Kangbo Hotel (Shenzhen Liutang Subway Station Store) Guest Reviews
4.6/5
Very Good
261 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(261)
Positive reviews(255)
Reviews with photos/video(106)
Friendly front desk staff(39)
Easy to get around(24)
Delicious breakfast(23)
Large rooms(15)
Well decorated(7)
Perfect for business trips(6)
Close to metro(6)
Well designed(4)
Negative reviews(6)
Guest User
Cozy Queen Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Nice to help and Best service 👍
Response from Property: 感謝您一如既往的支持,感謝您和我們一起見證藍冠的輝煌,我們將不斷完善,爭取做的更好,回報您的厚愛,謝謝!
nelson k chan
Deluxe Queen Room
Stayed in Nov 2024
Solo travelers
4 review
2.7/5
Posted on Dec 5, 2024
Don't know why they offer non smoking room when they allow smoking, they place ashtray in the room.
Response from Property: Dear valued guest, we apologize for not being able to meet your needs in a timely manner and for not arranging a non-smoking room for you. Please give Kang Kang a chance to make amends. We will make every effort to improve and welcome you to stay with us again. Wishing you a pleasant life.
Guest User
Superior Queen Room
Stayed in Aug 2024
Other
1 review
1.0/5
Posted on Sep 1, 2024
There was nothing wrong with staying on the first night. I paid 240 yuan directly for the extended stay without going to the platform. They said it was cheaper than the platform, so I canceled the order from the platform and paid directly at the front desk to extend my stay. After checking in, I put down my luggage and went out to take care of things. When I first entered, I did smell a bit of smoke and thought I smelled it wrong. After finishing the matter and returning to the room, I found that the smell of smoke in the hotel room was a bit heavy. I asked customer service to change rooms. I went to the platform to check the price. It was really amazing. Suddenly I found that the price changed from 250 to 175. From the time I booked the room to the time I asked to change It took less than an hour to get to the room. Who can bear this? ?
I contacted customer service and said they were adjusting the price, so I went to the front desk and asked, and they talked like a good guy. I asked them, if I book at this price and check in behind closed doors, will they reject guests? The woman at the front desk didn't answer and just ignored me. I thought they were busy and stood there for a while, but no one paid attention to me. The woman even left the front desk. When I saw it, I asked, so what happened? At this time, another man answered in the same tone that I could not check out and pay the difference. Well, opening a store is so casual, so you can only consider yourself unlucky. Hehehe, what an attitude! They changed my room to a smaller room next to the same floor. I accepted that there was no cigarette smell. I immediately wrote a negative review and there is no chance of coming back again! I will continue to see if I can find the lobby manager to deal with it. What kind of attitude is there? If you don’t control the price well, you will be charged. You will only use price control to perfunctory guests. You are not just directly cutting prices on the Ctrip platform. You are also cutting prices at Qunar. It’s really funny.
Original TextTranslated by Google
Response from Property: 親愛的客人,首先,非常感謝您對我們酒店的反饋,您的意見對我們來説非常重要。對於您在續住過程中遇到的不愉快體驗,我們深感抱歉,這絕對不是我們希望您在酒店享受到的服務。關於您提到的煙味問題,我們非常理解這給您帶來的困擾。我們承認,由於我們房間通風系統的維護不及時,導致您在房間內感受到了不愉快的煙味。對此,我們向您表示誠摯的歉意。至於房價變動的問題,我們確實存在管理上的疏忽。在您發現價格變動後,我們的前台工作人員未能及時、妥善地處理您的疑問,這顯然是服務上的失誤。我們對此深感愧疚,並已經對相關人員進行培訓,確保今後能夠更好地處理類似情況。為了彌補這次的不愉快經歷,我們已經採取了以下整改措施:1. 對所有房間進行了全面的通風檢查和清潔,確保房間空氣質量。2. 加強了前台工作人員的服務培訓,提高他們的服務意識和處理問題的能力。3. 對於您此次的續住費用,我們將退還差價,併為您提供一次免費的小禮品以示歉意。我們深知,一次不愉快的經歷可能會讓您對酒店的整體印象大打折扣。請您相信,我們一直在努力提升服務質量,確保每位客人都能在酒店享受到温馨、舒適的住宿體驗。希望您能給我們一個改正的機會,再次光臨我們的酒店。再次為給您帶來的不便表示歉意,並感謝您的理解與支持。如果您有任何疑問或需要進一步的幫助,請隨時與我們聯繫。我們期待着您的再次光臨,並承諾會為您提供更加優質的服務。祝您生活愉快!誠摯的【康鉑酒店(深圳寶安中心流塘地鐵站店)管理團隊】
caryu
Deluxe 2-bed Room
Stayed in Aug 2024
Couples
42 review
4.7/5
Amazing
Posted on Aug 29, 2024
I stayed here again. I had a good experience last time. The main reason was that the room was clean, there was no other smell, and the place was large and comfortable.
One thing I want to mention this time is that when I checked in last time, I needed an extra room card without a deposit. This time I needed an extra room card and a deposit, which made me feel a little uncomfortable.
Original TextTranslated by Google
Response from Property: Dear guest, we have received your feedback. In the past, the hotel did not require a deposit to add room cards. Because many guests added multiple room cards but did not return them to the hotel, resulting in serious room card losses. The deposit is with you. When you check out and hand back the 2 room cards, they will be fully refunded to you. We apologize for any inconvenience caused to you. Thank you for your support of our work. Welcome to visit us next time.
Tiannanhaibeiyigeren
Cozy Queen Room
Stayed in Aug 2024
Business travelers
157 review
5.0/5
Outstanding
Posted on Aug 25, 2024
This hotel is good, with convenient transportation and smart facilities. There is also a self-service laundry room. The service attitude of Xiao Liu at the front desk is also very good. The takeout and robot delivery are untouched, safe, hygienic and cute. The bedding is also very clean. Xiao Shi at the front desk was warm and thoughtful, and the service was very good. It was a very satisfying stay.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to each guest. Seeing your satisfaction and affirmation, we are really happy. We are very touched and we will continue to work hard to prepare you to come back at any time.
Baolegebaozi
Cozy Queen Room
Stayed in Aug 2024
Couples
3 review
4.0/5
Very Good
Posted on Aug 9, 2024
The health services are good, and the equipment is quite complete and smart, especially the smart assistant, and the sound effect is quite atmospheric. Even the air conditioner has a musty smell. I can't say it's similar to the smell of the air conditioner in a bus. I still have this problem after changing to another room. It takes a while for it to slow down. Everything else is pretty good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, first of all, thank you for choosing to stay at Campanile Hotel (Liutang Subway Station Branch) and thank you for most of your compliments on our hotel. We will also deal with the issues you pointed out in a targeted manner in the future. You are welcome. Next check-in supervision
Hekaiying
Cozy Queen Room
Stayed in May 2024
Couples
2 review
2.2/5
Posted on May 26, 2024
You get what you pay for
The bathroom is in poor hygiene, with stains on the floor and wall tiles.
The air outlet smells like smoke, and the smell is very strong.
I believe it was renovated from an old hotel, so don't expect a brand new hotel.
Original TextTranslated by Google
Response from Property: Dear guest: I am very sorry for giving you a bad check-in experience. I would like to apologize to you on behalf of the hotel! The hotel is newly renovated and newly opened, and the facilities and equipment are all new. We attach great importance to your feedback and have submitted it to the relevant departments for rectification. The rectification has now been completed! We very much hope that you will continue to stay at our hotel next time, I believe we will definitely satisfy you! We will bring you a better stay experience and look forward to your next visit! ! !
ex_wuzy
Superior Queen Room
Stayed in Sep 2024
Couples
3 review
1.7/5
Posted on Sep 8, 2024
The hotel is above some chess and card room, and there are many drunk people staying there. My girlfriend was sexually harassed at the door. When I arrived at one o'clock, the guy at the front desk asked me to get a room. I didn't expect there were people inside, so I decided to change hotels. It was too messy. It is not recommended to live with female friends
Original TextTranslated by Google
Response from Property: 尊敬的客人首先,對於您在入住期間所遭遇的不愉快經歷,我們深感抱歉。我們非常重視您的反饋,因為這直接關係到我們服務的質量和客人的滿意度。我們理解您在棋牌室會所遇到的情況讓您感到不安,這絕對不是我們希望提供給客人的體驗。我們對此類行為零容忍,並已立即採取措施加強對此類場所的監管,以確保所有客人的安全和舒適。關於您提到的房間問題,我們對此表示誠摯的歉意。我們承諾將立即調查此事,並採取相應措施確保類似情況不再發生。我們深知這對您的旅行體驗造成了極大的不便,對此我們深感愧疚。請您放心,我們非常重視您的意見,並將以此為契機,不斷提升我們的服務質量。我們希望有機會能夠彌補這次的不愉快,並邀請您在方便的時候再次光臨我們的酒店,我們將竭誠為您服務,確保您的住宿體驗更加完美。再次為給您帶來的不便表示歉意,並感謝您的寶貴意見。如果您有任何疑問或需要進一步的幫助,請隨時與我們聯繫。我們期待着您的再次光臨,並承諾將為您提供更加温馨、安全的住宿環境。祝您生活愉快!【康鉑酒店(深圳寶安中心流塘地鐵站店)管理團隊】
EricKoo
Cozy Queen Room
Stayed in Aug 2024
Business travelers
4 review
3.7/5
Posted on Aug 3, 2024
The front desk clerk was very polite and took the initiative to upgrade my room for me. The room is clean and bright, the bed is clean, and there are many restaurants near the hotel late at night. Will choose again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of us. It's a pity that I couldn't get your 5-point praise. With these regrets, we will work harder and strive to achieve perfection. We welcome you to come back to Compaq again and supervise our progress! We hope to see you again~