Chateau Star River Pudong Shanghai Reviews

Response from Property: 親愛的客人，您好！非常感謝您選擇入住並分享這段細緻的體驗。很高興您認可酒店整體入住感受，也感謝您提到酒店與浦東距離較近這一便利。關於空調温度未能調到您理想的24度，給您帶來些許不便，我們真心抱歉，也感謝您對工作人員及時送來風扇的理解與包容。您的反饋對我們非常重要，我們會持續關注並不斷改進，期待下次為您帶來更加舒適順心的入住體驗。

Response from Property: 尊敬的賓客，非常感謝您花費寶貴時間寫下詳盡客觀的入住點評，細緻分享酒店各項優缺點，您真實中肯的反饋對我們優化服務至關重要！很高興安靜宜居的社區環境、品類豐富兼顧素食需求的中西自助、寬敞帶專屬儲物區的客房、優質客房服務、養護完善的泳池與健身房、開闊城市景觀、便捷步行可達地鐵以及全體員工熱情高效的服務，都給您留下不錯印象；也記下您貼心提醒前來游泳建議自備泳帽的小提示，我們會在泳池區域增加提示標識。針對員工英語水平有限但溝通盡力的情況，我們後續也會加強外語服務培訓，提升多語種接待能力。同時虛心接納您提出的兩處不足：針對早餐品質，餐飲團隊會結合賓客口味持續優化菜品口感與品類；走廊隔音問題我們已記錄，會逐步推進牆體隔音升級改造，也非常感謝您分享高樓層客房更安靜的入住小技巧。您提到去往核心景點路程稍遠，因酒店坐落靜謐住宅區，區位側重安靜宜居，我們也會整理周邊出行、換乘攻略供住客參考。您細緻全面的評價是我們進步的動力，我們會逐項落實改進，期待您再次蒞臨，見證酒店更好的變化！

Response from Property: Dear Guest, thank you so much for your positive review and recognition! We are delighted that your bright and clean room and the friendly service of our staff satisfied you, and we are honored to have upgraded your room, providing you with a stay that exceeded your expectations. Your willingness to choose us again is our greatest affirmation, and we will continue to maintain our quality. We look forward to your next visit!

Response from Property: Dear Guest, thank you for your kind review! We are delighted that the spacious and quiet room, the refreshing environment, the hearty breakfast, the convenient subway access, and the comforting white fungus soup helped you sleep soundly. We look forward to your next stay!

Response from Property: Thank you for your detailed review! We are delighted that the excellent location, convenient transportation, comprehensive parking and charging facilities, tranquil and elegant garden environment, and excellent view rooms meet your needs for business trips and exhibitions. We will continue to maintain the park environment and room quality, and look forward to your next stay for your next exhibition!

Response from Property: Thank you for your honest feedback; these details are very valuable to us. We are glad you were satisfied with the location and breakfast, but we apologize for any inconvenience caused by the outdated facilities, pipe noise, and the unpleasant piano experience.

Response from Property: Dear Guest, thank you for your kind review! We are honored that you experienced such attentive and thoughtful service even though you arrived late at night. We are also delighted that you appreciated the delicious and cost-effective breakfast. We have taken your feedback on the room cleanliness details very seriously and immediately urged our housekeeping team to optimize their cleaning standards, paying special attention to cleaning the remote control, dusty corners, and other small areas to ensure a thorough and meticulous cleaning. Thank you for your honest suggestions. We will continue to improve and look forward to your next visit and experiencing an even better stay!

Response from Property: Dear Guest, we are deeply sorry that your stay was not pleasant. We are ashamed of the poor room hygiene, unpleasant odors, excessive dust, and mold on the bathroom walls, and we humbly accept all your criticisms and suggestions. We have immediately conducted a thorough investigation and rectification of all the issues you raised, expedited deep cleaning and disinfection of all guest rooms, thoroughly removed accumulated dust and odors, promptly inspected and repaired the moldy areas in the bathroom, and strictly implemented daily ventilation and meticulous cleaning procedures, paying close attention to the details of hygiene services. We are extremely remorseful for the disappointment you experienced with this unpleasant stay and sincerely apologize to you. We will definitely strengthen management and make thorough rectifications in the future to improve the quality of your stay. We kindly ask for your opportunity to improve again and look forward to welcoming you again with a brand new and excellent experience. We wish you a pleasant stay!

Response from Property: 尊敬的賓客：您好！感謝您對酒店衞生、服務及環境的認可。對於室外泳池暫不可用給您帶來的遺憾，我們深表歉意，目前相關維護工作正抓緊推進。感謝您的理解，期待下次能為您提供更完美的入住體驗

Response from Property: Dear Guest, thank you so much for taking the time to provide your honest and detailed review! We are delighted that the hotel's environment, service, and value for money exceeded your expectations, and we appreciate your recognition and appreciation of the front desk service. We fully understand your concerns about the limited surrounding amenities and dining options, and we have carefully noted these points and forwarded them to the relevant departments. We will continue to monitor the development of surrounding amenities and strive to recommend convenient dining options for our guests, making every effort to improve the convenience of dining out. Thank you for your understanding and constructive suggestions. We look forward to your next stay and will work hard to do even better!

Response from Property: Dear Guest, Thank you so much for choosing our castle-style hotel for your romantic anniversary! We are truly grateful for your heartfelt review! We are delighted that the hotel's elegant and sophisticated environment captivated you at first sight, and we are honored that the simple yet charming décor added a warm and inviting atmosphere to your anniversary. We were delighted that you enjoyed the complimentary tiramisu cake and fresh fruit. We were also honored that the elegant breakfast restaurant and our specialty cheeses were a favorite. We were especially pleased that the front desk kindly arranged a two-hour late check-out for you, making your trip more convenient. It is our greatest honor to have created such a wonderful and unforgettable memory for you. We will continue to uphold our commitment to providing meticulous and warm service, and we look forward to your next wonderful visit! 😊

Response from Property: Dear Guest, thank you so much for your thoughtful review! We are delighted that you enjoyed the hotel's delicious breakfast and comfortable room, and we appreciate your recognition of the hotel's routine maintenance. We are especially grateful for your positive feedback on the housekeeping team on the 12th floor; your encouragement is our greatest motivation. We will continue to strive to provide excellent service and quality, and we look forward to your next visit next month. We hope to see you there!

Response from Property: Dear Guest, Thank you so much for choosing our hotel with your family during the May Day holiday and for taking the time to leave a genuine review. We are delighted that you and your family enjoyed your stay and were satisfied with our spacious room with the balcony. We also appreciate your thoughtfulness in confirming balcony availability with our staff in advance. The hotel's classic marble décor exudes a timeless elegance, and we are honored by your appreciation. We are always committed to providing excellent service and paying close attention to detail. We also look forward to your continued exploration of our indoor swimming pool and professional gym. Located near the Pudong Library and Jinxiu Cultural Park, our hotel offers a pleasant place for leisurely strolls. We look forward to accompanying you and your family on your next trip. We will continue to improve our services and wish you a happy life and all the best!

Response from Property: Dear Guest, Thank you so much for your kind review and recognition! We are delighted that you enjoyed the hotel's grand and elegant environment, and we are very grateful for your positive feedback on Xiao Qi at the front desk. Her warm welcome and thoughtful assistance with your late check-out were truly commendable. We are honored to have earned your trust and hope you will choose Xinghewan again next time you visit Shanghai. We will continue to uphold our commitment to high-quality service and look forward to your next stay!