Mera Residence

Mera Residence Reviews

Mera Residence

Sala Kangseng, Sangkat Svay Dangkum, Siem Reap, CambodiaView Hotel Details
Mera Residence
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Mera Residence Guest Reviews

3.9/5
9 review
Verified reviews
Location3.7
Amenities3.5
Service4.2
Cleanliness4.1
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All Reviews(9)
Positive reviews(8)
Reviews with photos/video(3)
Great service(5)
Negative reviews(1)
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Solo travelers
24 review
3.2/5
Posted on Feb 9, 2024
At first glance this hotel seemed like a good place to stay until I checked the room and realized that there was bath towels or hand soap. Furthermore, the television doesn't work and the bidet hose and nearly flood the room. I called for help but no one was able to assist because it was too early. I checked out early because I was a bit overwhelmed. I think if you're lucky enough to get a good room then you might like it there.
Response from Property: Dear Tain Natasha,Greeting from Mera Residence Boutique!Thank you very much for stayed with us during your trip in Siem Reap, Cambodia.Thank you again for your feedback that can improve our service in future.We're regret and apologize for everything was happen. Our team have since fully inspected and done a complete maintenance check of our entire drainage system following your feedback.We wish you to have a wonderful day and hope to have a time to serve you again.Warm regardsSophak and Mera Residence Family
Guest User
Deluxe Double Room
Stayed in Jan 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 8, 2024
On my recent travels through Cambodia, I recently had the pleasure of staying at Mera Residence in Siem Reap, and I must say it was an exceptional experience from start to finish. The friendly and efficient staff immediately set the tone for a delightful stay. Their warm welcome and eagerness to assist made me feel right at home. The quality and spaciousness of the rooms exceeded my expectations. Immaculately clean, well-appointed, and filled with thoughtful amenities, my accommodation was a haven of comfort. The attention to detail, from the plush bedding to the stylish decor, showcased a commitment to providing a top-notch guest experience. Situated in a convenient location near Angkor Wat the hotel's surroundings added to the overall appeal. Whether exploring the nearby centres or simply enjoying a leisurely stroll, the accessibility was a definite plus. Breakfast was a culinary delight. The hotel offered a diverse menu with delectable dishes and drinks. I highly recommend trying the Khmer Options – a true gastronomic highlight. What truly stood out was the overall atmosphere of the hotel. The seamless blend of elegance and comfort created an inviting ambiance. The staff's dedication to ensuring a positive guest experience was evident throughout my stay. Considering the superb service, luxurious accommodations, and excellent breakfast, I believe Mera Residence offers exceptional value for money. Without a doubt, I wholeheartedly recommend this hotel to fellow travelers seeking a memorable and enjoyable stay. In conclusion, my time at Mera Hotel and its Staff experience was nothing short of perfect. I look forward to returning in the future and extending my gratitude to the entire staff for their outstanding hospitality.
Sam the Great
Deluxe Double Room
Stayed in Jan 2024
Couples
3 review
4.7/5
Amazing
Posted on Jan 11, 2024
Very Accomodating and very Hospitable. Very welcoming and will always greet people in and out the hotel. Friendly staff. One suggestion that we can give is to update the location of the hotel as it can’t be seen on the maps and the roads a bit not good. Overall I rate everything for 5 ❤️
Phi Tha
Deluxe Double Room
Stayed in Feb 2024
Friends
27 review
4.7/5
Amazing
Posted on Apr 25, 2024
Clean room and good service
Guest User
Deluxe Double Room
Stayed in Dec 2023
Family
15 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The room is tidy and the environment is very good.
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Zhandouxiaomaodou
Deluxe Twin Room
Stayed in Feb 2024
Family
5 review
1.7/5
Posted on Feb 16, 2024
The sound insulation is very poor, and there is a music bar next to it that is very noisy at night. The TV in the room 📺can't be turned on, and the phone ☎️ is also on display. The actual situation is not as clean as the pictures, and the room is very old. The maid cleaned the room only once every two days. However, the young man and young lady at the front desk were very enthusiastic. Breakfast 🍳 is also delicious.
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Response from Property: Dear Zhandouxiaomaodou,Greeting from Mera Residence Boutique! Thank you so much for spend the value time to share your feedback. We sincerely appreciate your kind words regarding the satisfactory breakfast is delicious, and the enthusiastic of our staff. We apologize that on this occasion you felt that our room did not contribute towards a perfect stay experience for you. Our team have since fully inspected and done a complete maintenance check of our entire drainage system following your feedback.Thanks again for your time sharing your experiences with us.Best Regards,Mera teams
Daniel
Deluxe Double Room
Stayed in Feb 2024
Couples
1 review
4.5/5
Great
Posted on Feb 7, 2024
My stay at the Mera Residence Hotel in Siem Reap was entirely positive. I was particularly impressed by the friendly staff, who were always ready to help and make the stay pleasant. The hotel offers a beautiful pool and a pleasantly landscaped courtyard, perfect for relaxing after a day of sightseeing. The rooms were clean and comfortable, which I really appreciated. The ability to rent a scooter directly from the hotel and organize tours to Angkor Wat, as well as the taxi service to the airport offered, were very convenient and made travel planning easier. The breakfast is only offered à la carte, but offers a good selection and the quality of the food is very good, especially the pancakes are recommended. The hotel's laundry service was inexpensive and reliable. Although we originally only booked for two nights, we extended our stay for an additional three nights, which says a lot about how comfortable we felt. There were occasional small organizational weaknesses, but these are understandable given the new ownership and the new team. Overall, I would definitely consider Mera Residence Hotel for another stay and would recommend it to other travelers looking for a solid hotel with good service in Siem Reap.
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Guest User
Deluxe Double Room
Stayed in Feb 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 18, 2024
There is basically no hot water for bathing
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