Toll Garden

First of all, even though it wasn't included in my package, I purchased an additional meal option at the hotel at a reasonable price because I wanted to try out the food at the hotel, and luckily I did. The food in the hotel was excellent! Each meal offered delicious and diverse options. I was particularly impressed by the selection of mezze and main courses. The hotel staff was extremely polite and always attentive. They responded quickly to my needs and helped us with any concerns. The hotel's private beach was a big part of my vacation. The proximity to the sea was great. The umbrellas and loungers were always clean and tidy. The price-performance ratio was also very reasonable. Considering the amenities and services offered, the amount paid was more than reasonable. In short, the hotel I stayed in on my last day of vacation exceeded my expectations and when I come to Turkey next year, I will consider staying longer. Thank you.

Even though we had a reservation, when we phoned the hotel owner before going to the hotel, we were told that the guests would leave at 3 and cleaning would be done until 5. When I asked for a room, saying that the check-in was actually at 2 o'clock and that I did not accept the fact that the room was not provided even though we arrived at 3 o'clock, "I do not have a free room, I cannot accept it before 5, normally it is not for 1 day, it is at least 2 days, the system gave it wrong" He said and apologized harshly. Unfortunately, an apology does not correct the mistake made. Also, application errors are not something that concerns me. When we reached the hotel, he again showed an aggressive attitude and told us to go swimming until 5 o'clock. He only allowed us to use one of the rooms to change, that is, he did not even temporarily give us the empty room until 5 o'clock, and did not even let us put our belongings. Then he said things like "excuse me, how many people are we dealing with here? We can be aggressive." Why do I have to come on holiday and deal with the aggression of a manager? He was so saturated with customers that even the way he treated us was far from customer satisfaction concern. This is not how business works, if a grievance occurs, we try to resolve it, but the way we were treated was extremely bad. When I took a break from work and went to rest my mind, the treatment I encountered turned me off from the holiday. Yes, the food was good, the rooms were clean, only the bathroom was very small and there was no shower head with a hose. However, the operator's behavior and welcome are more important than anything else, we were not satisfied with it at all.

In terms of location, breakfast and food are superb, the hotel offers many options even though it is a 3 star hotel, rafting, safari, ship, tuor, etc., thank you for everything, toll garden ❤️❤️❤️ it is a family hotel we will come again.