Maision New Century Hotel Keqiao Shaoxing Reviews

Response from Property: Dear guest, Thank you for choosing our hotel and taking the time to provide us with your feedback. Regarding the issue you mentioned about our staff's English communication skills, we are deeply sorry and take it seriously. We understand the importance of English as an international language in the hotel industry and have already included this issue in our training plan. We will strengthen English training for our staff to ensure they can better serve international guests. Thank you again for your feedback. Your opinion is very important to us. We look forward to your next visit and promise to provide you with even better service.

Response from Property: There is light in our eyes, love in our hearts, every bit of service, full of warmth, we work a hundred times harder, only for you to trust. Looking forward to your next visit!

Response from Property: Thank you very much for your evaluation of the hotel. I will forward your feedback to the hotel management so that they can improve and provide better service. Thank you again for your visit! If you have any other questions or need further assistance, please feel free to let me know.

Response from Property: I'm glad to hear that you had a good stay at the hotel. Thank you for your feedback. I hope that you will stay at our hotel again in the future.

Response from Property: Thank you for taking the time to share your feedback. We're glad that you overall enjoyed your stay and our location. However, it sounds like there were some areas we need to improve upon. We apologise for any confusion with your booking. In the future, we will ensure better communication to prevent this. We appreciate you letting us know and hope that aside from this, you were able to have a comfortable stay. We hope to welcome you back again in the future!

Response from Property: I'm sorry to hear about your disappointment with the hotel. It seems like the wear and tear has taken a toll on the overall condition of the rooms. If you have any concerns about safety, it's important to communicate them to the hotel staff so they can address the loose doors promptly. Additionally, consider providing feedback to the management regarding the need for a touch-up and improvements in amenities. They might be unaware of these issues and appreciate your input.

Response from Property: I apologize for any disappointment you have experienced with the condition of the rooms. It seems that there are several areas that require attention and improvement, such as the worn-out appearance, loose bathroom doors, average amenities, and weak water pressure in the shower. I will directly provide this feedback to the hotel's management, and they will address these issues and make necessary changes to enhance the overall guest experience. Thank you for bringing this to our attention.

Response from Property: Thank you for your feedback. We are glad to hear that you found our facility comfortable and enjoyed our well-trained service. We apologize if some areas of our facility may be considered older. We understand the importance of maintaining a modern and up-to-date environment, and we will take your comments into consideration as we plan future improvements. We appreciate your understanding and choosing our location in this city. If there are any other suggestions or specific aspects you would like us to focus on, please don't hesitate to let us know.

Response from Property: Thank you very much for your praise, to see you in our home so happy and satisfied, we feel very pleased, we will continue to work harder and better, so that you can feel our full love every time. I wish you a safe journey and a pleasant journey

Response from Property: If you feel that the noise in the hotel is too loud and affects your rest, you can also contact the hotel staff to reflect your concerns. They may take some measures to help you solve the problem. We hope you have a pleasant travel experience!

Response from Property: Thank you for sharing your feedback. We're sorry to hear that our cleanliness didn't meet your expectations. We always strive to uphold the highest standards, and your input helps us do that. Please know your comments are important to us and we will act upon these promptly. We hope we'll have the opportunity to better serve you in the future and provide a more satisfying experience.

Response from Property: We're truly sorry to hear about your experience with our staff. We aim to provide all our guests with exceptional service, and it's clear we fell short in your case. Your feedback is extremely important to us and we'll be sure to address these concerns with our team to ensure this doesn't happen in the future. We would genuinely appreciate another chance to have you as our guest, so we can prove our true levels of service. Please don't hesitate to contact us directly if you wish to discuss your stay in more detail.

Response from Property: I'm delighted to hear that you find our location suitable for Indians. We pride ourselves on providing a convenient and comfortable environment for all our guests, and it's reassuring to know that our efforts are recognized by you. Thank you for your positive feedback, and we will continue to strive to enhance our services and facilities. If you have any further suggestions or needs, please don't hesitate to contact us. We look forward to serving you better in the future.

Response from Property: I am very sorry to hear that you have reported an issue with an odor in the room. This is definitely not the experience we hope to bring to you. We deeply regret and sincerely apologize for the situation you have encountered.The odor in the room may come from various factors, such as incomplete cleaning, poor ventilation, or other potential causes. We are well aware that such an environment has had a negative impact on your living experience and have taken immediate action to address this issue.In order to solve the problem of room odor, we have arranged a professional cleaning team to thoroughly clean the room and strengthen ventilation measures. At the same time, we will further inspect and evaluate the room to ensure that similar issues do not occur again.In the future, we will strengthen the management of room cleaning and maintenance to ensure that every guest can enjoy a comfortable and clean living environment. Your feedback is very important to us, and we will carefully listen to the opinions and suggestions of every customer to continuously improve the quality of our service.We apologize again for any inconvenience caused and thank you for your understanding and support. If you have any other questions or need further assistance, please feel free to contact us at any time. We will be dedicated to serving you and ensuring that your living experience can be improved.