DOROVSKIKH IGOR
March 12, 2024
Nice, new hotel, everything is very clean and tidy in the rooms. Not a bad breakfast, the service didn't disappoint either. The rooms have bathrobes and slippers. There is a huge question regarding transport accessibility during rain, the street on which the hotel is located is absolutely not equipped with storm drains, as a result of this, the access roads to the hotel are blocked, and it is not possible to drive up to the hotel, not by car, not by taxi, not by bus. Taxi drivers refuse to go to the hotel, public transport changes routes. We asked to replace a hotel in the same chain, due to the impossibility of using all the services for which payment was made, but were refused. A Trip manager intervened and resolved the issue with a refund. As a result, over two hours were spent resolving the problem.
Original TextTranslation provided by Google