Guest User
November 3, 2023
We stayed at the hotel from 10/23/23 to 10/30/23 (7 nights), a family of 3 people, the hotel was purchased as a 4-star, all-inclusive (the same information was indicated in the voucher). We travel a lot, we have been to many countries, including Egypt, and in different hotels, both budget and luxury 5*. We were in India in North Goa, where in many hotels the presence of air conditioning and TV is already a gift of fate, but in In these countries you don’t expect more, but fly with other goals, and not for comfortable conditions. The decision to fly to Egypt on vacation was spontaneous, there were only 7 days and flying to Asia with a long flight was not considered. The price for 7 nights is not very high, but I can’t say that it’s completely budget-friendly (approximately for the same price in mid-May 2023 we spent 9 nights in a 5-star hotel in Turkey). This hotel in Sharm el-Sheikh does not correspond to 4* or even 3*. This is a 2* hotel. Let's talk about everything in more detail: Our family and another tourist arrived at the hotel around 16:00. We checked into the rooms immediately. The hotel consists of two buildings: the main 3-story building, where there are rooms for living, reception, lobby bar and restaurant, and the second two-story building, where there are only rooms for living. We were checked into a two-story building (as well as all the other guests early and after arriving guests) in a room on the second floor. At the moment, the building was undergoing minor cosmetic repairs and there was a very strong smell of paint, which scared me, considering that my husband has bronchial asthma. The room turned out to have 2 single beds, provided that we were 3 adults and was absolutely not cleaned (layer of dust, dirty floor, plumbing, mirrors). Let me remind you once again that only one person checked in with us, and the hotel was no more than 20% full and I think there was plenty of time to prepare 2 rooms in advance. I had to go back to the reception and tell about the problems that had arisen, first of all, that there were 2 beds in the room, and there were 3 of us. It turned out that the administrator does not solve such problems and immediately dialed the hotel guide (Intourist) from his phone. The guide said that all problems can be easily solved and offered to move to another hotel (4*), paying an additional $50 per night. So, if anything, I arrived at a 4* hotel.... To which the guide replied that this is the most budget economy class hotel... You can’t move today, only tomorrow, and he doesn’t know how to sleep in 2 beds for 3 adults. .. Then, however, he asked to return the phone to the administrator, after which we were given a key to another room. The room was also in a two-story building, but on the first floor. This room already had 3 beds, the same dirt and a complete lack of hot water... I had to go back to the administrator at the reception. In the second case, he did almost the same thing, only he also told the guide to calm us down, so we don’t let him work (the question is, what is his job then?). The guide started being rude on the phone and said to move away from the administrator, they don’t behave like that, be content with what you have and move to rixis if
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