Hyatt Regency Hotels in Shanghai

Very incompetent staff, only a quarter speak English. After a quiet night and a trip to the provinces, I came back 48 hours later and requested a quiet room on a higher floor with the same standard to have a better view. Either I asked for a noisy room without realizing it, or they simply didn’t understand me, because I ended up right in front of the railway tracks — with a train passing every 1 minute and 30 seconds, shaking the lights. HOOOOOORRRRRRIBLE. I simply do not recommend this hotel.

Every time I travel to Wujiaochang for business, I always choose to stay at this hotel. This time, I also booked the Wujiaochang Hyatt for my client. A special thanks to the receptionists, Judy and Claire, who were not only warm and attentive but also very professional, leaving my client extremely satisfied. I highly recommend this place to anyone in need – you won’t be disappointed! 저는 매번 오각장에서 출장 올 때마다 이 호텔에 묵습니다. 이번에는 제 고객을 위해 오각장 하얏트 호텔을 예약했어요. 특히 접수 직원인 Judy와 Claire에게 감사의 말씀을 전하고 싶습니다. 두 분은 매우 친절하고 전문적이어서 고객이 매우 만족했습니다. 필요하신 분들에게 강력히 추천드리며, 절대 실망하지 않으실 거예요! 每次到五角场出差，我总是选择入住这间酒店。这次，我还为自己的客户预订了五角场凯悦酒店。特别感谢接待人员Judy和Claire，她们不仅热情周到，且十分专业，让我的客户感到非常满意。强烈推荐大家有需要时可以选择这里，肯定不会失望！

Great location, very convenient for Wanda Plaza, and the surrounding views are also lovely. Alice at the front desk was particularly friendly and welcoming. Her smile was sweet, and she noticed my baby had come downstairs without shoes, so she thoughtfully offered a pair of disposable slippers for children. Such a sweet and caring gesture! 🫰 Overall, our experience was comfortable. However, there are a few areas that could be improved: 1) The lobby air conditioning was too warm 🥵. For an international 5-star hotel, this sort of hardware issue is quite unexpected and should be addressed. 2) Collecting food deliveries was quite inconvenient. I suggest implementing a system where robots can deliver food to guests' rooms, which would greatly enhance guest convenience and also help reduce elevator usage, as the hotel only has four elevators. 3) The extra bed fee of 233 RMB per night felt a bit too expensive 😂, especially when considering your overall room rates.

The perfect location for going to the polygrand theater. Amazing staff and great rooms. Beautiful views at night

Hotel is not bad, but during our stay, most of the common areas were quite cold. Also, water in the main pool was quite cold, as well as the air temperature, making it unpleasant. It is ok for pure swimming, but since it is a family hotel, temperature should be fine also for kids playing. Service in the Merket restaurant was quite poor, while in the Chinese restaurant the service was very good, as well as the food, much better than in the Market. Breakfast is good. There is a small outside playground with animals. Some of the animals (the cow, the small rodents…) look a little bit suffering. If you don’t speak Chinese it is quite difficult to understand what kind of activities can be done (in the hotel or with hotel support), and nobody is proposing anything at first. All in all, not thinking to come back.