Vienna Hotel ( Jin Du Road)

Vienna Hotel ( Jin Du Road) Reviews

Vienna Hotel ( Jin Du Road)

No. 2158 Jindu Road, Shanghai, ChinaView Hotel Details
Vienna Hotel ( Jin Du Road)
Vienna Hotel ( Jin Du Road)Vienna Hotel ( Jin Du Road)Vienna Hotel ( Jin Du Road)
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Vienna Hotel ( Jin Du Road) Guest Reviews

4.5/5
Good
507 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All Reviews(507)
Positive reviews(490)
Reviews with photos/video(115)
Classy environment(55)
Friendly front desk staff(40)
Quiet & comfortable(23)
Easy to get around(15)
Convenient parking(15)
Delicious breakfast(14)
Would stay again(12)
Perfect for business trips(10)
Negative reviews(17)
天使888
Executive Room (2 beds)
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Super good service, feel like back u own home!
ahmedimtiaz
Deluxe Double Room
Stayed in May 2023
Friends
2 review
4.0/5
Very Good
Posted on May 3, 2023
It was neat and clean, near to subway line 15. Good service.
Response from Property: Thank you very much for choosing the Vienna Hotel Jindu Road, and thank you for your recognition. We sincerely look forward to seeing you again! I wish you a happy life and success in your work!
Guest User
Standard Queen Room (No window)
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2024
I come here often. The location is easy to find. There is a free parking lot. It is very convenient. The room is new and clean. The service staff at the front desk are of high quality. The service is very enthusiastic and in place. They are responsive to every request. I must give it a thumbs up. , had a very good breakfast, wontons, noodles, and noodles with scallion oil, very fragrant and delicious, worth recommending, great!
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise. I am very happy to receive your affirmation. Your satisfaction is the first priority. I look forward to your visit again~~ I wish you a happy life
Anonymous User
Standard Queen Room (No window)
Stayed in May 2023
Business travelers
4 review
1.0/5
Posted on May 15, 2023
1) The room is uninhabitable, the air is not circulating, it is stuffy, it is difficult to breathe, and it is impossible to sleep. So around three o'clock in the morning, I asked the hotel to change rooms, from room 527 to room 310. 2) Such rooms that do not meet basic living conditions (air quality is not up to standard, no windows, no air circulation, and not equipped with a fresh air system) should not be sold on Ctrip.com. 3) Ctrip cannot escape the blame. The key is that check-out is not allowed after online payment. It is purely an overbearing clause. I reluctantly checked in, but finally couldn't bear it anymore and had to change rooms.
Original TextTranslated by Google
Response from Property: Dear guest, I am really sorry that I did not give you a satisfactory check-in experience, because the standard double bed room you booked has no external windows. There is also a mark on the platform. After you report the problem to the front desk, it will be changed for you immediately. If you have any questions related to the room order, if the platform customer service does not give you a satisfactory reply, you can communicate with our hotel. If the front desk has insufficient authority, it will be reported to the management, and we will do our best to solve it! We hope that every guest will be happy and satisfied. We sincerely hope that we will have the opportunity to serve you in the future. I wish you success in your work and good health!
Guest User
Deluxe Double Room
Stayed in Aug 2023
Solo travelers
5 review
2.5/5
Posted on Aug 24, 2023
The front desk clerk never called the tenant when the visitor came, and gave the room card to someone else without the tenant's consent, which caused a bad impact. The negative review can be said to be a mess.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we did not give you a satisfactory check-in experience. If you have any room-related issues during your stay, please call the front desk directly and we will do our best to solve it for you! We hope that we will have the opportunity to serve you again in the future, and sincerely look forward to your visit again. I wish you success in your work and good health!
Guest User
Standard Queen Room (No window)
Stayed in Jan 2023
Booked for others
1 review
5.0/5
Outstanding
Posted on Jan 23, 2023
I had New Year's Eve dinner next to Star River Bay. This restaurant is very close, and the service and hygiene are quite good
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Vienna Hotel Jindu Road Branch, and thank you very much for your recognition of us. I am very moved by your comments. This is the most powerful encouragement for us. We will continue to work hard. In this special period, we will do our best Let every tenant have a comfortable, clean, comfortable and beautiful stay experience. Sincerely look forward to your visit again! I wish you good luck and good health in the Year of the Rabbit!
Xiaohaitaba
Executive Double Room
Stayed in Jan 2023
Business travelers
62 review
1.0/5
Posted on Jan 18, 2023
I have lived in a hotel for half my life, and this is the first time there are cockroaches on the bed.
Original TextTranslated by Google
Response from Property: Hello dear guests! I'd like to apologize to you when I see your review! The hotel has been doing disinfection work recently. It may be that the disinfection process has not been completely completed, which has led to such a problem. The disinfection work needs to be carried out multiple times before it can be completed well. Unexpectedly, it still affects you. We apologize for the poor check-in experience! Our hotel has a 24-hour customer service butler. If you have any questions during your stay, you can contact the front desk at any time. We will promptly solve the problems you encounter during your stay! We also hope that you will have the opportunity to visit our hotel again and give us a chance to apologize to you face to face! I wish you success in your work and good health in the new year!
Guest User
Standard 2-bed Room
Stayed in Aug 2023
Business travelers
4 review
2.0/5
Posted on Sep 5, 2023
The decoration is relatively old and the room is small, which is a bit worth it.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we did not give you a satisfactory check-in experience. If you have any room-related issues during your stay, please call the front desk directly and we will do our best to solve it for you! We hope that we will have the opportunity to serve you again in the future, and sincerely look forward to your visit again. I wish you success in your work and good health!
Guest User
Executive Double Room
Stayed in Apr 2023
Business travelers
5 review
1.0/5
Posted on Apr 9, 2023
The soundproofing is so bad that someone brushed my door in the middle of the night. It was scary! Very poor experience!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that your stay did not meet your expectations! We attach great importance to the safety issues you reported. We have found out that the two ladies who lived in the same room as you on the third floor that day followed the guests on the second floor out of the elevator and mistakenly thought your room was theirs. Please swipe your card. After reporting the error, we immediately realized we were in the wrong direction and left; regarding the sound insulation issue, we have reported it to the engineering department and included it in the plan for improvement. If you have any room-related issues during your stay, you can directly call the front desk to report it, and we will do our best to solve it for you! We hope that we will have the opportunity to serve you again in the future, and sincerely look forward to your visit again. I wish you success in your work and good health!
Anonymous User
Executive Double Room
Stayed in Mar 2023
Business travelers
1 review
1.0/5
Posted on Mar 9, 2023
There was so much noise around me at night that I couldn't sleep at all. The soundproofing of the room was also poor, and there were people walking around at 12 o'clock. I will never stay there again.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we did not give you a satisfactory check-in experience. If you have any room-related issues during your stay, please call the front desk directly and we will do our best to solve it for you! We hope that we will have the opportunity to serve you again in the future, and sincerely look forward to your visit again. I wish you success in your work and good health!
Guest User
Executive Room (2 beds)
Stayed in Jun 2023
Family
2 review
1.7/5
Posted on Jul 1, 2023
Old facilities, low cost performance, not recommended to stay
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we did not give you a satisfactory check-in experience. If you have any room-related issues during your stay, please call the front desk directly and we will do our best to solve it for you! We hope that we will have the opportunity to serve you again in the future, and sincerely look forward to your visit again. I wish you success in your work and good health!
Guest User
Standard Queen Room (No window)
Stayed in Nov 2023
Solo travelers
3 review
1.0/5
Posted on Nov 19, 2023
The service is really bad! !
Original TextTranslated by Google
Response from Property: Dear guest, we are really sorry that we did not give you a satisfactory stay experience. We will continue to improve the quality and your satisfaction is our pursuit. If you have any room-related issues during your stay, you can directly call the front desk to report it, and we will do our best to solve it for you! We are sorry to bring you a bad check-in experience this time. We will strengthen training and hope to have the opportunity to serve you in the future. We sincerely look forward to your visit again. I wish you success in your work and good health!
Guest User
Deluxe Double Room
Stayed in Sep 2022
Family
6 review
2.5/5
Posted on Sep 27, 2022
Don't bring children to stay here Hygiene is very poor. There is no baby chair in the restaurant.
Original TextTranslated by Google
Response from Property: Dear guest, we apologize for not giving you a satisfactory check-in experience. If you have any questions during your stay, you can call the front desk at any time to report. We promise to check the problem and respond within 10 minutes. If you come here next time, I hope to book this hotel again. We hope that our improvements and progress will be well received by you. We look forward to your visit again!
Shanghaipinganwangping
Standard Queen Room (No window)
Stayed in Jun 2022
Other
2 review
2.2/5
Posted on Jun 21, 2022
The head of the bed is full of dust
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry that I did not give you a satisfactory check-in experience. If you have any questions during your stay, you can call the front desk at any time to report. We promise to check the problem and give a reply within 10 minutes. If you come here next time, I hope to book this hotel again, and hope that our improvement and progress can get your praise. We look forward to seeing you again!
Guest User
Deluxe Double Room
Stayed in Apr 2023
Solo travelers
7 review
1.0/5
Posted on Jun 10, 2023
Small room, poor service, no breakfast
Original TextTranslated by Google
Response from Property: Dear guest, we are really sorry that we did not give you a satisfactory stay experience. We will continue to improve the quality and your satisfaction is our pursuit. The hotel promises that if you have any questions during your stay, please call us and we will answer you within 10 minutes. The hotel also has a complete catering system that can provide lunch and dinner, which can be delivered to the room or dine in the restaurant. The hotel will launch more discounts in succession. We look forward to your visit again! Thank you again for your affirmation of the hotel and we look forward to visiting again!