Beiyiwangdelainuo
May 13, 2024
Although I have heard that the hotel's service has been criticized, and the front desk staff is even more indifferent. But I always feel that the service staff of high-star hotels should still have basic qualities, not to this extent. I never expected that the front desk receptionist was not only indifferent, but even arrogant. Is it because the only two hotels monopolize the accommodation business in the scenic area, which gives them the confidence?
The room is far from the front desk, and the whole way is stairs and mountain roads, so it is necessary to help the concierge to lead the way and check in luggage. But the hotel did arrange for the elderly to do this. To be honest, this is not right. People should have compassion. And you can only enjoy the help of carrying luggage on the day of check-in. You still have to carry it yourself when you leave the hotel the next day.
On the hotel facilities interface of Ctrip, it is clearly written that services such as meal delivery are provided, but in fact there is no such service. This is considered a fraud, and it is also the first time I have encountered it in my long journey, and I was shocked.
The room is facing the drifting against the mountain, and you can't see the streets in the scenic area, which greatly reduces the value of the room. Moreover, the room is large, but the planning is unreasonable. There is only a large living room, but the bathroom is very small, and there is not even room for a floor mat. Besides, the bathroom floor is dirty and yellow, which makes people uncomfortable.
Except for the bathroom, the other facilities in the room are complete. The hair dryer is from Dyson, and the toiletries are also of five-star standard. The TV is replaced with a projection (facing the bedside instead of the living room), there is no bathtub (wasting space again), and there is a professional heating fireplace. . . .
Overall, it is very disappointing, not worthy of the five-diamond rating, let alone the price of 3000+. This is also the first time to give a bad review to a high-diamond hotel. I am really disappointed and angry.
Original TextTranslation provided by Google