Prima SR Hotel & Convention

I was very disappointed with the front office service here, when I asked politely to lend my room key for a day because the key was left at a friend's house and I was willing to be charged an additional fee because it was my fault. But they, with argument they just give me electricity lock, and they said to me the key on proses and i wait at room but nobody's come or call to give me the key that i ask until i ask my friend to come here to bring the key and take around 1hours. When I went to the receptionist, they were still talking. Sittings and didn't have an effort to make a key for me. I expect they make already.. So I have to be in the room 24 hours and not leave the room when my friend doesn't come here bring the key ? I live for the long term here