Melinda
December 20, 2023
This was our second stay at this property and will be our last. Although the property was clean and comfortable, the indoor pool was freezing. We have two young children and were staying in Cincinnati in December. We specifically chose a hotel in this location with an indoor pool for our children. When we inquired at the front desk, we were told the heater was broken. Even the air in the pool room was freezing and the lights were off. They clearly did not expect anyone to use that pool.
Additionally, the shower handle did not work properly. You could only get hot water with handle in one spot.
We booked this as non-refundable room two months in advance. We checked in and then promptly visited a local attraction, arriving back at the hotel after 11. We did not discover the pool temperature or shower handle problems until after breakfast the next morning or we would have considered going to another hotel in the vicinity.
If you just need a clean place to sleep, this hotel would be good. If you're traveling with kids and need something to pass the time, I would look elsewhere.