Guest User
August 13, 2024
Arriving at this hotel was great - right in the middle of the really beautiful old historic centre. The reception area is lovely - wood panels and sense of history. Sadly it was downhill from there. The room we had was tired, and the bathroom was downright shabby, with the shower door only loosely attached to the shower - it had to be handled gently or it would have fallen off, I suspect. Breakfast was mediocre, with a shortage of staff on hand to replenish the buffet plates when they were empty. Cold coffee and very artificial juice. Our room overlooked the hotel courtyard and on the second night there was a birthday party in the courtyard. The music was very loud and it was impossible to rest, let alone sleep, late at night. No member of staff made any effort to alert us to this, even though it would be clear to all that our room would be adversely affected by this noise. We complained and eventually the music stopped - at about 1130pm. During our conversation the manager physically pushed me out of his way angrily. I understand that hotels use their facilities to generate income, but in this case this was not being done in a way which respected the paying guests. We certainly did not feel cared for by the hotel staff, though, in fairness, we were not charged for that night’s stay. A final piece of advice - there is (quite rightly) no parking in the citadel. There is a car park at the foot of the hill you can use once you’ve dropped your bags off at the hotel.