Objectively speaking, the service level of hotels in small places is really not good. 1. The suite I booked did not show that the room was next to the KTV when I booked the room. I was informed only after I checked in, and it was very noisy at night. 2. There are still hotels that charge deposits now. When you check out, you have to check it out like a thief before returning the deposit. I feel humiliated. 3. The hotel service staff should not have received pre-job training. They are all cold. When you enter for breakfast, they directly ask you which room number you have, without any polite words. The security guard at the door asked him to help open the door, but he came over and asked fiercely, why don’t you scan the code? Like an uncle.
Give some suggestions to the hotel. Maybe you have more business activities, meetings, and various activities, and you don’t pay much attention to individual travelers. If you don’t pay attention, you can choose not to accept individual travelers. Since you are open for business, you must provide the necessary services. 1. The suite is next to the KTV, so you should write it clearly in Ctrip. Choose cheap or quiet environment, and let the customers choose. 2. Hotel service staff should be trained before taking up their posts. Since they are engaged in the service industry, they should not be too formal. At least they should use polite language. 3. The management level should keep pace with the times. It can't be advanced, but at least it should reach the level of express hotels such as Home Inn and Hanting.
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