We booked one night at the residence, pleasantly surprised on our arrival, charming place, pretty swimming pool and rather comfortable room. When we returned from dinner, the water cut off in the room, we contacted reception several times without any help from them. We had a plumber come by late but found no solution. We asked for bottles of water during the night to have a little reserve, we had no positive feedback. In the morning, we were given a room after several reminders only to shower. The hotel was not full and at no time did we have an offer to change rooms when we returned from dinner. Spending the night in these conditions, with 3 people in a room, was really not pleasant and the customer service was really not there. At check out we asked to meet a manager to discuss the situation, no apology for the inconvenience and even worse, we were offered a Coke for $1. Zero support for our request and an unpleasant departure which leaves us with bad memories.. we do not recommend this establishment!
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