-rated hotel from the reform and opening-up era, so I figured it might be a bit old now. Going in with low expectations definitely paid off! The transportation is convenient, and the surroundings are pleasant. Stepping into the lobby, you get that classic, old-school star hotel vibe, and it's very well-maintained. I was incredibly lucky to get a room with a view, and even better, one overlooking the Oriental Pearl Tower! I slept wonderfully, and breakfast was abundant. That's why I'm giving it a full five-star rating! You can tell from the photos how valuable this room was. I suspect this used to be an executive suite, it's large and luxurious, even with an entryway. In short, what could be better than lying on the sofa and enjoying the night view of the Oriental Pearl Tower (until its lights went out)? Great value for money! I'll definitely be back!
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6/9
Response from Property: Thank you for your kind review! We are delighted. It's a pleasure to have met you on your journey. We look forward to our next meeting and hope to provide you with even more unique experiences. Don't forget to recommend us to your friends and family!
Fengwindlz
Deluxe Room
Stayed in Apr 2026
Traveling with friends
3 reviews
9.0/10
Great
Posted on May 5, 2026
This hotel, part of the COSCO Group, is a well-established property. The interior decor has a vintage feel, a bit dated but generally well-maintained and clean. All the facilities are in working order, and the air conditioning is powerful.
**Pros:** The location is a big plus. While the river view is mostly obstructed (you can barely catch a glimpse of the 'four-piece suit' through the gaps), there's a Raffles City mall nearby. It's also not far from Tilanqiao subway station. A short bike ride gets you to the North Bund, and taking a bus makes it easy to reach The Bund, Waibaidu Bridge, and Suzhou Creek. The rotating restaurant on the top floor offers fantastic views, highly recommended if you're looking for a good meal there.
**Cons:** It's a bit odd that they charge for water if you request more than two bottles. There's no self-service laundry, and parking spaces are quite limited.
Original textTranslated by Google
Response from Property: On the journey, there are always unexpected moments of warmth. Here, satisfaction is just an expectation; being moved and pleasantly surprised is the constant pursuit. Thank you for your review.
Guest User
Standard Double Room
Stayed in Apr 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on May 5, 2026
everything was great,i arrived there on my birthday and they provided a piece of a cheesecake,staff is friendly and there’s even a robot deliverer in the hotel,definitely would love to stay there again ❤️
Response from Property: 能得到的您的誇讚,我們都喜大普奔了.您的認可是對我們最大的認可,我們會帶着您的誇讚與大夥的期望繼續砥礪前行。
Travelbug_
Business Family Room
Stayed in Apr 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on May 4, 2026
The hotel was great! The room was clean and so spacious. We had such a lovely view from our room window. Great location, walking distance to the North Bund. Breakfast was delicious with a good spread. So well worth it. My friends and I had a great stay.
Response from Property: 希望我的問候,如清新的雨,洗去您心頭的煩惱,像清爽的風,吹開您緊縮的眉頭,讓您無憂無慮,快樂永久~
Guest User
Deluxe Family Room
Stayed in Apr 2026
Family
2 reviews
9.5/10
Amazing
Posted on May 2, 2026
My child wanted to see Fair Road Wharf, so I booked a room for May Day. They upgraded our room type, which made our stay even more spacious, and the view from the window was also great. You can tell it's an established hotel; the service is very professional. The swimming pool is 1.5 meters deep throughout, so it's not very suitable for children who can't swim.
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Response from Property: You are truly our best guest! We are so glad to have left you with such a wonderful impression and to have made such a great liking for our hotel. We will continue to strive for even greater excellence!
Guest User
Deluxe Family Room
Stayed in Apr 2026
Family
23 reviews
10/10
Outstanding
Posted on May 2, 2026
The room was spotless and tidy, and the bed was just right – not too soft, not too hard – ensuring a great night's sleep. The surrounding amenities are excellent, making it very convenient for getting around. The staff were warm and patient, and the facilities were well-maintained, clean, and reassuring. Overall, I had a very satisfying stay.
Original textTranslated by Google
Response from Property: A river is enduring because of its winding course; a river is serene because of its slow flow. Because of you, we are filled with gratitude; thank you for being there.
Gmtzinuo
Standard Double Room
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 2, 2026
Two adults and one child stayed here. The service was absolutely excellent! They even upgraded our room for free during check-in and provided adorable slippers for my child. On top of that, they gave my child a gift at check-out. The hotel's location is super convenient, close to bus stops and the ferry terminal, making it easy to get to the Oriental Pearl Tower, Lujiazui, and the Bund. There are also plenty of dining options nearby.
Original textTranslated by Google
Response from Property: A river is enduring because of its winding course; a river is serene because of its slow flow. Because of you, we are filled with gratitude; thank you for being there.
Guest User
Deluxe Family Room
Stayed in Mar 2026
Family
8 reviews
9.7/10
Amazing
Posted on May 1, 2026
This is an older hotel in Shanghai with excellent service and a great breakfast. We were upgraded directly to a business family room, and the location and views are both fantastic. Highly recommended!
Original textTranslated by Google
Response from Property: You are truly our best guest! We are so glad to have left you with such a wonderful impression and to have made such a great liking for our hotel. We will continue to strive for even greater excellence!
Anonymous User
Standard Double Room
Stayed in Mar 2026
Family
2 reviews
10/10
Outstanding
Posted on May 1, 2026
Facilities: Well-equipped.
Cleanliness: Clean and hygienic.
Environment: Very convenient transportation, with a revolving restaurant upstairs. It offers great value for money, is very close to the subway station, has a shopping mall nearby, and is close to the North Bund.
Service: The hotel service was truly excellent. Staff were very polite and responsive to every need. Hotel employees actively greeted guests. It was raining when we arrived, and the room was equipped with umbrellas, showing great attention to detail. The front desk lady even proactively upgraded us to a suite. The room was spacious enough, and the breakfast was very rich – the mini wontons were particularly delicious! It was a very pleasant experience. Next time I come to Shanghai, I'll definitely stay at this hotel again!
Original textTranslated by Google
Response from Property: You are truly our best guest! We are so glad to have left you with such a wonderful impression and to have made such a great liking for our hotel. We will continue to strive for even greater excellence!
Ye Min Sunn
Standard Double Room
Stayed in Mar 2026
Family
2 reviews
8.5/10
Very good
Posted on Apr 22, 2026
Hotel is comfortable and service is good! Met all our needs with a 2yo kid.
Located nearby Raffles City mall which has lots of food and others shopping. Mall is also connected to metro so easy to travel
Great place to visit the area opposite the bund where its less crowded.
Response from Property: You are truly our best guest! We are so glad to have left you with such a wonderful impression and to have made such a great liking for our hotel. We will continue to strive for even greater excellence!
Guest User
Standard Double Room
Stayed in Mar 2026
Other
11 reviews
10/10
Outstanding
Posted on Apr 15, 2026
I've stayed at this hotel countless times. The price is budget-friendly, and the location is fantastic, making it super convenient to get around. There's a Raffles City mall nearby, and just a bit further is Magnolia Plaza. It's also very close to the North Bund, and the night view along the Huangpu River is absolutely stunning.
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Response from Property: Thank you for your stay! We are so happy to receive such high praise from you. If you enjoyed your stay, please come back anytime!
Guest User
Business Family Room
Stayed in Mar 2026
Family
1 reviews
10/10
Outstanding
Posted on Apr 18, 2026
The location is very close to Raffles city and few walking to the north bund river view. It’s beautiful and more quiet. Room is big enough for the 3 of us, it is clean and the hotel has good varieties of food every morning. Staff are friendly.
Response from Property: What suits you best is always the most comfortable; what you choose yourself is always the best. We will continue to strive to do better. Thank you for your support!
Anonymous User
Deluxe Family Room
Stayed in Mar 2026
Family
28 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Attended Hu Liwei's concert at the nearby Poly Theater and chose to stay here. The breakfast was plentiful with a good variety of hot food. The front desk kindly upgraded our room, which was very spacious and had a bathtub in the bathroom. For the shower, you need to turn the water on first, then use the valve to fix it in place for the overhead shower; otherwise, the control valve might drop due to lack of water pressure. The location is convenient, and the service attitude is excellent.
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Response from Property: 感謝您的好評,我們甚是開心呢,能在您的旅途中與您相遇也是一種緣分,我們期待與您的下一次相遇,希望能給您更多不一樣的體驗,別忘了推薦給您身邊的親朋好友喔~