Insail Hotel (Shenzhen Luohu Dongmen) Guest Reviews
4.2/5
934 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(934)
Positive reviews(856)
Reviews with photos/video(253)
Friendly front desk staff(79)
Convenient parking(60)
Easy to get around(50)
Large rooms(32)
Average sound insulation(21)
Stayed multiple times(17)
Perfect for business trips(13)
Close to metro(10)
Negative reviews(78)
Jiung
Cozy Double Room
Stayed in Dec 2024
Solo travelers
9 review
3.2/5
Posted on Dec 28, 2024
It was a decent stay experience as a solo traveler at this hotel in Shenzhen. This time, I planned to move to HongKong after a day trip in Shenzhen so I decided to select a hotel near the border and this was the best option I could choose overall including price efficiency. The service was neither excellent nor bad since the front desk staffs finished my check-in procedure quickly but they were not that welcoming either. I wish they could have some more smiles on their face so guests could feel more welcomed at the moment of first arrival. The room was spacious with more than enough amenities but I wished it could have been a bit cleaner than it was honestly. Yet, the hygiene condition was acceptable for sure. Lastly, it’s a bit distant from the city center so those who plan to stay near the border are recommended to choose this hotel. Otherwise, I think you can consider other options elsewhere. :)
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Response from Property: Hello, first of all, thank you for your stay. We are very sorry that you have an unpleasant stay experience! We will correct it immediately! Welcome to come again next time!
Jun
Superior Double Room
Stayed in Jan 2025
Couples
1 review
1.0/5
Posted on Jan 4, 2025
Morning shift reception was good, night shift receptionist was ****, rude af and scolded us because we are foreigners and have no china number and identification number ( ps we are msia chinese, we understand mandarin). Too rude, not recommending anyone staying here just because it's cheap. And btw, the locals there smoke a lot in the hotel, ignoring those rules and loud at night too, mostly locals stay in the hotel. The nearest train station is 20 mins walk and it was hectic. Not recommending this place. 踩雷
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Response from Property: Hello, first of all, thank you for your stay. I am very sorry that you had an unpleasant stay experience! We will correct it immediately! Welcome to come again next time!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Room was nice and big.
Cleanliness was top notch, receptionist was polite.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Fortune888
Superior Room (2 beds)
Stayed in Oct 2024
Family
12 review
2.0/5
Posted on Nov 4, 2024
This hotel said its 3 stars. No. Its not very good. Dirty and no windows
Response from Property: We are very sorry that you had an unpleasant stay experience! Each of our rooms has a window. A small number of windows cannot be opened. This is due to the request of relevant departments and the window needs to be limited to prevent someone from committing suicide through the window.
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AHCENE,CHINA
Welcome Business Twin Room
Stayed in Aug 2023
Travel with friends
10 review
4.0/5
Very Good
Posted on Aug 9, 2023
Just problem to find the lobby. It's in the building number 5 on the second floor
Response from Property: I am very touched that you came all the way just to stay in our hotel. I am very sorry that I could not give you a perfect stay experience. I look forward to having you come to our hotel again. I will do my best to satisfy you. And return.
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BECHIR
Welcome Business Double Bed Room
Stayed in Aug 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 10, 2023
Thé front desk is very good it’s worth recommending
Response from Property: 感謝小主隨手點讚的好習慣,小迎隨後就是一個心心送給您,謝謝小主對小迎的支持,開心能為您提供一個特別又難忘的入住體驗!我們致力於服務好每一位到店的小主,您住的開心是我們酒店最大的榮幸。
Mostafizur
Business Preferred Twin Room
Stayed in Jan 2025
Family
2 review
2.2/5
Posted on Jan 20, 2025
Towels are very old.
Response from Property: 您好,首先感謝您的入住,非常抱歉,讓您有一個不愉快的入住體驗!我們將立即改正!歡迎您下次再來!
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 26, 2023
Nice room, beautiful place and polite receptionist, will come back
Response from Property: Dear customer, hello! Thank you for your stay and review! Your recognition of us is the driving force for us to move forward. We hope that you will feel our better service when you come to our hotel next time. I wish you a happy life!
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ej105
Superior Room (2 beds)
Stayed in May 2023
Solo travelers
55 review
3.2/5
Posted on Jun 11, 2023
They need to hire English speakers at this hotel because I had problems communicating and this hotel does not seem foreigner-friendly. The elevators and hallways smell like cigarette smoke. I recommend air purifier machines in the hallways to make moving about the interior more pleasant.
Response from Property: Dear guest, thank you again for your support to the hotel. In response to your feedback, we have informed the relevant departments to improve. We believe that you made the review for our improvement. We sincerely hope that you can give us another chance and come back again to witness our progress. I wish you and your family a happy life and all is well!
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Krishan
Superior Double Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Good Good
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
HEE THENG
Cozy Double Room
Stayed in Dec 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Very good
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
MaryVentures
Superior Double Room
Stayed in Jan 2023
Couples
28 review
4.5/5
Great
Posted on Jan 16, 2023
We had a great stay! Staff were very responsive to all my queries. Will book again next time we visit Shenzhen🤍
Response from Property: Thank you for taking the time to leave your review here. Dear, I am very sad that I did not get your 5-point praise. If there are deficiencies, we will improve, and we hope that you will always support us Xiaoying. If you have any questions, please let us know in time. We will do our best to provide you with convenience. Yingshang, thank you!
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Prits27
Cozy Double Room
Stayed in Feb 2024
Couples
8 review
3.5/5
Posted on Feb 27, 2024
Budget wise ok….
Response from Property: My backhand is to be careful. Thank you for your support of Yingshang Hotel. I am happy to provide you with a special and unforgettable stay experience! We are committed to serving everyone who comes to the hotel. Your happy stay is our hotel's greatest honor.
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Guest User
Superior Double Room
Stayed in Dec 2023
Business travelers
2 review
4.5/5
Great
Posted on Jan 5, 2024
It was good stay
Response from Property: Dear guest, thank you for your review. I was not able to get your 5-point review. Xiaoying is still a little disappointed. These five words reflect it vividly. Thank you very much for your recognition of Xiaoying. We will do our best as always. Best, looking forward to meeting you again - Xiaoying
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Guest User
Superior Room (2 beds)
Stayed in Dec 2022
Solo travelers
2 review
3.5/5
Posted on Jan 6, 2023
Good for a budget hotel.
Response from Property: 感謝您花費寶貴的時間在此留下您的點評。親,沒能得到您5分的好評小迎表示很傷心。有不足的地方我們會改進,也希望您一直支持我們小迎喔,有什麼問題也要及時告訴我們,我們定會竭盡全力給您提供便利哈,迎商,感謝有您!