De Sarann Villa

We spent 1 week in March in the back room (999). Small 3 bedroom family structure close to town but in a quiet location. We booked on the hotel website, which gave us some significant advantages. Warm and attentive staff. They organize, at your request, all your excursions. Small private swimming pool on the roof of your room, large room but a little dark. In short, excellent stay, recommended ++++. We will go back 😉

A perfect location to relax after strenuous sightseeing. Frank, Ryna and the entire staff are wonderful people. Polite, helpful and always striving to offer guests a pleasant stay. We were 2 couples and stayed for 4 days. Special mention must go to Sopheap, who drove us to the temples and Tonle Sap in a comfortable van. Sopheap is a quiet, careful driver, very polite, always in a good mood and educated. We learned a lot about the history, religion, politics and economy of Cambodia from him. His recommendations for restaurants and shopping were top notch. Thank you Frank and Sopheap and the Desarann ​​team for the eventful days in Siam Reap.

The positive points: The welcome is very good, the lady who takes care of the apar**ents very friendly and helpful, a tuk tuk is at our disposal. The negative points: access is not easy, it is a dirt road and there is barely room for a car.. the photos do not reflect reality, we have an impression of space whereas what is really not the case...The apar**ents are joined. When we enter the apar**ent, it is very dark with red velvet drapes, there is a kind of plastic film on the windows which adds to the darkness, which we really didn't like, we felt oppressed by the darkness. Our apar**ent (and the others I suppose) absolutely needs to be renovated, there is a corrugated plastic roof in the bathroom where cats are walking around...everything is worn, dated and the cleanliness is approximate. Between the bedroom and the bathroom, there is a small corridor with a wardrobe, one of the doors of which was broken with slippers that we never wore because apparently they were not washed either... In the main room, the kitchen where we had lunch, there are lots of stains on the cushions of the small sofa and on the table, it's not clean... On the roof, there is a small terrace with a small Pool more like a jacuzzi but the water was cold and there were lots of tiny ants. The deckchairs were worn out and the towels that were available to us were threadbare, and again full of little ants making it impossible to stay in bed to relax. We were disappointed by the breakfast, which was always the same with bread, an omelette, average fruit and not-so-great pastries, a bottle with a kind of ersatz orange juice that we never drank. .To top it off the last evening when we wanted to watch TV, the remote control had disappeared, we spent at least 1 hour looking for it, finally my husband went to reception and they kindly explained to us that he had took the remote control, without warning us, to put it in another apar**ent because there was a problem with the remote control of this apar**ent and the other people had just arrived. For us this is clearly not 5 star accommodation. Huge disappoin**ent !