TRUE GO S Hotel (Shenzhen Convention & Exhibition Center Lianhe Plaza) Reviews

Response from Property: Dear Guest, 🌹! We sincerely thank you for choosing our hotel for your business trips so many times, and we are especially grateful for your heartwarming review! We are particularly delighted that the service provided by our receptionist, Ms. [Number], was appreciated. We upgraded your room and provided a complimentary breakfast for your child, a small token of our appreciation for every traveling family. ✨ We are also pleased that you reported the hotel's facilities are consistently well-maintained, the room was clean and refreshing, the air conditioning worked reliably, the bathroom was spotless, the tranquil environment was pleasant, and the efficient service at the front desk satisfied you. Being your preferred hotel for your frequent business trips is a great encouragement to all our staff! 💐 We will continue to diligently inspect and clean our guest rooms, and treat every guest with care. We look forward to your next business trip and wish you a safe and pleasant journey!

Response from Property: Thank you for choosing us during your business trip! 🌹 We are delighted that your excellent facilities, comfortable mattress, and smooth internet connection provided you with a pleasant stay. Located in the Union Building, near Gangxia Metro Station, the hotel offers convenient commuting. We are pleased that the quiet environment and attentive service accompanied you on your business trip, and we look forward to welcoming you back on your next business trip!

Response from Property: Thank you so much for your kind review! We are so happy with the thoughtful and attentive service from Miss No. 8, the room upgrade, and the complimentary gift upon check-out, which left you with wonderful memories. We are delighted that the complete room facilities, comfortable bedding, and convenient transportation nearby satisfied you. We sincerely apologize for the noise issue that occurred during your stay and will focus on addressing and optimizing it to create a quiet resting environment for everyone. We look forward to your next visit! 🌹

Response from Property: Thank you so much for your positive review! We were delighted that the clean and tidy environment and the polite and attentive service from our staff provided you with a comfortable and pleasant stay. We will continue to maintain our quality and serve every guest with dedication. We look forward to your next visit! 🌹

Response from Property: Thank you for your positive review! 🌹 The spacious beds make for a comfortable stay for two. The hotel is conveniently located near the subway station. We will continue to maintain the quality of our rooms and look forward to your next visit!

Response from Property: Thank you so much for your detailed and perfect review! It warmed our hearts! The hotel is located near Exit E of Gangxia Metro Station, making it convenient for short trips, commuting, and visiting exhibitions. Convenience stores and restaurants are all downstairs, so you don't have to go far for daily necessities. We pay special attention to room cleanliness and soundproofing to provide a quiet and comfortable environment for your rest. Considering the needs of families, the twin beds can be combined to create a super king-size bed, making it spacious and comfortable for two adults and two children. The front desk staff are always polite and attentive, striving to meet our guests' needs. The breakfast offers a variety of options to cater to different tastes, both adults and children. We are honored to have provided you and your family with a comfortable stay, and we look forward to your next trip to Futian and choosing us again!

Response from Property: Thank you for your high praise! We consistently maintain strict standards of room cleanliness and hygiene, ensure soundproofing for a quiet rest, and use soft, comfortable bedding to enhance your sleep experience. Our front desk staff provides warm and patient service, and the hotel's excellent location offers both convenient access and great value. We are delighted that your stay was exceptional, and we will continue to uphold these standards. We look forward to your next visit!

Response from Property: Thank you so much for your kind words and recognition! 👍 We will continue to work hard to ensure the cleanliness of our rooms and provide attentive service, upholding our quality to live up to your expectations. We look forward to your continued stay and wish you all the best!

Response from Property: Thank you so much for your honest and detailed review! We are especially delighted that the excellent location and affordable price met your needs for traveling in Futian, and we are honored that you would like to stay with us again. We have taken the slightly outdated facilities to heart and will gradually renovate and upgrade them; at the same time, we will continue to maintain our warm and thoughtful front desk service and treat every guest with sincerity. We are pleased that you appreciated the hotel's expansive south-facing city views, which added to the enjoyment of your trip. We look forward to choosing us again on your next visit to Futian and wish you a pleasant trip!

Response from Property: Dear Guest, thank you so much for your positive review! We are delighted that the clean, odor-free room and the comfortable, supportive bedding provided you with a pleasant sleep. We will continue to maintain excellent room cleaning and bedding quality control to create a safe and restful environment. We look forward to your next visit and wish you a good night's sleep every night!

Response from Property: We sincerely apologize for the floor leakage issue. Our management failed to handle the situation properly and did not consider your perspective, resulting in a very poor stay. Leaks and seepage in guest rooms are safety hazards that require immediate attention, regardless of severity, and should not be treated lightly. We will relay your feedback to the store manager, re-examine the situation on the day of the incident, and strengthen management training. We will require that in the future, when encountering issues such as room leaks or facility damage, we immediately change rooms or arrange repairs, listen carefully to guests' needs, and avoid making excuses. Thank you very much for pointing out our service management shortcomings. We will immediately rectify the issues and strive to improve the stay experience for future guests.

Response from Property: Dear Guest, Thank you so much for your honest and detailed review! We are delighted that your full marks were awarded to our spacious and cozy room and efficient and attentive service, and we understand your objective and fair rating for cleanliness. We are very pleased that, compared to our competitors, our excellent front desk response and service attitude were appreciated by you and your family, and that your husband also enjoyed the quality of our breakfast. Moving forward, we will focus on refining the details of room cleaning, catering to the needs of children who run and play, ensuring even more thorough and meticulous hygiene, continuously addressing any shortcomings, and maintaining our service advantages. We look forward to your family choosing us again for your next trip. Wishing you and your family a pleasant and comfortable stay! 🌹

Response from Property: Thank you for your positive review 😊! We are delighted that you were satisfied with the clean and spacious room, the attentive and friendly service, and the convenient location. We will continue to maintain this quality and look forward to your next stay!

Response from Property: Dear Guest, Hello! Thank you so much for your positive feedback on the service provided by our front desk staff. We also sincerely appreciate your feedback 🙏. We are deeply sorry to hear that the room facilities are outdated and the hallway was dirty and smelly. We have already arranged for staff to inspect and repair the damaged flooring in each room, and to conduct a thorough cleaning and deodorization of the entire hallway. We will also re-verify the materials displayed online to ensure that the pictures and descriptions match the actual conditions. Regarding pricing, we will take into account the actual situation and strive to match the quality accordingly. We apologize again for the poor environment and will definitely make improvements as soon as possible. We hope to have your understanding!