Best Western Sheridan Center

We picked the location for the EV supercharging right at the parking lot by the check-in. The staff were friendly, the pool refreshing, and the breakfast was among the best of the free Best Western fare. it was also in a nice room that made you want to linger.

We were charged twice. Hoping this is being taken care of. Won't know until I see if my card is refunded.

Flew into Sheridan for a funeral. Hoped to check-in early so we could change after our flight and before going to the funeral home. I never take early check-in for granted, but as there were only 3 cars in the entire parking lot, I was optimistic. The lobby was dark and empty, appeared unlighted with no one in the breakfast area or at the counter. Rang the bell at the desk. The clerk who came out simply stated "Check-in is at 3PM". I asked if there was any room clean/available for early check-in. He repeated "Check-in is at 3 PM". Never asked our name, never looked at our reservation or room type request. Basically, no one allowed to check-in before 3 even if the entire hotel is empty? My husband and I walked out and went to the Hampton Inn. The clerk there said that if she had a cleaned room available, we had it. We were in a room within 5 minutes. No comparison. Light and bright hotel, coffee 24 hours in the lobby and warm cookies every night. Friendly staff and clean room. The only good thing I can say of the Best Western is that it did have a generous cancellation policy. I was able to cancel a 3 day stay (paying cash, not points) without any penalty. I'm used to a hospitality industry that can, well, be "hospitable" and accommodate when possible. I'm very surprised by the BW attitude. I hope it was simply a lazy clerk and not reflective of management or Best Western in general...

I called Sheridan's BW before making reservation re: Accessibility and my mother needing walk-in, yes she could with her limited walking ability. No more requirements were mentioned. We ended up with a tall tub, dirty grout in a room without any windows to daylight across the busy street from breakfast. It was totally unacceptable. We cancelled that day and found other accommodations. It was a three night stay and after repeated calls they refused to refund any of the $500 cost. The hotel we found said they get similar complaints from customers of BW's poor customer service. STAY SOMEWHERE ELSE Housekeeping very friendly, staff at the desk, consistently save one, rude.

Went for a tournament and had a great experience. The check-in was quick and the agent was super friendly. The room was clean and comfortable. The breakfast was warm and a great selection. We enjoyed how close it was to restaurants.

Warm pool! Lots of choices for breakfast and coffee!

Comfortable, older style with both doors that access outside and the hall for pets. They didn’t advertise the pet fee until I arrived and then too late to cancel. Others don’t add fees. Close to lots of food choices.

I know it's not under staff control to keep noise to a level, but wow those walls are thin. Slamming doors and people stomping non stop. Whether it was 5am or 10pm we were up! The lounge on a Saturday night closed at 7. Employees were not friendly. No hot tub. Place is definitely ran down. Breakfast was not great. Coffee was even worse.

We always love staying at this Best Western. Western feel with small town character. Breakfast was included and expansive. Customer Service was top notch. The pool was closed, but we were given passes to the local YMCA that included the entire facilities. The kids played in the large playland, adults were able to work out, and everyone enjoyed the large pool, slides, and whirlpool. Only downfall is that the showerhead in the hotel bathroom is way too low! Not a quick fix, but would make the experience that much better if they did.