To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2000)
Positive reviews(1966)
Reviews with photos/video(736)
Nice sea view(306)
Delicious breakfast(160)
Friendly front desk staff(136)
Convenient for shopping(99)
Delicious buffet(45)
Close to beach(26)
Awesome gym(24)
Perfect for kids(21)
Negative reviews(34)
Immmm
Standard Room - Mountain-View (2 beds)
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Nice room view and pretty swimming pool, also very convenient as it connects to the shopping mall!
Response from Property: Dear Guest ,Thank you again for choosing our hotel . We're glad to know you enjoyed the stay . It's great honor for us . We're looking forward you will come back .Should there be any further assistance in need, please feel free to contact us . Wish you have a nice day! Hyatt Regency Shenzhen Yantian
Guest User
Standard Room - Mountain-View (Double bed)
Stayed in Jun 2024
Family
4 review
4.5/5
Great
Posted on Jun 30, 2024
Good location, good room condition with sea views. Nice to have free upgrades!
Response from Property: Dear guest, thank you for staying with us at Hyatt Regency Shenzhen Yantian. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. The accompany from you is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Hyatt Regency Shenzhen Yantian.
GuilhermeAugusto
Regency Suite With 1 King Bed
Stayed in Oct 2024
Business travelers
23 review
4.7/5
Amazing
Posted on Oct 31, 2024
Nice hotel with live music and good restaurant. The gym is amazing and also the swimming pool.
Response from Property: Dear guest,Thank you for staying with us at Hyatt Regency Shenzhen Yantian. Great to know that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay!Wish you all the best!Hyatt Regency Shenzhen Yantian
Guest User
2 Twin Beds Ocean View
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
31/3-1/4 been to the the hyatt club. Service is good esp to Ivy and her team. Ms Lee (friend of Mrs Yip). Food are great and special
6/7
Response from Property: Dear Ms. Lee, thank you for you stayed with us during this special moment. We're glad to know you enjoyed the stay. It's great honor for us. We're looking forward you will come back in the near future. Should there be any further assistance in need, please feel free to contact us. Wish you have a nice day! Hyatt Regency Shenzhen Yantian
Guest User
Standard Room - Mountain-View (Double bed)
Stayed in Aug 2024
Family
15 review
4.5/5
Great
Posted on Oct 6, 2024
Foreign hotel group should be reliable, but the room cleaning seems to be a second graded class.
Response from Property: Dear Guest ,Thank you for you stayed with us . We're so sorry about that didn't make your stay more comfortable and enjoyable .We'll investigate the situation and take action . Thanks again for you spent time sharing the valuable comments . It's very important for us . We also looking forward you will come back ,could give us a chance to serve you again .Should there be any further assistance in need, please feel free to contact us . Wish you have a nice day! Hyatt Regency Shenzhen Yantian
Leonardo Lamas
Standard Room - Mountain-View (2 beds)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
The hotel is great however, I’m looking for an international hotel to have an international experience while I’m in China… to wear a swimming hat to be into the swimming pool is the most Chinese thing ever… I really hate it… I couldn’t enjoy the swimming pool because of it.
If you’re Chinese, you’ll love it.
If you’re a foreigner you might not enjoy it.
Response from Property: Dear guest, thank you for staying at Hyatt Regency Shenzhen Yantianand taking the time to provide us your review. Your comment has already shared with our team members. we strive to provide a superior service experience for every customer. Therefore you feedback is very important for us to keep improving. We hope to have the pleasure of welcoming you back again soon to our hotel in order to show you our true service standards. Best regards! Hyatt Regency Shenzhen Yantian
lucas
Standard Room - Mountain-View (Double bed)
Stayed in Jun 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Brilliant hotel with stunning views on the sea and mountains! Extremely nice staff that even provided a free room upgrade!
Special thanks to Wonder who made the stay perfect and was helpful every step of the way! I'll definitely come back!
Response from Property: Dear guest, thank you for staying with us at Hyatt Regency Shenzhen Yantian. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. The accompany from you is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Hyatt Regency Shenzhen Yantian.
Fu Keung
Standard Room - Mountain-View (Double bed)
Stayed in Mar 2024
Couples
1 review
3.2/5
Posted on Apr 1, 2024
Hygiene is no good here
Response from Property: 尊敬的賓客: 感謝您選擇下榻深圳鹽田凱悦酒店!同時感謝您對酒店入住體驗的分享。對於此次的不愉快之處,我們深表歉意,相關情況已反饋至部門。衷心希望將來能為您帶來更舒適愉悦的入住體驗。若您有任何進一步需要的協助,歡迎您隨時致電聯繫我們。祝您愉快!深圳鹽田凱悦酒店致
Kevin
1 King Bed Ocean View
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Polite staff and excellent view for the room. Fantastic gym facilities. Definitely will come again.
Response from Property: Dear guest, thank you for staying with us at Hyatt Regency Shenzhen Yantian. We are glad that you are satisfied with the view and Fitness Center and have an enjoyable stay in our hotel. We hope to provide you with better service in the future, and look forward to your visit again.Wish you all the best!Hyatt Regency Shenzhen Yantian
TheBrownGuy
Standard Room - Mountain-View (Double bed)
Stayed in Oct 2023
Couples
9 review
4.2/5
Very Good
Posted on Oct 23, 2023
The hotel location is perfect but it’s unnecessary expensive! Doesn’t deserve this much with limited facilities. No indoor swimming pool just a small swimming pool which is overloaded by the kids and parents. I’d not recommend anyone to pay there more than a thousand yuan for a night
Response from Property: Dear guest, thank you for staying with us at Hyatt Regency Shenzhen Yantian. Hyatt Regency Shenzhen Yantian is located in the CBD of Yantian - known as the Pearl of the South China Sea, neighboring Dameisha Resort and Wutong Mountain. With transportation subway Line 8 to the downtown area. With a great vision of Hyatt wellbeing care, the hotel provides 5200 m² professional fitness center accompanied with a heated outdoor swimming pool. It is just a few minutes' walk from hotel to the seaside walkway. We look forward to welcoming you back and spare no effort to provide you with comfortable and memorable services. Wish you all the best! Hyatt Regency Shenzhen Yantian
Guest User
Regency Suite With 1 King Bed
Stayed in Apr 2024
Other
2 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Ivy and Gary have a excellent services to me. They are very polite and really helpful.. 在嘉賓轩和前台給予帮助
Response from Property: Dear guest, thank you for staying with us at Hyatt Regency Shenzhen Yantian. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. The accompany from you is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Hyatt Regency Shenzhen Yantian.
Ka hang
2 Twin Beds Ocean View
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Excellent service and professional service
Especially the front desk staff Mr Wonder. He provides prompt reply and comprehensive service for my family. Taking good care of my family especially nice to kids and elderly. We enjoy the trip so much and would high recommend to our friends. Hope to come back in future.
Response from Property: Dear guest, thank you for you stayed with us during this special moment. We're glad to know you enjoyed the stay. It's great honor for us. We're looking forward you will come back in the near future. Should there be any further assistance in need, please feel free to contact us. Wish you have a nice day! Hyatt Regency Shenzhen Yantian
Guest User
1 King Bed Deluxe
Stayed in Mar 2024
Couples
7 review
4.7/5
Amazing
Posted on May 12, 2024
Happy to get free upgrade to a room with seaview. The staff is very nice and helpful. The gym room facility is huge, it has everything you will need there.
Response from Property: Dear guest, thank you for staying with us at Hyatt Regency Shenzhen Yantian. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. The accompany from you is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Hyatt Regency Shenzhen Yantian.
Ilovetravelaround
Standard Room - Mountain-View (Double bed)
Stayed in Sep 2023
Other
23 review
3.7/5
Posted on Sep 27, 2023
Thank you reception for upgrading my room and the anniversary arrangement, the service from check in to check out is perfect.
The only point is the AC in room is terrible, not even cool and it is 33.5 degree in the room! Finally they arrange a room change and resumed normal.
But I hope they can try to consider more the guest since I request for few times for room change as they seems don’t believe the AC Is not working! They keep say find someone to check.
Response from Property: Dear guest,warmly greetings from Hyatt Regency Shenzhen Yantian. Thank you for spending your precious time to share your comment with us. Regarding the unpleasant experience during your stay, we are deeply sorry that the air conditioner had not met your expectations. Relevant departments of the hotel are following up with your valuable suggestion. I hope that you will give us a chance to get improve and earn back your trust. We sincerely look forward to your next stay!Best regards!Hyatt Regency Shenzhen Yantian
Guest User
Standard Room - Mountain-View (2 beds)
Stayed in Jul 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jul 14, 2024
Good experience. Just the air conditioner is not cold enough.
Response from Property: Dear guest, thank you for staying at Hyatt Regency Shenzhen Yantianand taking the time to provide us your review. Your comment has already shared with our team members. we strive to provide a superior service experience for every customer. Therefore you feedback is very important for us to keep improving. We hope to have the pleasure of welcoming you back again soon to our hotel in order to show you our true service standards. Best regards! Hyatt Regency Shenzhen Yantian