Orange Hotel (Shanghai Hongqiao Yan'an West Road) Reviews
Orange Hotel (Shanghai Hongqiao Yan'an West Road)
No. 16, Lane 388, Hongzhong Road, Minhang District, Shanghai, ChinaView hotel details
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Guest Reviews of Orange Hotel (Shanghai Hongqiao Yan'an West Road)
9.3/10
Very Good
767 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(767)
Positive reviews(742)
Reviews with photos/video(61)
Friendly front desk staff(65)
Quiet & comfortable(39)
Classy environment(35)
Delicious breakfast(29)
Easy to get around(24)
Perfect for business trips(23)
Convenient parking(20)
Stayed multiple times(9)
Negative reviews(25)
JonKM
Superior Queen Room
Stayed in Apr 2026
Business traveler
14 reviews
10/10
Outstanding
Posted on Jul 2, 2026
Stayed here for a conference at the local international school. It is not central Shanghai, but great for this area and there are some really lively spots around within walking distance.
Response from Property: 尊敬的賓客:您好!感謝您的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望桔子延安西路酒店會是您回憶裏最温馨最獨特的那個!小桔期待您下次光臨!
Dr T1
Queen Room
Stayed in Apr 2026
Couple
62 reviews
8.5/10
Very good
Posted on May 31, 2026
Its an older hotel and could do with a fix up. The rooms are fairly small but fine for a few days. The staff helpful and plenty of food delivery places. close to shops bars etc
Response from Property: Hi there,Thank you for taking the time to share your experience with us! We truly appreciate your kind words about our helpful team and our great location—we’re glad those aspects worked well for you during your stay.We also hear your feedback about our property being older and needing some updates, and we want you to know we take this seriously. We have ongoing maintenance and improvement projects to refresh our spaces, and your comments help us prioritize these efforts.Thank you again for your understanding, and we hope to welcome you back in the future!
Hong Kong Travel
Superior Queen Room
Stayed in Aug 2025
Solo traveler
13 reviews
9.5/10
Amazing
Posted on Sep 20, 2025
The Staff at the Front desk was very helpful, the Mainland travel permit for Hong Kong and Macau residents (non-Chinese) was not able to be registered in this hotel, the hotel never came across this type of identification document before and took them approximately 25-30 mins to have me check into the hotel. But the hotel staff was very helpful and polite even though we had a massive language barrier.
There was a guest who was beside me who spoke English, he was a real help. The staff also helped me add their address on my ******* app so that I can order food delivery and dont starve to death 😂
The room is nice but the pillow had some sort of mild sweat or cigarette smell. I would recommend a hotel staff to spray some fragrance on the mattress before placing the new bedsheet soon after a guest checks out from the hotel.
Otherwise everything was good the hotel staff is nice the room is nice and comfortable.
Response from Property: 尊敬的賓客:您好!感謝您選擇桔子酒店,每收到一個肯定的評語,心裏都會很温暖,很動容,感謝一路支持的我們的您們,一路有您的陪伴讓我們更有動力,我們會再接再歷為您提供更好的服務!您提的建議小桔收到啦,問題已經在整改當中,希望下次您能見證更好的桔子!
Telidadi
2-bed Room
Stayed in Feb 2026
Business traveler
81 reviews
6.5/10
Posted on Apr 7, 2026
Arrived late and left early, so didn't really get to experience much. However, the location is great, just a short walk to [specific street/area name, if known], and there are plenty of dining and entertainment options nearby. A very reliable hotel overall.
Original textTranslated by Google
Response from Property: 短暫的相遇,給與彼此美好的回憶,期待與您的再次相遇!
Guest User
2-bed Room
Stayed in Mar 2026
Solo traveler
14 reviews
10/10
Outstanding
Posted on Apr 10, 2026
Facilities: Comprehensive and comfortable
Cleanliness: Spotless
Original textTranslated by Google
Response from Property: 感謝您的滿分評價!很高興為您帶來了舒適的入住體驗,我們會持續優化服務細節,恭候您的再次光臨,祝您一切順利!
Guest User
Business Queen Room
Stayed in Apr 2025
Traveling with friends
53 reviews
8.0/10
Very good
Posted on May 19, 2025
Well it was a one night stay and it was suitable for that. No English speaking staff but we managed anyway.
Response from Property: Dear guest: Hello! Thank you for your review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Orange West Yan'an Road Hotel will be the warmest and most unique one in your memory! Xiaoju is looking forward to your next visit!
Riteli
2-bed Room
Stayed in May 2024
Solo traveler
23 reviews
9.5/10
Amazing
Posted on Jul 1, 2024
Tho Hotel was in a good location near some Restaurant and the Hongqiao train station. The staff was friendls and the rooms had all that was needed. The only thing i didn’t like was a man smoking in the lovbby whilst he was checking in, even thought there was a sign saying smoking prohibited.. the receptionist didn’t say anything. Other than that i had a pleasant stay
Response from Property: Thank you, dear, for such a detailed evaluation. Little Orange is really full of joy. Simple but not simple style, relaxed and warm atmosphere, the satisfaction and affirmation of every guest have always been what we pursue. We will sweep the bed and look forward to your return!
Guest User
Queen Room
Stayed in Apr 2025
Couple
1 reviews
10/10
Outstanding
Posted on May 25, 2025
Very nice servcies and staff. I highly recommend.
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Queen Room
Stayed in Jul 2024
Solo traveler
14 reviews
9.0/10
Great
Posted on Aug 19, 2024
Room was clean, shower had great water pressure. I booked this place because it was close to Laowei Jie and had a refrigerator. The refrigerator didn’t work properly, in that it didn’t remain cold. It could be because of power saving methods and linked to the air conditioning/lighting controls. It’s great for a solo traveler, but I wouldn’t book if traveling as a couple.
Response from Property: Hello, dear guest officer. Thank you very much for your support to the hotel. We haven't received all your praise. We are still a little disappointed. Maybe there is still something wrong in the hotel. I hope that your next visit can point out our shortcomings to us. We will try our best to do better. Our attentive service so that every guest officer who comes to the hotel can feel the warmth of home. I hope our service can bring you more surprises and touching. Looking forward to your next visit!
William491
Business Queen Room
Stayed in Apr 2025
Business traveler
1 reviews
10/10
Outstanding
Posted on May 25, 2025
Much better than i was expecting
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
RxN
Deluxe Double Room
Stayed in May 2024
Solo traveler
19 reviews
8.5/10
Very good
Posted on Jun 2, 2024
Conveniently located and within a comfortable walking distance to Lao Wai Jie and Sunshine International Plaza (jewelry, pearls, fashion and electronic goods). Several trendy restaurants, cafes and salons in the area if you are looking for something beyond your usual hotel buffet.
The bed and linen was clean but some maintenance of the room was required. It is satisfactory as a place to sleep before your flight or high-speed train journey to your next destination.
Response from Property: Thank you for your continued support. Your warm words warm us. Thousands of words cannot express your satisfaction. With your support, we are more and more motivated. We look forward to meeting you again!
Guest User
Superior Queen Room
Stayed in Feb 2024
Couple
12 reviews
10/10
Outstanding
Posted on Mar 27, 2024
My wife and I really enjoyed our stay at the Orange Hotel. The room was a suitable size and had everything we needed, and the hotel is very close to some great restaurants and a naturopathic clinic. The owner/manager was very friendly when we checked in, and experienced with working with foreigners and passports.
Response from Property: Dear guests, hello, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Thank you again for your comments and sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Dec 2023
Solo traveler
21 reviews
7.5/10
Posted on Jan 10, 2024
So so, on picture room look bigger.. it’s ok for price but there are better hotels for same price around.
Response from Property: Not only now, but also expect a future to walk together. Your satisfaction is my greatest pursuit. When the sun comes out after a good rest, your room will definitely be full of sunshine. If you are not satisfied with the room you live in, we can actively exchange it for you. Looking forward to meeting you next time!
Travel-ler
2-bed Room
Stayed in Jun 2023
Solo traveler
38 reviews
7.5/10
Posted on Jul 24, 2023
The design of the room is fairly new and modern and the breakfast is okay, but unfortunately there was a bad smell in the bathroom
Response from Property: Thank you for your comments in your busy schedule. I'm sorry that this check-in did not bring you a perfect check-in experience. Xiaoju will definitely absorb the opinions of every guest, turn it into a driving force for growth, and bring you a better check-in experience. Looking forward to your visit again!
Anonymous User
Queen Room
Stayed in May 2024
Other
4 reviews
9.0/10
Great
Posted on Jun 8, 2024
Very nice
Response from Property: 感謝客官對我們一如既往的支持,温暖的話語温暖着我們,千言萬語都不及您的滿意,有了您的支持我們越來越有動力哦,期待與您的再次相遇!