Sayanora Hotel & Park

When we arrived at the hotel, we got a room/bungalow. My 3 year old son immediately started having problems with his astma.  We went out to cool down a bit, gave him medications and he got better while outside.  As we got back to our room, his problems started again.  After looking more closely at the room, we found layers of dust on all surfaces. That room have not been deep cleaned for a while.  I moved two of the single beds together, to make a safe space to sleep for me and my son. There were ants and beetles crawling on the wall behind the bed i moved. Dustbunnies and in general a lot of dirt. I asked reception if its any way for them to send a cleaner to do the cleaning properly.  I was told that all cleaners had gone home for the day.  I asked them, and eventually begged them for permission  to clean the room myself. I was told that im not a cleaner so it's not my job to do it.  We called our contact person in MixxTravels, and after speaking to him, they agreed to send someone to clean the room. The representative also said he would stop by the following day. The representative did not show up. We were told they would call when he did, and that never happened. When the 2 persons arrived at the room, after receptionist and another has been inspecting, i was told by the receptionist: you point and they clean.  In reality this ment, two grumpy people came to the room. One stood at the door with a cloth in his hand, the other person had a mop. He sprayed 2 times on the floor and mopped it. I told them again, that the floor isn't the biggest issue. I asked to get the cloth from the person who stood watching, i started cleaning skirting boards and surfaces for dust. I got about 2 minutes of cleaning in before they asked for the cloth back. They were done, and the room was now clean.  I continued to clean for another hour using baby wipes as i had nothing else to use.  I used almost a whole package of babywipes and got it as good as i could. We got another room the following day, after we paid 66euros for the upgrade.  Our new room was cleaned properly, and i got to see it before i accepted the upgrade to a new room. The cleaning the rest of the week, was lacking to say the least. We had to ask reception for toilet paper and they also didnt empty trash on a regular basis.  The beds are the worst beds I've ever had in a hotel. The sunbeds outside are softer. The bed i had, was rock solid about halfway, and then had no support of any kind the rest of the way. I got food poisoning on day 2, and had issues the following 14 days. Just to be clear, i didn't eat or drink anything from outside the hotel at this point, so the issues have to come from the hotel. Im was missing child friendly options in the food selection. Also, to have to ask to get water is an issue. Its not available. Beer and liquors breakfast was fine, but to get a diet coke you had to wait until lunch time.  A lot of drunk people and not very suitable for child

Our first time in Turkey was amazing thanks to the hotel workers. Mr Ekrem was cheering us up and making us smile everyday. The hotel offers kartę selection of dishes which are great. Amazing service of Mr Aziz and Mr Mehmed pleased us during meals. Hotel is very clean and beautiful. We also had a pleasure to experience an amazing turkish night at the hotel. If you are looking for a good time in Turkey you should definitely go to Sayanora hotel.