Conrad Hotels & Resorts Hotels in Singapore

Excellent service overall, but serious air conditioning issues severely affected my sleep experience. Throughout my stay, the hotel's service team was professional; concierge, front desk, and housekeeping were all satisfactory. Unfortunately, a major issue with the in-room air conditioning system severely impacted my overall experience. **The Problem:** Every night, the AC would automatically increase the temperature to around 28°C (likely a system preset or malfunction), causing me to wake up feeling uncomfortably hot multiple times and forcing me to manually readjust it. Given Singapore's hot and humid climate, a comfortable room temperature is vital for a good night's sleep. This problem led to several nights of disturbed sleep, leaving me feeling exhausted during the day. **Recommendations:** 1. Please have your engineering department investigate the AC control system to determine the cause of the automatic nighttime temperature adjustment. 2. If this is an energy-saving setting, I recommend proactively informing guests during check-in or allowing them to lock the temperature via the control panel. 3. Consider offering compensation to affected guests.

The hotel boasts a superb location, conveniently situated yet surprisingly quiet. With a shopping mall right next door, dining and getting around were a breeze. All downtown attractions are within walking distance. The hotel facilities are well-maintained and don't feel dated, the rooms are spacious, and the staff were quite friendly and helpful. Housekeeping was just okay; it wasn't exceptionally clean, but it was acceptable. The breakfast area was very crowded, and during peak hours, expect long queues. A highlight was being able to watch the planes and fireworks for the 60th National Day celebration. We stayed for six consecutive days and were very satisfied overall.