ChelseaBurnettWX
June 14, 2021
June 10, 2021 we booked a room for Lone Tree Inn in Sidney MT after a long day of severe weather east of the area. Some post-storm winds knocked out power to the inn and other areas south of downtown. We arrived at the inn just as the manager was pulling away in her Ford pickup truck. We know this because three individuals (a lady, man and young teenager/adult) were huddled under the awning. They informed us the power was out, the manager had just left and confirmed it was her as the pickup truck in front of us, and said we were welcome to hang out in lobby but that there was no way for us to check in or complete our reservation for the night!! They noted she wouldn’t be back until 2pm the next day…. We sat in the parking lot for an additional 20 minutes calling other places to book a stay. We ended up having to drive another 2 hours to Dickinson ND and arrived there after 1:00AM!! Completely unacceptable service in keeping our $$$ for the sake of sticking to terms and conditions of not canceling the reservation. WE COULDN’T CANCEL BECAUSE THE MANAGER LEFT!!! DO NOT BOOK A STAY HERE. Ever.