Guest User
June 26, 2024
We booked a two-night stay at this hotel in late June when we were in the area for a family wedding. On the first morning shortly after breakfast, power went out in part of the hotel leaving our section without lights in the bathroom and no air-conditioning as well as no elevators for the whole hotel. (Other services like laundry and the breakfast room also were affected.) The hotel staff was most apologetic but said that it was a local power company issue rather than the hotel's responsibility. On a day when the temperature exceeded 90 degrees, our room quickly became very hot; so I bought a fan at a nearby store. That was the only thing that made the situation semi-tolerable; but it didn't help with no power in the bathroom. Upon checkout, I asked the desk agent what compensation we would get since we did not get what we fully expected to have in terms of services. She said that since it was a Sunday, I would have to contact the manager the next day. I already had had to pay, so I thought, "Good luck with that!" But when I contacted the manager by email the next day, she replied quickly and adjusted our bill. I was impressed with her speedy response and willingness to lower our bill for the second night. It's the kind of service that I've come to expect from Hampton Inns.