Shangrao Raoshang Chengyue Hotel

For less than 400, being able to experience five-star hotel facilities is definitely worth it. The room is very spacious, with floor-to-ceiling windows and electric curtains, and a separate wet and dry area in the bathroom. The decor is very new, and the lighting control is top-notch.

The front desk staff, particularly Xiao Jiang, provided excellent service – very warm and polite. The lobby is also grand, and the surrounding area is very convenient. Food delivery robots even bring orders directly to your room! I especially love the welcoming atmosphere here. I'll definitely come back if I get the chance.

Major warning! This so-called five-star hotel is a complete miss. We had no hot water for a shower in the middle of the night, and our complaint was met with nothing but perfunctory responses and no resolution. Around midnight, when we went to shower, there was only lukewarm water, barely enough to wash our hands, let alone shower. My child even screamed that the water was cold when trying to wash their hair. We called the front desk, and someone did answer. They sent a technician up, who only said he would adjust the water temperature and told us to wait. We waited for a solid 20 minutes, but the water temperature remained unchanged – still only suitable for handwashing, no shower possible. What's even more frustrating is that after that, no one followed up, no one called back, and no one offered any solutions. They just left us hanging. Paying five-star prices for a hotel that can't even guarantee basic 24-hour stable hot water, and whose problem-solving consists only of empty promises without resolution or accountability, shows a service and management level completely unworthy of its star rating. The experience was terrible. Stay at your own risk!

After checking out, the front desk called me asking for a positive review, and even worse, they privately searched for my phone number to add me on WeChat! The phone number provided by guests is not for adding them on WeChat to ask for reviews! This makes one suspect whether the hotel is leaking guests' personal information! I didn't give a terrible rating because of the hotel's environment and cleanliness, but I hope the hotel actively rectifies this issue! Not every guest appreciates being disturbed!

I've never stayed in a more frustrating hotel. The air conditioning is centrally controlled, and it was scorching hot in the afternoon, but the AC could only blow hot air. This five-star rating feels really inflated. The service, however, was indeed good.