Pebble Hotel Pudong International Airport Chuanliu Highway Reviews
Pebble Hotel Pudong International Airport Chuanliu Highway
No.2751, Chuanliu Road, Pudong New Area, Shanghai, ChinaView Hotel Details
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Pebble Hotel Pudong International Airport Chuanliu Highway Guest Reviews
4.6/5
Very Good
3080 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3080)
Positive reviews(2943)
Reviews with photos/video(417)
Offers pick-up/drop-offs(1070)
Close to airport(463)
Friendly front desk staff(378)
Great value for money(306)
Easy to get around(301)
Large rooms(296)
Quiet & comfortable(178)
Delicious breakfast(57)
Negative reviews(137)
Anonymous User
Superior Room (2 beds)
Stayed in Oct 2024
Family
1 review
3.5/5
Posted on Oct 14, 2024
itsnice choice for a stay between flight transfer the bed is clean okay for general acceptable for staying for a short time
Response from Property: Dear guest: Hello! Thank you very much for choosing the Park Cloud Hotel! Welcome to leave your feedback and suggestions on the hotel. We will humbly accept and make corrections. A score of 3 is a negative review. Hope you can continue to follow Paibai Cloud in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
Frannie
Superior Room (2 beds)
Stayed in Jul 2024
Travel with friends
1 review
3.5/5
Posted on Jul 29, 2024
The hotel looks old but clean. The app shows a different name of the hotel. I was a bit confused.
There is a free shuttle service to the airport.
Response from Property: Dear guest: Hello! Thank you very much for choosing the Park Cloud Hotel! Welcome to leave feedback and suggestions about the hotel. We will humbly accept and correct them, rather than leaving a negative review directly. Hope you can continue to follow Paibai Cloud in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
room is comfortable and the. AC works well. Has shuttle bus available for free to pudong airport 👍.the staffs are nice.
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Stefan Dinu
Superior Room (2 beds)
Stayed in May 2024
Solo travelers
5 review
2.2/5
Posted on May 23, 2024
Horrible. I would not stay here again. Or, to be more precise, I would not stay in the hotel they sent me to. Pebble hotel was under renovation and all booking were sent to the hotel next to it, something with King.
They joked about how my booking was "upgraded", and that must have been a joke, because the new room was horrible. Things were organized, and the surface areas were clean, but it all felt so unhygienic. The walls were paper thin, so when I was in the bathroom and someone was opening their room door, the noise was so loud that I was thinking that they opened my room.
The walls next to the beds were ruined and the shower was disgusting.
And, on top of this, I asked for wake up call because I wanted to catch the early train to the city, and I didn't get anything. Thankfully, I woke up by myself on my first alarm, which was triggered before the agreed wage up call time, but that makes me wonder what do you do if you have to catch a morning flight, and your alarm is not enought?
Response from Property: Hello! We are also very sorry to see your feedback. We have actively rectified it and have provided training and punishment to relevant departments. As your information is confidential, we are unable to contact you. We hope you can contact us and give us an opportunity to explain and apologize. We will continue to work hard and make progress with your support and help! I'm very sorry for not providing you with a wonderful accommodation experience. Sincerely welcome you to stay again. Sincerely looking forward to your next visit, thank you!
David
Superior Room (2 beds)
Stayed in May 2024
Solo travelers
31 review
4.2/5
Very Good
Posted on May 4, 2024
The hotel was good for the very short stay. The man who checked me in was exceptionally hopefully and used efficient translation. The room was comfortable. The free transfer bus to the airport was dangerous. Either the driver was going too fast or the suspension is damaged or a combination of the two. As he was driving several of us were flung out of our seats. I hit the ceiling sharply
Response from Property: Dear guest, thank you for your review. Glad you enjoyed staying our hotel. We look forward to welcoming you again in the future!
Guest User
Business Double Room
Stayed in Oct 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Nov 5, 2024
It's fine, but i didn't expect much to be honest. They have 24/7 reception. They don't speak english so I managed the transport from airport with taxi.
Response from Property: Dear distinguished guest, hello! Thank you very much for your affirmation and satisfaction with our hotel. The hotel is on duty 24 hours a day, and we will help you solve the problem as soon as possible. We have always paid attention to the guests' feelings during their stay, and strive to make every guest feel the warmth of going home. It is a pity that it is not a five-star rating ~ but Thank you very much for your review. We will do better with your encouragement. We will be waiting for you~ See you there~ Be sure to remember the five points next time~
Kind iceman
Business Double Room
Stayed in Oct 2024
Solo travelers
2 review
3.0/5
Posted on Oct 28, 2024
The minimum necessities were provided, but the price was reasonable, including cleanliness. It was also further away from the airport than we had expected and we had to pay more for taxis. There was a bus transfer to the airport, but it appeared to be a shared service and was overcrowded.
I would hesitate to book next time.
Response from Property: Hello! We are also very sorry to see your review. We have been actively rectifying your feedback and have trained and punished the relevant departments. As your information is confidential, we cannot contact you. We hope you can contact us and give us an opportunity to explain and apologize. We will continue to work hard and make progress with your support and help! I'm very sorry for not providing you with a pleasant accommodation experience. Sincerely welcome to stay again. Sincerely looking forward to your visit again, thank you!
Earnest Seow
Superior Room (2 beds)
Stayed in Oct 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Got into Pudong at 240am. 9.7km drive from the airport. Very nice host, warm shower, cold a/c, clean room. Great value!
Response from Property: Distinguished Guests: Hello! Thank you for your support and trust in US, we will continue to uphold the heart to do things, careful, service concept, so that you feel the home-like warmth in the residence. Look forward to your visit again to review our progress, I wish you happy every day!
Wwtknoyb itsjustme
Superior Room (2 beds)
Stayed in Apr 2024
Solo travelers
35 review
1.0/5
Posted on Apr 22, 2024
The Pebble Hotel Pudong International Airport is not in use anymore at all. Look at the pictures other guests have uploaded to Trip.com.
The Hotel used to accomodate guests instead....well look at the picture.
The receptionist could not even read my name, despite having my Passport in his hand, he showed me many other arabic as well as scandinavian guest name screenshots and asked if that is me.
From the domestic terminal to the Hotel the shuttle takes longer than the Metro, let alone the Maglev, takes to Hongqiao Railway station !
Response from Property: Hello! We are also very sorry to see your feedback. We have actively rectified it and have provided training and punishment to relevant departments. As your information is confidential, we are unable to contact you. We hope you can contact us and give us an opportunity to explain and apologize. We will continue to work hard and make progress with your support and help! I'm very sorry for not providing you with a wonderful accommodation experience. Sincerely welcome you to stay again. Sincerely looking forward to your next visit, thank you!
Hansbril
Superior Room (2 beds)
Stayed in Aug 2024
Other
5 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Their service was lovely
Response from Property: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來
Regy
Superior Room (2 beds)
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Very clean and comfortable
Response from Property: 您好!巴金説“美好而又温暖的東西在記憶深處”,記憶是温暖,温暖是記憶,滄海桑田,記憶中的温暖,永恆不變。希望小雲朵會是您記憶裏永遠的暖!歡迎常回來!祝:新年快樂
elenaquynhanh
Superior Room (2 beds)
Stayed in Apr 2024
Family
8 review
4.7/5
Amazing
Posted on Apr 12, 2024
The hotel is comfortable, room is big, hot water. About 30 yuan to go to Pudong Airport, suitable for those who have early or late flight. They will pick you from the airport almost all day long from about 4.30am to 1.30am the next day. But free shuttle bus to the airport is only from 4.30am to 12.30pm at noon, other else you can take taxi.
Response from Property: Dear VIP, hello! Thank you very much for your affirmation and satisfaction with our hotel. The hotel is on duty 24/7, and we will help you solve any problems as soon as possible. We have always paid attention to the feelings of our guests during their stay, striving to make every guest feel the warmth of returning home. Unfortunately, it is not a five-point rating. However, thank you very much for your feedback. With your encouragement, we will do even better. We will be waiting for you all the time~See you and don't part~Next time, make sure to remember five minutes~
Anonymous User
Business Double Room
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Hotel about 20mins drive from pudong airport.
Room is clean and mattress is comfortable
The hotel provided airport pick up and transfer as well even at late night
Recommended
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again, whether for business or travel! Sincerely looking forward to your next visit!
ViviLeon
Superior Room (2 beds)
Stayed in Sep 2024
Solo travelers
61 review
5.0/5
Outstanding
Posted on Sep 30, 2024
I had a fantastic stay at Pebble Hotel near Pudong Airport! The service was exceptional from the moment I arrived. The hotel is easy to find, conveniently located just a short distance from the airport, making it perfect for travelers. Check-in was incredibly fast and efficient, and the front desk staff spoke English fluently, which made the process even smoother. The rooms were spotless, spacious, and well-maintained, providing a very comfortable stay. If you’re looking for a clean, modern hotel with excellent service near the airport, Pebble Hotel is a top choice!
Response from Property: Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience it again. Wishing you a happy life!
Carol Go
Business Double Room
Stayed in Mar 2024
Family
8 review
2.2/5
Posted on Mar 28, 2024
Terrible airport transfer service. Not responsive customer service. We called as soon as arrive at 00:57 cuz we wanna rest, the drive picked us up one hour later (which he said was 15 min later only) with full bus, no luggage storage in the bus so you have to carry it on with you. Customer service was not responding so we don’t have the schedule. Terrible, I could have call taxi.
There is a nail in the floor which almost hurt my foot on first day. (Second pic). Never this hotel again.
Response from Property: Hello! We are also very sorry to see your feedback. We have actively rectified it and have provided training and punishment to relevant departments. As your information is confidential, we are unable to contact you. We hope you can contact us and give us an opportunity to explain and apologize. We will continue to work hard and make progress with your support and help! I'm very sorry for not providing you with a wonderful accommodation experience. Sincerely welcome you to stay again. Sincerely looking forward to your next visit, thank you!