Sentosa Hotel (Taoyuan  Branch)

Sentosa Hotel (Taoyuan Branch) Reviews

Sentosa Hotel (Taoyuan Branch)

Tower B, Jinniu square, Tianxia International Center, the intersection of Taoyuan road and Nanguang Road, Nanshan District, Shenzhen, Guangdong, 518054, ChinaView Hotel Details
Sentosa Hotel (Taoyuan  Branch)
Sentosa Hotel (Taoyuan  Branch)Sentosa Hotel (Taoyuan  Branch)Sentosa Hotel (Taoyuan  Branch)
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Sentosa Hotel (Taoyuan Branch) Guest Reviews

4.5/5
Good
2968 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(2968)
Positive reviews(2870)
Reviews with photos/video(531)
Friendly front desk staff(332)
Great swimming pool(265)
Delicious breakfast(203)
Large rooms(166)
Close to metro(148)
Perfect for business trips(93)
Has an infinity pool(38)
Clean pool(27)
Negative reviews(98)
kfckate
View Twin Room
Stayed in Feb 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The room is spacious and clean Hotel service is good - staff is attentive Strategic location - less than 5 mins to MRT, lots of eatery and convenient stores around the building
Response from Property: O(∩_∩)O Haha~ Dear, thank you for staying at Sentosa Hotel (Taoyuan Branch). Our hotel is located in Building B, Tianxia International Center Jinniu Plaza, Exit A of Taoyuan Station on Line 1. It is close to Nanshan District Committee, Shenzhen University, and the natural oxygen bar "Lixiang Park" in Nanshan that can be seen from the window. It has a comfortable environment, convenient transportation, and integrates food and shopping. It is definitely your best choice for travel, leisure, business and vacation! Shasha looks forward to meeting you next time, and wishes you a smooth work and a happy life~
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Guest User
View King Room
Stayed in Oct 2024
Solo travelers
2 review
3.0/5
Posted on Oct 26, 2024
Nice outdoor swimming pool. Room not the newest. Aircon quite noisy.
Response from Property: Dear guest, thank you for your detailed review and sharing. We apologize that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management team, identify shortcomings from a subtle perspective, maintain good aspects, and improve deficiencies. We always strive to create a perfect stay experience for our guests, and we believe that you will have a brand new experience during your next stay. We sincerely invite you to come again.
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Mr. Oafallas
Elegance Room
Stayed in Aug 2024
Travel with friends
30 review
3.7/5
Posted on Aug 27, 2024
It was alright, not my type as it was very outdated and old.. the rooms are old style, but I'd still give it a good review because TRIP gave me a free room upgrade to Suite.
Response from Property: Dear guests, thank you for choosing Sentosa Hotel! I am looking forward to receiving your 5 little stars! Opened in 2016, we are an international executive apartment hotel, located at Exit A of Taoyuan Station, Metro Line 1, with excellent geographical location and convenient transportation. The hotel has 402 rooms, including elegant rooms, view rooms, elegant rooms, one to three rooms suites, super luxury, etc. Although the rooms are not equipped with smart devices, they are also equipped with luxury kitchenware equipment. Family refrigerator and other supporting facilities, so that the atmosphere of home always accompany you, we regret that this stay did not bring you a satisfactory stay experience. If you come back next time, you can contact Xiao Sha in advance, Xiao Sha will be prepared for the best room type and thoughtful service to welcome your arrival! Have a nice life
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Mornas
Elegance Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel’s service and atmosphere were outstanding. The buffet breakfast offered a diverse selection, including a pleasing assortment of dim sum for morning tea. Although the infinity pool didn't provide much of a view, the swimming experience was enjoyable, and backstroking under the building's impressive architecture added a nice touch. I was pleasantly surprised when the front desk upgraded us to a suite. The suite included a bathtub, perfect for a relaxing soak, as well as a designated work area, which was both convenient and well-appointed. The comfort and tranquility of the suite made the stay even more enjoyable. What particularly impressed me was the excellent service from the housekeeping staff. They carefully arranged my stuffed animals, tucking them in and covering them with the blanket as if they were cozily resting. This thoughtful gesture added a personal and charming touch to my stay. Overall, I was thoroughly satisfied with the experience.
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Response from Property: Dear, thank you very much for your love and support for Xiaosha. We are deeply moved to see you sharing your stay experience with such dedication. We believe that you must be someone who loves life and enjoys it very much. After a tiring day on the journey, Xiaosha is your home. We look forward to more simple and harmonious friends like you, who can easily and happily enjoy every travel process. Don't miss each other, Xiaosha will always be waiting for you~
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Guest User
Elegance Room
Stayed in Aug 2024
Travel with friends
6 review
3.2/5
Posted on Oct 15, 2024
Good location (fairly close to MTR) nonce I know how to get there. I like the outdoor pool.
Response from Property: Dear guest, thank you for choosing Sentosa Hotel! I am looking forward to receiving your 5 little stars of praise! Unfortunately, this stay did not provide you with a satisfactory experience. If you come back next time, you can contact Xiaosha in advance. Xiaosha will definitely prepare a good room type to welcome you! Wishing you a happy life!
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Guest User
Deluxe Suite
Stayed in Jan 2025
Family
5 review
3.7/5
Posted on Feb 3, 2025
Nice hotel and friendly staff. Location is right near the metro and there’s a few shops near by. Strange cleaning methods. Seem to focus on changing towels and toilet rolls rather than cleaning the room. Pool was closed from 11-4 every day which given that’s the hottest part of the day was a bit weird. It was also absolutely freezing, but good fun 🤩. We would stay here again. Really nice room and good value.
Response from Property: 尊敬的賓客您好,感謝您選擇聖淘沙酒店!十分期待能得到您的5顆小星星讚美!很遺憾本次入住未能給您帶來滿意的入住體驗~已將您反饋的內容上報相關部門,如您下次回來,可以提前聯繫小沙,小沙一定備好上好的房型迎接您的到來!祝您生活愉快哦!
Ke Love Tim
Elegance Suite
Stayed in Aug 2024
Family
28 review
3.5/5
Posted on Aug 24, 2024
Near the metro station, but too less restaurants and shopping point at here.
Response from Property: Dear guests, thank you for choosing Sentosa Hotel! I am looking forward to receiving your 5 little stars! As for the location of dining and shopping you mentioned, please listen to Shasha carefully say ha, the hotel is located in the subway line 1 Taoyuan Station exit A, a three-minute walk to reach, the surrounding bus system is also very perfect; 15 minutes drive to Science Park, Coast City, Window of the World, Shenzhen Bay Port, etc. We regret that this stay did not bring you a satisfactory stay experience ~ If you come back next time, you can contact Xiao Sha in advance, Xiao Sha will be ready to welcome your arrival! Wish you a happy life!
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tisu
Elegance Room
Stayed in Jul 2024
Couples
6 review
4.2/5
Very Good
Posted on Jul 19, 2024
come to shenzhen for phantom of the opera, this hotel had good location and very near to mtr station.
Response from Property: Dear valued guest, thank you for choosing Sentosa Hotel! We are delighted to read your review and it is our greatest happiness to meet the most beautiful you in the most beautiful moments! Wish you a pleasant life and look forward to welcoming you again.
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Traveler1
Elegance Room
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The hotel is in a very convenient location which is only couple of hundred meters away from subway. And service was excellent. Very happy with our stay there.
6/7
Response from Property: Thank you for your unexpected encounter, which allowed us to meet at the Sentosa Hotel. Thank you for your choice and trust; I thought the spring breeze was not as good as you in ten miles, but when the snow fell and the lonely shadow fell, I gathered the courage to walk alone and realized that the spring breeze, summer moon, autumn frost, winter snow, were all beautiful but highly praised by you. Our ultimate goal is to make you feel surprised and satisfied. We look forward to your return home again!
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NgChristina
View Twin Room
Stayed in Dec 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 24, 2024
Very clean & comfortable room. Every thing in room worked. House keeping was efficient. Front desk could be better with knowledge of English, & ability to provide recommendations & informations of interests to tourists. Inaccurate information & bad advice on airport processes duration caused us to miss our flight by 10 min., resulting in a loss of ¥6060 on air ticket rebooking, and a night of sleeping out at the airport to catch a next day flight. Please advise properly regards airport information.
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Response from Property: 尊敬的賓客您好,感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的期望。關於您提及的每一條寶貴的建議我們都將分享至酒店管理層,從細微處發現不足,保持好的方面, 改進不足。我們始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Guest User
View Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Location is excellent with a 7-11 just around the corner and many reasonably priced restaurants within 5min walking distance (including a Burger King). The metro is also less than 10min away, but we ended up taking taxi most of the time as it was highly affordable!
Response from Property: 尊敬的賓客:您好!感謝您下榻聖淘沙酒店(桃園店)並認可我們的酒店環境和員工服務。很高興您喜歡我們的酒店。為住客創造一個家外之家我們一直為之努力的目標,我們期待成為您每次的入住首選!若衹相逢,如夢一場 祝您生活愉快
Snoussi
View Twin Room
Stayed in May 2024
Business travelers
56 review
5.0/5
Outstanding
Posted on May 22, 2024
Good hotel, swimming pool nice. The guy from India in entrance of lobby very kind and speck good English so good point for the hotel. One thing I'm no happy for the Sauna they told us is broken...
Response from Property: Dear friends, thank you for taking time out of your busy schedule to leave us such detailed and touching comments! When friends come from afar, we will be very happy to receive them well. We will make continuous efforts to return to the majority of guests with better service, hope that from the moment we met, this second, your travel life has always been accompanied by our company, accompany you to taste the world, accompany you to enjoy the quiet time in life, along the way. Look forward to your visit anytime! I wish you a sweet life!
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soo keng
Elegance Room
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 28, 2024
Hotel is conveniently located with only 5 minutes away from metro. Room has smoke scent so it's not ideal if you are sensitive. There are restaurants nearby and a convenient store by the side of the hotel.
Response from Property: Dear guest, thank you for choosing Sentosa Hotel! We are very happy to see your comments, meeting the most beautiful you in the best time is our greatest happiness! Wish you a happy life and look forward to welcoming you again.
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Guest User
Elegance Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
This is my second stay at the Sentosa Hotel, which is conveniently located near the subway station. The room is clean and I like the swimming pool very much. Thanks to Mako at the front desk for his warm service, we will check in again next time.
Response from Property: Thank you for your perfect evaluation of us. Your recognition is the driving force behind our progress. Sometimes unforgettable at first glance is not necessarily luxurious and cumbersome, but also warmth that is close to the heart. Making ordinary details exquisite and serious will form a great power. We are willing to be the warm and simple guardians in modern hurried life. You will come, we will always be here!
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Guest User
View Twin Room
Stayed in Mar 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Has been staying for many days, the hotel overall feeling very good, although it has been open for many years, but the facilities and equipment maintenance is still very good, especially there is a small kitchen, especially suitable for long-term business trips or family travel, very convenient, the front desk service staff is also very polite, take the initiative to introduce the package service content contained in the room. The next morning, I also went to experience the breakfast, which was very rich and belonged to the buffet breakfast, with various products, a combination of Chinese and Western, and also provided meals for children, which was very thoughtful. My only regret is that I visited the outdoor swimming pool of the hotel, but due to the weather, I could not go there and experience it again in the summer. In short, in Nanshan District is a very cost-effective hotel, very recommended [love][love][love][love]
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Response from Property: Thank you for your serious feedback and affirmation of our service and hotel quality. We will definitely take every detail seriously to make consumers more satisfied. We look forward to your next visit!
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