Holiday Inn Express & Suites Shreveport - West

I enjoy my stay there.

The faucet in the tub shot out from the wall landing on my foot injuring it badly. Jules the general manager was very nonchalant, rude, abrupt, and unconcerned about this situation. When i inquired about her superior to escalate my concern jules informed there is no one and that she was the head boss of this company and chain. We'll see about that!!

Check in was fast and easy. Especially after a long day of flights.

Great and friendly service. the agent Kanika was very professional and knowledgeable. The room was clean and comfortable, and the breakfast was great they had bacon I will be returning soon thank the hotel for the wonderful stay. Very accommodating.

It’s a typical Holiday Inn

The hotel itself was good but a very small lobby. I liked that it had a small grocery area to buy chips, candy, soda and small food items. It even had board games you can check out to play. The lady that checked us in was excellent, she was friendly and efficient. The breakfast was really tasty and fresh surprisingly. The lady in the breakfast area was also nice and helpful. She kept the food stocked. My only complaint was once we entered our room it had a strong smell of coffee. My husband started inspecting the bed to make sure it was clean and discovered a huge stain of coffee wasted on the sheets. The stain was also on the side of the mattress. The cleaning person tried to hide the stain by tucking it toward the back of the bed. It was freshly wasted coffee because the smell was overpowering. I'm appalled that the cleaning person would even think that was acceptable to leave like that. Even more so to think the guest was not going to smell it and discover. We went back downstairs to notify and the manager over housekeeping was there and we showed the pictures. He instantly apologized and said he would correct it. Him and another employee went upstairs cleaned the mattress and put freshly sheets and pillowcases on the bed. They also recleaned the counter tops and dressers as they weren't cleaned. Loved the way he handled it. I loved the fact our room had 2 tvs and sitting area. The customer service was on point from all we interacted with. Would stay again.

The young man that checked us in was the only friendly face I seen. The room felt comfortable but it was uncomfortable due to staff. Room was cleaned by housekeeping and we didn’t have any towels. My husband asked at the front desk just for the lady at the front to not say a thing just throw it at him. It was already hard on us because we traveled to Shreveport for our Aunts funeral. We spent most of our time outside of the hotel just to feel at peace.

I dont know her name but 1 of the front desk workers is very rude & needs to be fired.

Friendly and welcoming staffs, excellent breakfast and service.