Atour S hotel Kexing Science Park Shenzhen Nanshan

Atour S hotel Kexing Science Park Shenzhen Nanshan Reviews

Atour S hotel Kexing Science Park Shenzhen Nanshan

101, Building C, Aotke Xing Science Park, No. 10, Qiongyu Road, Science Park Community, Yuehai Street, Nanshan District, Shenzhen, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Atour S hotel Kexing Science Park Shenzhen Nanshan
Atour S hotel Kexing Science Park Shenzhen NanshanAtour S hotel Kexing Science Park Shenzhen NanshanAtour S hotel Kexing Science Park Shenzhen Nanshan
Check available rooms for your travel dates
We Price Match
1 night

Atour S hotel Kexing Science Park Shenzhen Nanshan Guest Reviews

4.8/5
Excellent
849 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
Filter by:
Sort by:
All reviews(849)
Positive reviews(838)
Reviews with photos/video(326)
Delicious breakfast(141)
Classy environment(81)
Friendly front desk staff(78)
Loved the view(67)
Quiet & comfortable(41)
Perfect for business trips(27)
Excellent afternoon tea(19)
Tasty restaurant(10)
Negative reviews(11)
Lynnnne
Jimu City View King Room
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 2, 2024
The night view was nice. Suitable for couples. The first room I went in has a very bad smoking smell. Fortunately, they changed a new room for me :)
Response from Property: Dear guest,Thank you so much for your review. We're glad you enjoyed the nice night view. Our hotel indeed aims to provide a romantic atmosphere suitable for couples.We apologize for the unpleasant smoking smell in the first room. We're happy that our staff was able to quickly address the issue and provide you with a new room. We always strive to ensure our guests have a comfortable and pleasant stay. We look forward to welcoming you back again in the future.
Baofen
Executive Queen Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on May 19, 2024
Will come back to this hotel in future. Hotel provide nice breakfast, tea time and also supper. Room very spacious and clean. Housekeeping very helpful help me iron my dress and refuse to take tips. So kind. Overall 5 star experiences. Hotel also near to mix wan xiang tian di mall
Response from Property: 親愛的朵友！看到您的點評，朵兒們內心十分感動！因為您的鼓勵，我們會越來越好！因為您的支持，我們會越來越努力！一杯温熱的茶水，一聲親切的問候，一抹發自內心的微笑，是朵兒們的熱心與貼心。滿意只是起點，驚喜與感動才是朵兒們前進的方向。
Guest User
Executive 2-bed Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 8, 2024
The room is nice and big. The staff is very friendly. A big shout out to 时秒, she was very helpful in breakfast and reception.
Response from Property: 去了不同的地方，看了不同的風景，知道了不同的事，感悟了不同的人生... 我們一直在旅行中尋找一場美麗的遇見，能夠陪我們經歷一段特有的記憶.... 小朵很開心遇到您，也很開心陪您在這個城市有這麼一份温暖的記憶，親愛的朋友，常回家看看哦~~~ 祝您生活幸福！
Guest User
Executive 2-bed Room
Stayed in Aug 2024
Family
3 review
3.7/5
Posted on Aug 25, 2024
Refrigerator is not cold. Drink food and fresh fruits are not good.
Response from Property: Dear Guest,We apologize sincerely for the inconvenience caused by the refrigerator not being cold. This is definitely not the experience we want you to have. Our maintenance team will immediately look into this issue and ensure that it is resolved promptly.We understand your concern about the condition of your drink, food, and fresh fruits. We take food safety and quality very seriously, and we will take steps to prevent such situations from happening again in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back again and provide you with a much better experience.
Guest User
Superior Queen Room
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Oct 27, 2024
Nice one!
Response from Property: 尊敬的客户： 非常感謝您對我們的服務表示滿意！您的認可對我們來説是極大的鼓舞。我們一直致力於為客户提供最優質的產品和服務，您的滿意是我們不斷前進的動力。 我們會繼續努力，保持高水準的服務質量，不斷提升和完善我們的工作，以回饋您的信任和支持。期待在未來的日子裏，還能為您提供更加出色的服務體驗。再次感謝您
Fiona艷如
Superior Queen Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 29, 2024
very good！
Response from Property: 親愛的朵友，感謝您對深圳南山科技園澳特科興亞朵 S 酒店的厚愛與支持。我們會不斷努力，以更加專業和熱忱的服務迎接您的每一次到來，祝您生活愉快，萬事順遂！
Leung
Superior Queen Room
Stayed in Jun 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Fei changhao
Response from Property: 尊敬的客官您好，感謝您對於亞朵酒店給予高度的評價! 咱們亞朵是雲南怒江邊中緬邊境一個小村莊：自然、靜謐、温暖、樸實！亞朵人是一羣熱愛生活、認真工作、喜歡讀書、攝影、旅遊、音樂的知識工作者，喜歡廣交朋友、注重生活品質、善於分享人生感悟。亞朵酒店致力於創造一個住宿品牌並形成一種生活方式：能夠使我們的客人在緊張、疲憊的差旅途中，通過我們良好的設施、我們高品質的服務，我們的書籍、音樂、人文照片，給他們提供一個舒適的住宿環境，提供一個自在、放鬆的居停空間，能夠在這裏休憩、充電、得到心靈上的放鬆及人生感悟的共鳴！
Cheung
Executive 2-bed Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Good service
Response from Property: 我沉醉於這樣一種風景 那個時節，安寧美好 茶香滿懷 靜聽花開花落，坐看雲卷 雲舒 遙知有你的歸程 盼，時光如水流淌 花開四季輪轉 這次，我站在這裏 等待，家 人的到來…致親愛的朵友
Duipinmin
A Few Wooden Double Bed Rooms
Stayed in Dec 2024
Business travelers
1 review
2.5/5
Posted on Dec 7, 2024
I booked Atour S because there was an airport drop-off service, and also paid to upgrade to a gold card. But I was not satisfied with this Atour S. As required, I made an appointment for airport drop-off service one day in advance. My flight was at 17:50, and I had to check in and leave 40 minutes on the way. It would be ideal to leave for the airport before 3 o'clock, but the front desk and the hotel manager said that I could go with the five guests at 3:30, and it would be in time. I thought about it and agreed. At 3:15, I was waiting for notification at the front desk, and no one contacted me until 25 minutes. I asked the front desk if I should urge the other 5 guests who had not come down yet. The front desk asked the driver to urge. I said I would go downstairs first, and I hoped that I could leave on time at 30 minutes. When I got downstairs, the master next to the car was wiping the car. I said, can I leave? He said he would ask the front desk who was driving, and it was already 30 minutes. I thought that my flight would be too late, so I took a taxi to the airport at 40 minutes. Until this comment was sent, no one from the hotel contacted me about the airport drop-off! So, if you can't provide the service, don't use it as a gimmick to attract customers. Everyone is busy. For business travelers, the matter can be big or small. If the promise cannot be fulfilled, it is better to shut up. In addition, I didn't want to say that the hotel room had a peculiar smell, even though I had upgraded to a suite! This is not my first time staying at Atour S, but this one has ruined my good impression of Atour! 88
Original TextTranslated by Google
Response from Property: 親愛的朵友，非常抱歉給您帶來了不好的入住體驗，朵兒已經反饋給相關部門，會立即做出整改，希望您下次過來有一個完美的入住體驗。
HyugaMika
Superior Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Good location, convenient for travel, delicious breakfast, good coffee, fast check-out~ The service is very good, the ladies at the front desk are very enthusiastic and beautiful, and they helped me upgrade the room for free. The equipment is also very good~ They also asked if I needed an eye mask or something, like a hotel-style Haidilao! ! ! ! ! The room environment and equipment are very good, and the bed is also very comfortable! ! !
Original TextTranslated by Google
Response from Property: Thank you for your kind praise. All supporting facilities in our hotel are of four-star standard. We can't do it unless you can't imagine it. Atour has been making breakthroughs and is always on the road. We strive to be the first and only one. It is precisely with the support of the vast number of Duoduo fans that Yaduo has reached today step by step. Duoduo's trust is the greatest wealth left to us. Yaduo will always maintain its original intention, not deviate from the original track, and go further and further. Duo'er has been here waiting for you to come home again~
Guest User
Superior Queen Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The room was very satisfactory. The service attitude was very good. Every cleaning lady was very nice, polite and friendly. If I could give 101 points, I would definitely give 102 points. They also upgraded our room for free. Thank you 🙏
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very pleased to see that you are so satisfied with your room stay experience. Your recognition is a great encouragement to us. We will continue to maintain a high level of service and quality, and look forward to your visit next time, when we will definitely provide you with a more perfect experience. Thank you again for your support and love!
Guest User
Executive 2-bed Room
Stayed in Nov 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The hotel is close to the North Ring Road in the north and the Science and Technology Park in the south, with convenient transportation; the newly opened hotel has new facilities; Ctrip members get free breakfast, and the hotel has "late night porridge" when they return late, but I didn't have time to experience the free afternoon tea
Original TextTranslated by Google
Response from Property: 親愛的朵友，由衷地感謝您對深圳南山科技園澳特科興亞朵 S 酒店的稱讚。我們會珍視這份認可，持續提升服務品質，期待再次為您服務，為您帶來更多驚喜與感動！
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
When I arrived at the check-in room exhausted at night, the front desk staff immediately brought me a cup of warm honey water❤️ The room was much more spacious than I expected, and the basic whole-house intelligence was basically realized. Coming from Hong Kong to Shenzhen, it felt much more advanced. There is also a simple gym and laundry room in the hotel, which is very convenient. I will still choose Atour next time I come to Shenzhen on a business trip!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very pleased to see that you are so satisfied with your room stay experience. Your recognition is a great encouragement to us. We will continue to maintain a high level of service and quality, and look forward to your visit next time, when we will definitely provide you with a more perfect experience. Thank you again for your support and love!
Wunwong
Executive 2-bed Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The check-in experience was very good. I upgraded the room type when I checked in. All the service staff were very polite. The bedding in the room was very comfortable, clean and quiet. The late-night snacks in the restaurant were also good. PS: The surrounding subway is under construction. I will come next time Check-in again
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your review! I am glad that you have a satisfactory experience here. As for the problem of a slightly far location, we provide pick-up service to better meet the travel needs of guests. We are very happy that you like our breakfast. We will continue to maintain and enrich the variety of breakfast so that every guest can start a good day. And comfortable beds are also what we have been striving for. We are very pleased that you can have a good rest. The high cost performance you mentioned is also the direction we have been working hard. We will continue to provide guests with high-quality services and facilities while maintaining reasonable prices. Looking forward to your next visit, we will definitely bring you a more perfect experience!
Maxycy
Superior Queen Room
Stayed in Nov 2024
Couples
5 review
3.7/5
Posted on Nov 5, 2024
Dear hotel management team, I would like to submit some feedback and complaints regarding my recent experience at your hotel's breakfast restaurant. As a guest, my expectations for breakfast were high quality and variety of choices, but unfortunately the experience did not meet my expectations. Firstly, the food replenishment in the breakfast restaurant was very inadequate. Breakfast time ends at 11 o'clock on Sunday, but we arrived at the restaurant at 10 o'clock after a full sleep. The scene was as shown in the picture. The restaurant did not replenish food in time, or had no intention of replenishing food at all, which disappointed me and other late guests. Secondly, the breakfast food variety is too single. Compared with the rich choices provided by other hotels, your hotel's breakfast options are very limited, and there are not enough options to meet the needs of different guests. Additionally, I noticed that the restaurant was understaffed, resulting in slow service. Guests had to wait longer to get their desired service, which affected the overall dining experience. I hope your hotel can pay attention to these issues and suggest that the management can experience the dining experience themselves. Thank you for taking the time to read my feedback. This is my first experience with an Atour hotel and it is indeed disappointing.
Original TextTranslated by Google
Response from Property: Dear Duoyou: Thank you very much for providing us with your valuable feedback. As the general manager of Atour S Hotel in Shenzhen Nanshan Science and Technology Park, I deeply feel the heavy responsibility and sincerely apologize for your poor breakfast experience. Your feedback has been recorded, and we have immediately started to make improvements, including strengthening breakfast food supply monitoring, adjusting replenishment timing and frequency, introducing more diverse breakfast dishes, and retraining restaurant partners and adding manpower in a timely manner to improve service speed and efficiency. I sincerely invite you to come again and experience our improved services and accommodations. We are committed to becoming your trusted and recommended hotel brand. Thank you again for your support and feedback, and I wish you all the best! --General Manager of Atour S Hotel, Aotekoxing, Shenzhen Nanshan Science and Technology Park