Vienna Hotel (Shenzhen Luohuo Aiguo Road) Guest Reviews
4.7/5
Outstanding
991 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(991)
Positive reviews(973)
Reviews with photos/video(189)
Delicious breakfast(82)
Classy environment(67)
Friendly front desk staff(59)
Many amenities(44)
Large rooms(33)
Perfect for business trips(31)
Well decorated(29)
Delicious buffet(8)
Negative reviews(17)
Josephine
2-bed Room With City View
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Booked three rooms for a family of six. This was part of my extension as trip app allowed me to cancel for free until the same day at 6pm. This was really useful as I was uncertain whether we needed to stay over at HK for the night. One particular shoutout to the receptionists on Wednesday evening. I requested to extend the day to check out on 23rd at 10pm. Rightfully their day room is charged until 8pm only but they kindly accommodated us to check out at 10pm :D for this I’d definitely give them a 5 star for service!
Sightseeing wise, there’s a donghu garden near the corner which can provide for a v nice walk, and I happily had chagee tea at vicity. Both are within ten minutes walk from the hotel :D
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Response from Property: 尊敬的客人,您好! 非常感謝您對酒店各個方面的支持與認可,看到您的五分好評我們真的是很感動!您的滿意是我們不懈努力的目標!我們酒店地理位置極佳,位於水貝商圈,附近有喜薈城,IBC等大型商場;酒店目前已經全面升級維也納5.0版本,房間全智能控制,配備洗衣房、健身房、會議室、自助早餐廳等,樓下還有養生館,棋牌室等娛樂場地,現免費提供入住零等待、寄存、叫車叫早等服務,希望為您提供最好的入住體驗。如果再次入住時有其他需求可以提前聯繫我們, 真誠期待您的再次光臨!祝您生活順利~
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ASAG
Queen Room With Mountain View
Stayed in Jan 2025
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Clean environment, good hospitality, nice location. The staffs are friendly
Response from Property: 您好! 非常感謝您對酒店各個方面的支持與認可,看到您的五分好評我們真的是很感動!您的滿意是我們不懈努力的目標!我們酒店地理位置極佳,位於水貝商圈,附近有喜薈城,IBC等大型商場;酒店目前已經全面升級維也納5.0版本,房間全智能控制,配備洗衣房、健身房、會議室、自助早餐廳等,樓下還有養生館,棋牌室等娛樂場地,現免費提供入住零等待、寄存、叫車叫早等服務,希望為您提供最好的入住體驗。如果再次入住時有其他需求可以提前聯繫我們, 真誠期待您的再次光臨!祝您生活順利~
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Guest User
2-bed Room With City View
Stayed in Jun 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Jul 1, 2024
Nice & pleasant
Response from Property: 尊敬的客人,您好!我是您的網上服務管家“小維”。感謝您抽出寶貴時間對維也納酒店(深圳羅湖口岸愛國路店)進行誠摯的點評。非常感謝您對我們房間的肯定,我們絕對是您選擇的性價比最高的酒店!您的滿意是我們不懈努力的目標!我們酒店地理位置極佳,位於水貝商圈,附近有喜薈城,IBC等大型商場;酒店目前已經全面升級維也納5.0版本,房間全智能控制,配備洗衣房、健身房、會議室、自助早餐廳等,樓下還有養生館,棋牌室等娛樂場地,現免費提供入住零等待、寄存、叫車叫早等服務,希望為您提供最好的入住體驗。再次感謝您對維也納酒店(深圳羅湖口岸愛國路店)厚愛,期待您常回家看看檢查我有沒有懈怠哦!
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Yintelakenguangxu
2-bed Room With City View
Stayed in Feb 2025
Business travelers
73 review
5.0/5
Outstanding
Posted on Mar 1, 2025
From the moment I stepped into the hotel, the front desk staff warmly welcomed me, checked me in quickly, and introduced the surrounding attractions. The room is warmly decorated, the bedding is soft and comfortable, and I had a good night's sleep. The bathroom is separated into dry and wet areas, and the toiletries are of good quality. It is very convenient to use. The surrounding transportation is convenient and travel is easy. Highly recommended
Original TextTranslated by Google
Response from Property: We have carefully prepared many surprises for you, including midnight snacks and night bed fruits. In addition to the nutritious and delicious free health-preserving sweets, the lobby also has self-service tea to welcome you and relieve your travel fatigue. The self-service breakfast restaurant is equipped with more than 60 varieties of delicious and nutritious breakfasts. At the same time, thank you very much for your praise and recognition of our work. Dear guests, we are really touched to see that you mentioned our service. It is our greatest wish to bring you a high-quality stay experience. I hope you can come home often next time. We will continue to provide more high-quality services. Vienna Hotel Shenzhen Luohu Port Aiguo Road Branch will always welcome you and wish you a happy life!
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Guest User
Queen Room With City View
Stayed in Feb 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel is newly renovated, with convenient transportation, excellent service, very good hygiene, delicious buffet breakfast, and Manager Chen in the front desk is very good at handling things, super efficient, and handsome!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects. We are really touched to see your five-star praise! Your satisfaction is the goal of our unremitting efforts! Our hotel has an excellent geographical location. It is located in the Shuibei business district. There are large shopping malls such as Xihui City and IBC nearby. The hotel has been fully upgraded to Vienna 5.0 version. The rooms are fully intelligently controlled and equipped with laundry rooms, gyms, conference rooms, self-service breakfast restaurants, etc. There are also health clubs, chess and card rooms and other entertainment venues downstairs. We now provide free check-in, zero waiting, storage, taxi calling and other services, hoping to provide you with the best stay experience. If you have other needs when you check in again, please contact us in advance. We sincerely look forward to your visit again! I wish you a smooth life
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Sze331
Queen Room With City View
Stayed in Jan 2025
Family
14 review
3.7/5
Posted on Jan 22, 2025
Although the location of the hotel is not close to the subway station, there is a bus stop nearby, which is very convenient for travel. The room is generally good, and the breakfast food is rich in variety and tastes good. We all think this hotel has a good price/performance ratio
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好! 非常感謝您對酒店的點評, 我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗, 小維還是有一絲絲小遺憾,沒能拿到您的全五星好評,我們將不斷加強對酒店員工的培訓和對酒店設施的維護更新,衹願為您提供更好的服務與體驗,我們真誠地希望可以再次給予您一次滿意的入住體驗,入住前可提前致電聯繫我們。維也納愛國店距離東湖公園步行十分鐘,五分鐘路程可到喜薈城,周圍吃喝玩樂應有盡有,非常歡迎您無論商務出差或是旅行再次選擇我們酒店!如果再次入住時有其他需求可以提前聯繫我們,我們會竭盡全力為您提供最優質的房間讓您休息! 真誠期待您的再次光臨!祝您生活順利~
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Guest User
2-bed Room With City View
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Jan 23, 2025
We stayed here for 2 days when we went to Hong Kong. It was quiet, comfortable and cost-effective. This hotel fully met our expectations! The room was well soundproofed, and we could enjoy a quiet night even in the downtown area. The breakfast was rich and varied, and the fresh fruits and hot bread were impressive. The location of the hotel is also very good, close to the subway station, and convenient for travel. Special thanks to the hotel staff for their attentive service, which made our trip smoother and more enjoyable.
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Original TextTranslated by Google
Response from Property: The hotel has been fully upgraded to Vienna 5.0 version. The rooms are fully intelligently controlled and equipped with laundry, gym, conference room, breakfast buffet, etc. There are also health clubs, chess and card rooms and other entertainment venues downstairs. We now provide free check-in, zero waiting, storage, taxi and morning call services, hoping to provide you with the best check-in experience; the hotel is in an excellent location, located in Shuibei business district, with large shopping malls such as Xihuicheng and IBC nearby. Thank you very much for your comments and satisfaction with this stay. Your praise is the biggest motivation for us to move forward! If you have other needs when you stay again, please contact us in advance. We sincerely look forward to your visit again! I wish you a happy life~
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Guest User
Queen Room With City View
Stayed in Jan 2025
Business travelers
8 review
1.0/5
Posted on Jan 11, 2025
I got up in the morning and brushed my teeth and found that the water was so turbid. I was shocked and vomited for a long time. Then I went to take a shower. There was no hot water. It was terrible. I hope the platform can solve it.
Original TextTranslated by Google
Response from Property: Dear guest! Hello! Thank you very much for staying at our hotel. Thank you very much for sharing your stay experience with us. We are very sorry for giving you a bad stay experience. The hotel management team attaches great importance to your feedback. We have fed back the problem to the relevant department for rectification. We will continue to strengthen the training of hotel staff and only wish to provide you with better service and experience. We sincerely hope to give you a satisfactory stay experience again. Please call us in advance before checking in. Vienna Patriotic Hotel is a ten-minute walk from Donghu Park and a five-minute walk from Xihui City. There are all kinds of food, drink and entertainment around. You are very welcome to choose our hotel again whether you are on a business trip or traveling! If you have other needs when you check in again, please contact us in advance. We will do our best to provide you with the best quality room for you to rest! Sincerely look forward to seeing you again! I wish you a smooth life~
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Guest User
2-bed Room With City View
Stayed in Dec 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 28, 2024
The overall room is beautiful, clean, quiet, and brand new. It has a high rating. However, the location is very remote and not close to the original railway line, making it difficult to travel back and forth. Overall, it is ideal! 👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your comments on the hotel. Everything we do is to bring a different stay experience to every guest. Xiaowei still has a little regret that we failed to get your full five-star praise. We will continue to strengthen the training of hotel staff and only wish to provide you with better service and experience. We sincerely hope to give you a satisfactory stay experience again. Please call us in advance before checking in. Vienna Aiguo Store is a ten-minute walk from Donghu Park and a five-minute walk from Xihui City. There are all kinds of food, drink and entertainment around. You are very welcome to choose our hotel again whether it is a business trip or a travel! If you have other needs when you check in again, please contact us in advance. We will do our best to provide you with the best quality room for you to rest! Sincerely look forward to your visit again! I wish you a smooth life~
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汶霖656
2-bed Room With Mountain View
Stayed in Dec 2024
Family
17 review
4.0/5
Very Good
Posted on Dec 24, 2024
My stay this time was much better than last time. This time I had a mountain view room and breakfast was delivered to the room. The breakfast tasted good and had everything you should have. The room was very big. The kimono was really worth it for the price. I will choose this one next time. between
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好! 非常感謝您對酒店的點評, 我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗, 小維還是有一絲絲小遺憾,沒能拿到您的全五星好評,我們將不斷加強對酒店員工的培訓,衹願為您提供更好的服務與體驗,我們真誠地希望可以再次給予您一次滿意的入住體驗,入住前可提前致電聯繫我們。維也納愛國店距離東湖公園步行十分鐘,五分鐘路程可到喜薈城,周圍吃喝玩樂應有盡有,非常歡迎您無論商務出差或是旅行再次選擇我們酒店!如果再次入住時有其他需求可以提前聯繫我們,我們會竭盡全力為您提供最優質的房間讓您休息! 真誠期待您的再次光臨!祝您生活順利~
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Guest User
2-bed Room With Lake View
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Very good, very suitable for postgraduate entrance examination in Cuiyuan Junior High School, clean and sanitary, good service experience, very worthwhile. Breakfast is great. It takes about 10 minutes by taxi to the southwest gate of Cuiyuan Middle School
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects. We are really touched to see your five-star praise! Your satisfaction is the goal of our unremitting efforts! Our hotel has an excellent geographical location, located in Shuibei Business District, near large shopping malls such as Xihui City and IBC; the hotel has now been fully upgraded to Vienna 5.0 version, with full intelligent control in the rooms, equipped with laundry rooms, gyms, conference rooms, self-service breakfast restaurants, etc. There are also health clubs, chess and card rooms and other entertainment venues downstairs. We now provide free check-in, zero waiting, storage, taxi calling and other services, hoping to provide you with the best stay experience. If you have other needs when you check in again, please contact us in advance. We sincerely look forward to your visit again! I wish you a smooth life~
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Guest User
Queen Room With Mountain View
Stayed in Dec 2024
Family
29 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The room was clean and tidy, the service attitude was warm and thoughtful, and the front desk also gave us breakfast. It was a pleasant trip. I will choose this place again next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects. We are really touched to see your five-star praise! Your satisfaction is the goal of our unremitting efforts! Our hotel has an excellent geographical location, located in Shuibei Business District, near large shopping malls such as Xihui City and IBC; the hotel has now been fully upgraded to Vienna 5.0 version, with full intelligent control in the rooms, equipped with laundry rooms, gyms, conference rooms, self-service breakfast restaurants, etc. There are also health clubs, chess and card rooms and other entertainment venues downstairs. We now provide free check-in, zero waiting, storage, taxi calling and other services, hoping to provide you with the best stay experience. If you have other needs when you check in again, please contact us in advance. We sincerely look forward to your visit again! I wish you a smooth life~
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Guest User
Queen Room With City View
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 30, 2024
During our stay, Ms. Lin at the front desk was very gentle and polite. She introduced us to nearby shopping malls and was very patient. I will come to Shenzhen again next time.
Original TextTranslated by Google
Response from Property: The hotel has been fully upgraded to Vienna 5.0 version. The rooms are fully intelligently controlled and equipped with laundry, gym, conference room, breakfast buffet, etc. There are also health clubs, chess and card rooms and other entertainment venues downstairs. We now provide free check-in, zero waiting, storage, taxi and morning call services, hoping to provide you with the best check-in experience; the hotel is in an excellent location, located in Shuibei business district, with large shopping malls such as Xihuicheng and IBC nearby. Thank you very much for your comments and satisfaction with this stay. Your praise is the biggest motivation for us to move forward! If you have other needs when you stay again, please contact us in advance. We sincerely look forward to your visit again! I wish you a happy life~
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Guest User
2-bed Room With Mountain View
Stayed in Dec 2024
Solo travelers
21 review
4.5/5
Great
Posted on Feb 16, 2025
The hotel is very convenient to go anywhere and there are many places to eat. There are many places to eat at the Joyce City shopping mall. Next to it are the Le Hotel and Yoshinoya Supermarket. A good place to go shopping, eat and relax. It is also convenient to go to East Lake Park across the street
Original TextTranslated by Google
6/9
Response from Property: Dear guest, hello! Thank you very much for your comments on the hotel. Everything we do is to bring a different stay experience to every guest. Xiaowei still has a little regret that we failed to get your full five-star praise. We will continue to strengthen the training of hotel staff and the maintenance and update of hotel facilities. We are willing to provide you with better service and experience. We sincerely hope to give you a satisfactory stay experience again. Please call us in advance before checking in. Vienna Aiguo Store is a ten-minute walk from Donghu Park and a five-minute walk from Xihui City. There are all kinds of food, drink and entertainment around. You are very welcome to choose our hotel again whether it is a business trip or a travel! If you have other needs when you check in again, please contact us in advance. We will do our best to provide you with the best quality room for you to rest! Sincerely look forward to your visit again! I wish you a smooth life~
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Guest User
2-bed Room With City View
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The new robot is great. It can answer the phone and deliver things. It is fully AI-powered. It is worthy of Shenzhen. It is a very smart device.
Original TextTranslated by Google
Response from Property: The hotel has added many new facilities and equipment to give you the best stay experience. We have a 24-hour free self-service laundry room with dryers, ironing machines, and laundry detergents; self-service gym, treadmills, yoga balls, and fitness bikes; intelligent robots are on call 24 hours a day, and they will deliver things to you as long as you need them; there are free parking lots on the ground and underground parking lots during your stay, and there are special people to guide you; the rooms are fully intelligently controlled, and the second floor is equipped with conference rooms, self-service breakfast restaurants, etc. There are also health clubs, chess and card rooms and other entertainment venues downstairs. We also provide free check-in, zero waiting, storage, taxi calling and early morning services, hoping to provide you with the best stay experience. At the same time, thank you very much for your recognition of our work and efforts, which will be the biggest driving force for our progress! Xiaowei also hopes that you will come home more often in the future. We will regularly improve and add more service facilities and equipment to provide you with the best service! Finally, Xiaowei wishes you a happy life!