Hampton Inn & Suites New Castle

Front desk and breakfast staff were so friendly. The room is in need of a deep cleaning and repairs. See pictures. I would be embarrassed to have this hotel as part of my chain. When a hotel room is in this type of condition - you should have daily cleaning. There is NO discount for any lack of service that they provide. Chair was stained and gross, bathroom ceiling had water damage and looked to almost be falling down. Black "mold" around the shower - this was $150/night.

We are easy going and have stayed here quite a few times over the years with no complaints, however this place has gone way downhill. Although the staff was friendly (specifically the woman in charge of breakfast) and breakfast was good, the room was below average. Beside the fact that we had to kill a centipede on the floor and a very large wolf spider on the wall, the chair was badly stained, wall paper was starting to peel and there was even a clipped toenail on the rug. We notified the desk when they texted us about our stay, but because they said they were fully booked, they said they couldn't change our room until the next day. They never did. When they asked if there was something they could do to make it right (via text message), I suggested that they give us a deduction on our bill. They never did that either, nor did they respond back. The morning we were leaving, we came back to the room after breakfast and saw an exterminator leaving our room, regardless that we had the 'sleeping' tag on our door. Needless to say, we don't plan on ever staying there again even though they claimed renovations are scheduled for this Fall. If we have to go a little furthur out of town to stay the next time, it will be worth the drive.

Ice machine on 3rd flr never worked for five days

The Front Desk Reception Staff and Housekeeping/Maintenance Staff are professional, friendly and are committed to excellent Customer Service. Complimentary Breakfast is excellent. Great coffee! Facility amenities are well maintained. Love the fact it is "Pet Friendly"!! Highly recommend!

Everything was wonderful and service was great. But the only complaint I had was the hot tub wasnt working and in the morning the pool was closed as well. We went there mainly for thoses reasons. But overall it was a nice place. And I called to verify if hot tub and pool was working they told me yes.

Pleasant, accommodating, enjoyable

The staff was kind and very helpful. Thank you.

We are Hilton honors members and booked online on ******* website. Upon arrival we were told the room we booked was only qualified for a handicap room. The hotel was not at capacity. The person at the front desk was rude and would not allow us to switch. The room was disheveled; wallpaper peeling, dust ruffle on the floor, stained chair. Our last stay at this hotel unfortunately. Our family lives in New Castle and we have stayed there many times. It appears this hotel is a bad representation of the Hampton brand.

Thanks to “Verdant” climate control and despite one receptionist’s effort the AC cut out on a preset schedule. It actually switched to heat in the middle of the night or turned itself off when no motion was detected. After the “Free” WiFi took over a half hour to set up with tech support it cutout whenever we tried to stream. We watched a housekeeper reach through a room’s trash, leaving the used plastic bag in the wastebasket for the next occupants. The complimentary tea was helpful, though.