Sonesta ES Suites Cincinnati - Sharonville West

The stay was good

Very unfriendly staff highly unprofessional also Felt unsafe

Love it

Shower did not work properly. It forcefully hit the back of the shower wall causing the bathroom to flood. Water stains in the bathroom ceiling. There were stains in the carpet. The bathroom sink only had hot water and the shower only had cold water. They stated that they offered breakfast and were frozen sandwiches.

While the room itself appeared to be somewhat clean, the furniture was old and rickety. There were stains on the carpet and couch. The bed seemed clean and was comfortable (thank goodness). But there is a lot to be desired. This place is party central. As we pulled in with some take out to relax after a long day setting up and working at a convention, the place is full of older teenagers literally EVERYWHERE. There is no room to park or even for us to move forward in the drive. So we sat in the car for 15 minutes watching the goings on. Police were already on scene and evacuating the party rooms. There had to be 100-150 young people coming out of the unit directly above and more exiting the room adjacent to that one. I was worried with the sheer number of people and the construction of the place that the ceiling could have fallen in. Once the police got them out of the rooms, there were a lot of people then standing around waiting to be picked up by their ride. The police cleared one parking spot so we could finally park. They then used our car to hold their purses and jackets and left trash everywhere. There was broken glass on our doorstep. And worst of all, our room reeked of **** so bad. The smell was still there the next day. The next night wasn’t much better. We get back from the convention to hearing someone running back and forth in the unit above us. And more kids (looked like preteens) hanging out all over the grounds and the smell of **** again very prominent outside. We heard kids walking and cars going back and forth around our unit for most of the night. Thank goodness I brought a sound machine to drown out some of it to get some sleep. I’m all for kids having fun but find a different place to hang out. Now back to the place itself, the toilets are installed at an angle towards the wall which makes it awkward to use. The toilet paper is so thin, it was comical. There was no conditioner in the bathroom dispenser. The two chairs in the kitchen area were so rickety and unstable. The kitchen sponge had already been used! There was trash everywhere in the grass and walkways. I asked for more towels and every time I checked they never had wash towels available to switch out. The units have sliding glass doors and a fireplace?!?! Both caused a draft in the room and I worried about the security of the sliding glass door. I will not stay here again and definitely would not recommend this place!

The lights in the bathroom didn't work. The toilet didn't work. There were groups of people smoking pot outside of the rooms and so I never got to sleep until 4am. I'm generally happy with Sonesta so I think this is a function of location. I booked the wrong one. But this doesn't excuse the fact that you don't feel safe, it smells, and the hotel patrons have no courtesy. I will absolutely not be booking this hotel location again. It was a miserable experience.

The night staff was rude!! But she probably was over worked. We normally love staying here but this time the first room was clearly smoked it and you get a fine of 250 if your room smells like smoke after When I complained she said she would make an exception and move us. Our next room the hand rail was broken we had no silverware the bathroom door was broken and the kitchen chairs. I only hope we dont get charged the 250 but they make it you can not even report it without getting blamed. I tired taking pictures of stuff we found right away but after being there for a while I did not e even think it would matter. Breakfast is good you never know what you will find so if you like something take it for the next morning. I love their coffee bar though and most of the staff is nice.

Thank you

Had a sewer smell , with a spot on the living room floor & the chair was broken