Novotel Marina Sriracha & Koh Si Chang Reviews
Novotel Marina Sriracha & Koh Si Chang
339 Jerm Jom Phon Road, Amphoe, ThailandView Hotel Details
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Novotel Marina Sriracha & Koh Si Chang Guest Reviews
4.7/5
Amazing
221 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(221)
Positive reviews(215)
Reviews with photos/video(115)
Awesome rooms(60)
Nice sea view(33)
Convenient location(26)
Delicious breakfast(23)
Classy environment(17)
Great location(12)
Quiet & comfortable(11)
Comfortable bed(8)
Negative reviews(6)
JLee!
Deluxe twin Room with Sea View
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 10, 2024
Very amazing sea view and very good services and facilities. You can enjoy in the hotel all day!
Response from Property: Dear JLee!Thank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with regards to location, room and service.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager
国大卫
Superior Room 1 King bed
Stayed in May 2024
Business travelers
13 review
Outstanding
Posted on Jun 6, 2024
This is all you could ask for in a hotel - service and a view. If you want to stay in or explore the area, they've got you covered!
6/9
Response from Property: Dear 国大卫,We very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Apiwan Harntanupong Assistant Front Office Manager
Kl Tiu
Superior Room 1 King bed
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on May 16, 2024
nice and well trained staff, friendly and helpful.
Good value
Excellent food and morning buffet.
Comfortable stay
Response from Property: Dear Khun Kitiu,Thank you for sharing your feedback with us, and we appreciate your acknowledgment of our good service. We will share your valued comment to our managements and staffs which your experienced were met the expectations. We're glad to hear that the room was on the nice view with clean and that you found the value in our staff polite and attentive.We appreciate your honesty, and we hope to have the opportunity to welcome you back for a future stay, providing an improved and more enjoyable experience.Warm regards,Wannaseth Wisanoochanthra (Peter)Guest Experience Manager
Viikkii
Superior Room 1 King bed
Stayed in Jan 2024
Couples
1 review
Very Good
Posted on Jan 30, 2024
Great location : Beach front hotel ( no beach )located in the heart of sriracha close to sriracha fresh market (local market)
Cleanliness : great
Breakfast : just moderate
Bed : very soft (my friend like it but I feel terrible)
Staff : standard
Overall : standard 4star hotel
Response from Property: Dear Viikkii,We very much appreciate your comments regarding your stay at the Novotel Marina Sriracha and Koh Si-Chang. It is always a pleasure to receive feedback and to learn that the experience at our hotel is satisfactory to you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleague as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that you will give us an opportunity to welcome you again within the near future.Best regards,Apiwan Harntanupong Assistant Front Office Manager
Guest User
Deluxe twin Room with Sea View
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 11, 2024
The view was fantastic.
The room and facilities were great.
by the way, some services are on request. e.g. toothbrush set
Response from Property: Dear Value guest,Thank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang. We are very glad to read that you had an excellent stay with us and appreciated with our service. Regarding to the shower that is too tight to change from rain shower to hand shower, the breakfast was almost same day, we are apologize for your inconvenience. This issue has been raised to the concern department to improve them. Thank you once again for your feedback and we are looking forward to welcome you back again. Best regards,Apiwan Harntanupong Assistant Front Office Manager
Uptobass
Superior Room 1 King bed
Stayed in Apr 2024
Couples
3 review
Outstanding
Posted on Apr 21, 2024
Good Service mind and room quality
Response from Property: Dear Uptobass,Thank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with regards to room and service from our team.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager
Ekk_PNS
Deluxe twin Room with Sea View
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 6, 2024
Very good rooms, good service, excellent, friendly staff. Especially Khun Pang front office and Khun Krapao FB, next time will come back again and thank you very much for Birthday set so surprise thx…u
Response from Property: Dear Khun Ekk_PNSThank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang. We are very glad to read that you had an excellent stay with us and appreciated with our service especially Khun Pang and Khun Krapao. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleague as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we are looking forward to welcome you again in the near future.Best regards,Apiwan Harntanupong Assistant Front Office Manager
Guest User
Superior Room 1 King bed
Stayed in Dec 2023
Couples
2 review
Very Good
Posted on Dec 11, 2023
Good location by the sea. We arrived at the hotel around 2 p.m. and they allowed early checked-in. Unfortunately, the water pipe was broken, we cannot use the water for the whole afternoon. They also did not inform us during the checked-in. The amenities smell so good, but no lotion provided. They gave us high floor as requested, we booked city view.
Response from Property: Dear Value customer Thank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang. We are apologize for inconvenience regarding the water supply issue. Our team has tried our best to fix the issue quickly. The issue has been raised to the management team to find the solution to prevent the future occurrence. We hope that you will allow us a second chance to redeem ourselves and reflect our usual service standard. We are looking forward to welcome you back soon.Best regards, Apiwan HarntanupongAssistant Front Office Manager
Anonymous User
Deluxe King Room with Sea View
Stayed in Nov 2023
Couples
1 review
Outstanding
Posted on Nov 23, 2023
Good place to stay on holiday! Helpful staff and the breakfast was great.
Response from Property: Dear Value guest,Thank you very much for taking the time to tell us about your stay at the Novotel Marina Sriracha and Koh Sri-chang.It gives us a pleasure to learn that our hotel is a good place for holiday with helpful staff and enjoyed our breakfast. Thank you again for sharing your experience and we are looking forward to welcome you back here again very soon.Best regards Apiwan HarntanupongAssistant Front Office Manager
Guest User
Superior Room with 2 Single Beds
Stayed in Mar 2024
Couples
8 review
Amazing
Posted on Mar 4, 2024
Had a lovely experience at this hotel and local restaurants on the pier were excellent. Will definitely visit this hotel again
Response from Property: Dear Value GuestThank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang. We are very glad to read that you had an excellent stay with us and appreciated with our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. We hope to have a chance to welcome you back to the hotel for another great stay.Best regards,Apiwan HarntanupongAssistant Front Office Manager
Guest User
Deluxe twin Room with Sea View
Stayed in Feb 2024
Family
1 review
Posted on Feb 12, 2024
I had a very bad check-in experience when I checked into room 1005 on February 11. The lights in the room could not be turned off, causing the baby to be unable to sleep normally. However, despite repeated requests to the hotel front desk manager, the problem was not solved and even after four phone calls, the problem was not solved. Next article The hotel's quality and problem-solving ability are really disappointing. It's OK to solve the problem as soon as possible if there is a problem with the light. However, this problem requires multiple requests from the guest before it is solved. I feel bad. The hotel is good but the service staff is terrible.
I will report this issue to accor hotel group via email
Response from Property: Dear Value guest, Thank you for taking the time to tell us about your experience at the Novotel Marina Sriracha & Koh Si Chang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apiwan HarntanupongAssistant Front Office Manager
Tintintin
Koh Si Chang Sea View Premier Villa
Stayed in Jul 2023
Friends
6 review
Outstanding
Posted on Jul 19, 2023
Hotel was really good, clean, environment is really good.
The staff was so nice!!!!
Especially the water side at the night time was really nice!
Response from Property: Dear TintinWe very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards Apiwan HarntanupongAssistant Front Office Manager
Thooppoltup
Koh Si Chang Sea View Premier Villa
Stayed in Jan 2024
Family
19 review
Outstanding
Posted on Feb 25, 2024
Staff friendly and polite,good location,good service.Food is definitely delicious,infinity pool ,quiet place to stay in small island Koh Sri Chang
Response from Property: Dear ThooppoltupThank you for taking the time to tell us about your experience at the Novotel Marina Sriracha & Koh Si Chang.We are glad to know that you had a great stay with us and give us a good score on every aspect rating from the service, location, restaurant and infinity pool. We are happy to know that the team delivered the good and friendly service to you.Thank you once again for the wonderful feedback and we hope to see you again.Best regards,Apiwan Harntanupong Assistant Front Office Manager
Guest User
Koh Si Chang Sea View Deluxe Room
Stayed in Oct 2023
Family
2 review
Outstanding
Posted on Oct 24, 2023
good envi & service
Response from Property: Dear Value guest,Thank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager
Presto
Superior Room 1 King bed
Stayed in Jun 2024
Couples
4 review
Amazing
Posted on Jun 23, 2024
Nice standard Novotel hotel modern and clean.
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