Guest Reviews of Convenient City Hotel (Shenzhen East Railway Station Buji Subway Station)
9.0/10
Good
719 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities9.0
Service9.0
Cleanliness9.0
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All reviews(719)
Positive reviews(694)
Reviews with photos/video(108)
Friendly front desk staff(44)
Easy to get around(36)
Classy environment(22)
Convenient location(19)
Perfect for business trips(12)
Close to metro(11)
Amazing natural light(4)
Stayed multiple times(4)
Negative reviews(22)
Guest User
Special Queen Room
Stayed in Jun 2025
Solo traveler
33 reviews
5.5/10
Posted on Jul 16, 2025
It is near market and post office. Hotel staff did not understand English but tried to help. Room is quite big. Mold found in shower room.
Response from Property: 尊敬的賓客您好,非常感謝您入住城市便捷酒店!很遺憾沒能得到您的五分好評,相信店小二還有很多需要改進的地方,為您滿意店小二會一直再努力,有機會再來哦,下次別忘了給店小二五分好評哦!
Shiafeia
Standard 2-bed Room
Stayed in Jan 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Feb 9, 2026
Clean and tidy, and quite close to the metro station. Very convenient.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您對城市便捷酒店的肯定與青睞。非常感謝您能夠抽出時間對我們進行誇讚的哦,您的滿意就是我們的追求,您的感動更是我們的無限嚮往。我們將會以此為動力不斷地要求自己,提高自己,不能讓您失望。期待您的再次光臨喔!祝您生活愉快!工作順利!
Guest User
Special Queen Room
Stayed in Mar 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on May 14, 2026
It was soooo good!The staff is very friendly and sweet
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
kimbab
Standard Double Room
Stayed in Jan 2024
Couple
15 reviews
6.5/10
Posted on Apr 5, 2024
The location is quite nice, its surrounded by many of local restaurants and night snacks. Reception staffs are friendly, nothing much to complain about the hotel. It's good for the price especially if you are looking for place to sleep only
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的點評,我們會再接再厲不辜負您的心意。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Standard Double Room
Stayed in Jul 2025
Business traveler
1 reviews
2.0/10
Posted on Aug 31, 2025
The service is not good and the tone is very bad. He asks for good reviews as if he owes him something.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing the City Comfort Inn and taking the time to share your experience. We apologize for the unpleasant experience you've had. We deeply understand your feelings regarding the issue you mentioned, and your feedback is an opportunity for us to improve our service quality. We also sincerely hope that you will communicate and address any issues during your stay. We will certainly strengthen staff management and implement appropriate improvement measures. We hope to provide you with a perfect stay next time. Thank you for your support! We wish you a happy stay!
Guest User
Standard Double Room
Stayed in Jul 2025
Solo traveler
161 reviews
8.0/10
Very good
Posted on Aug 22, 2025
The hotel is in a great location, not far from the subway. The rooms are clean and tidy, and the hygiene is excellent. The front desk service is friendly and helpful. The only downside is that there is no parking at the hotel, so those driving by car will have to find parking on their own.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We look forward to visiting you again and wish you a pleasant journey!
Lee Tshung Koon
Special Queen Room
Stayed in Jun 2025
Traveling with friends
29 reviews
7.5/10
Posted on Jul 28, 2025
In Buji, Shenzhen, hotel prices are relatively cheap, and the main customers are low-income people, so they don’t have high requirements for hotels, but sometimes it is still difficult to book a room.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing City Comfort Inn and taking the time to share your experience. Regarding your question, rooms are often limited during holidays and weekends, so we recommend booking in advance. We hope to provide you with a perfect stay next time. Thank you for your support! We wish you a pleasant stay!
獨遊Always
Standard 2-bed Room
Stayed in May 2025
Solo traveler
23 reviews
10/10
Outstanding
Posted on Jun 21, 2025
The room was nice, with good amenities.
The location was great, and the hostess was very attentive.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and recognition of our hotel. Everything we do is to bring each guest a unique holiday experience. We are deeply moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
ZigeZ
Standard Double Room
Stayed in Mar 2025
Solo traveler
47 reviews
10/10
Outstanding
Posted on May 21, 2025
The hotel is conveniently located near the subway station and is perfect for a one-night stay.
Although the room was a bit small, the price was excellent for Shenzhen.
The facilities were complete and the hotel was business-class and convenient.
The service was excellent. Thank you.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust. We will continue to uphold our philosophy of dedicated service and attentive service, ensuring that your stay at the City Comfort Inn feels like home. We look forward to your return to review our progress and wish you a happy day!
I’m Doraemon
Standard Double Room
Stayed in Mar 2025
Family
49 reviews
10/10
Outstanding
Posted on Apr 19, 2025
It's right in Buji Old Street, just a few minutes' walk from Shenzhen East Station. The room is clean, there's a night market nearby with lots of delicious food, and the transportation is convenient. I'd consider staying here next time.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust. We will continue to uphold our philosophy of dedicated service and attentive service, ensuring that your stay at the City Comfort Inn feels like home. We look forward to your return to review our progress and wish you a happy day!
Guest User
Special Queen Room
Stayed in Apr 2025
Solo traveler
2 reviews
9.0/10
Great
Posted on May 17, 2025
I have always trusted City Comfort Inn, it is very good!
Original textTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, time passes softly. Thank you for your support. We will continue to provide the same high quality and more perfect service as always. Thank you for your support and kindness. We look forward to seeing you again and wish you a happy day!
Guest User
Standard Double Room
Stayed in Jan 2025
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Feb 12, 2025
The room was very clean and cozy, and most importantly, the location was good and the price was affordable.
Original textTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Standard Double Room
Stayed in May 2025
Solo traveler
2 reviews
9.5/10
Amazing
Posted on Jun 3, 2025
There were probably not many guests after the Dragon Boat Festival, so the front desk lady upgraded my room for free. I live on the 10th floor. Although there is a commercial street below, it is very quiet and the hygiene is good.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of the City Comfort Inn. Thank you for taking the time to praise us. Your satisfaction is our pursuit, and your touching moments are our infinite yearning. We will use this as motivation to constantly challenge ourselves and improve ourselves, and we will never let you down. We look forward to seeing you again! We wish you a happy life and good luck in your work!
Guest User
Standard Double Room
Stayed in Feb 2025
Business traveler
4 reviews
5.2/10
Posted on Mar 18, 2025
They refused to give me multiple electricity cards! I had to get a room card every time I went downstairs for a few minutes! In the electrical field, if the lights kept turning on and off, it would seriously affect the circuit, not to mention the cost! The front desk even asked me to pay a deposit and give me an extra card! They said that this store had taken many cards for other customers... What a ridiculous explanation! Even if there is such a problem, it is only caused by loopholes in management...! I have stayed in so many hotels! And this store and all the convenient hotels in Hubei Province have never seen this group asking me to pay a deposit to get an electricity card! I am still a member of this group... It really affected my experience this time...
Original textTranslated by Google
Response from Property: Hello! We're deeply sorry that we weren't able to satisfy you regarding the room card deposit. We apologize for this, but please rest assured that any pre-authorized deposit will be fully refunded upon check-out. We hope to provide you with a perfect stay next time. Thank you for your support! We wish you a happy stay!
Guest User
Standard Double Room
Stayed in Feb 2025
Business traveler
18 reviews
1.0/10
Posted on Mar 24, 2025
Bad review, too noisy. The room was like a vegetable market in the morning. People were chatting loudly in the morning. Another female guest in the room also got angry and said something, and then it quieted down.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing the City Comfort Inn and taking the time to share your experience. We apologize for the unpleasant experience you've had. We deeply understand your feelings regarding the issue you mentioned, and your feedback is an opportunity for us to improve our service quality. We also sincerely hope that you will communicate and address any issues during your stay. We will certainly strengthen staff management and implement appropriate improvement measures. We hope to provide you with a perfect stay next time. Thank you for your support! We wish you a happy stay!