Comfort Inn Southwest Louisville

Hotel staff was excellent. Beds were very comfortable and rooms were clean. Good overall stay, I gave it a 4 star only because it is an older hotel that obviously needs updated soon.

Awesome place overall

The room was clean, but the bathroom needed some repair and fixing. There is no lining on the shower curtain, so the water drips on the floor. The faucet is not properly attached to the sink, so it is hard to handle it. There is a gash on the vinyl shower wall, so water is getting behind the vinyl door.

DO NOT CHOOSE THIS HOTEL!! We have stayed at dozens and dozens of Choice Hotels and this one by FAR is the worst one we've ever had the misfortune of stepping foot in. This hotel needs to be cut from the chain because it doesn't meet the standards of a Choice Hotel in even the remotest way possible. First off, this is in a sketchy part of town to begin with. Second, my 6yr old son got out of the car and picked up a used syringe, right in the parking lot! My 10 yr old found a metal spoon that had been burned on the bottom - gee, what could that be? Third, the main reason we booked this hotel was due to it having an inside pool - Nope. It was broken or something and the man at the desk couldn't tell me when it would be fixed. They did NOT inform Choice Hotel, so therefor we had no idea. Walk into the hallway where our room was and it smelled heavily of perfumed carpets and what might have been old oil or something equally as unappealing. Get to our room and while it was older, it really showed wear and tear on it. Our king sized bed was broken; the head was at least a good foot lower than the foot of the bed. Sheets stunk, room smelled like sewer, poop stain in the janky toilet, bathroom had the heavy scent of mold/mildew. We went to complain to the front desk and witnessed the man and a wheel-chaired woman arguing with another family that had similar issues and decided it would be better to just call Choice Hotel directly. Well THAT went over like a lead balloon and the 'manager' who showed up wearing a baby across her breasts, sleeveless shirt and looking very unprofessional, informed us that she would NOT be refunding us our room, even though we had been there less than two hours and that we were lucky that she'd refunded us the second night. Sorry - long winded, but this really was upsetting. Avoid this hotel at all costs - seriously, you could end up with some disease or being accosted by the very strange and creepy people that were hanging out at the back of the hotel. Never again!!

My stay at this Comfort Inn was the BEST ever...anywhere. The staff were amazing!!! I was not in the best of mood when I arrived but that all changed within 30 minutes after arriving. I was tired and took that out on some of the BEST people I had ever encountered at any hotel. They offer a fantastic room with very comfortable beds with clean and well stocked rooms. It was very quiet in the room also. The General Manager, Michelle, made the stay unforgettable. She was very, very hospitable and did an excellent job of providing the BEST a**osphere for all that stayed here. This hotel will be one I return to in the future.

Best hotel stay for price ever! Had a really clean and spacious room. The breakfast was really good- which isnt the norm for hotel food.

Well you have to make it clear before getting to comfort inn and suites that a $500 deposit is required because I didn't know this until getting there because my email account was messed up so I never got to stay

Very friendly and easy check in

I arrived an hour and forty five minutes early and tried to check in. The parking lot was empty and most of the cleaning staff was down near the front desk not cleaning. The front desk clerk would not let me check in. I even asked to pay for early check in and she would not let me check in then either. She stated I could hang out for a couple hours after I just drove from South Carolina. I was very tired and shared that with her and she still made me wait til 3. There weren’t anyone hardly at the hotel and it was a very large hotel so why did I have to wait when it was several rooms that could have been assigned?