Modena by Fraser Shenzhen（Luohu Port Branch）

The room was clean and the front desk staff were warm and friendly. There's a coffee shop downstairs and a free gym on the third floor. I've stayed here many times.

Service: We arrived at the hotel after 7 PM, and there was no one at the front desk. We tried to use the self check-in machine nearby, but it kept showing 'no order number'. A male staff member came over and told us to wait, saying he had already called the front desk. I was confused, wondering how a front desk at an international chain hotel could be unattended under normal circumstances. He replied, 'Because there are no more bookings at this time, so usually no one comes.' I'm not sure if the hotel's business is that bad, or if they offer such a relaxed and free work environment to their employees, which is quite perplexing. After waiting for several tens of minutes, Ms. Huang from the front desk finally arrived, slowly sauntering to her post as if we were staff lining up to welcome her, a distinguished guest. Not a single apology or explanation, she acted completely unperturbed. Facilities: The room had no slippers or bathrobes. When I called the front desk, they told us to 'look for them ourselves,' suggesting slippers might be in 'this cabinet or that cabinet,' and that bathrobes were 'not provided.' It felt like a rather amusing treasure hunt for guests. After searching fruitlessly, the front desk finally relented and sent two pairs up via robot. I don't want to say much more; it was truly disappointing.

Excellent! The lovely lady at the front desk upgraded our room. It was so convenient with the baby. The cleaning lady even gave a balloon to my little one to play with. We'll definitely be back!

It's not super close to Luohu Port, but a 10-minute taxi ride isn't too far. The surrounding area is really convenient though – Huangbeiling Village has everything you could want for food, drinks, and entertainment, and it's lively late into the night. The property is very new, the room was nice, and the gym is pretty cool. Overall, it's worth recommending.

This was my second time staying at this hotel, and while the room met international standards, the experience was far from ideal. The tap water came out cloudy and took a long time to clear up. The exhaust fan was really noisy, and the blackout curtains didn't block out enough light. When I checked in this morning, the front desk lady was polite enough, but the guy who checked me out was perfunctory, didn't smile, and had a stiff, impolite demeanor. At night, the TV wasn't working due to a network connection issue. We had to call three or four times and wait over an hour before they finally arranged a room change. The man who brought the new room key also had a bad attitude. When I asked about the TV's network problem, he actually said the person in charge wasn't working. Overall, the service was completely lacking in proactiveness; we had to prompt and push for everything, and their efficiency was incredibly slow, like squeezing toothpaste.