InterContinental Singapore , an IHG Hotel

InterContinental Singapore , an IHG Hotel Reviews

InterContinental Singapore , an IHG Hotel

80 Middle Rd, 188966, SingaporeView Hotel Details
InterContinental Singapore , an IHG Hotel
InterContinental Singapore , an IHG HotelInterContinental Singapore , an IHG HotelInterContinental Singapore , an IHG Hotel
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InterContinental Singapore , an IHG Hotel Guest Reviews

4.5/5
Great
571 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(571)
Positive reviews(556)
Reviews with photos/video(196)
Easy to get around(73)
Delicious breakfast(60)
Convenient for shopping(42)
Close to metro(35)
Large rooms(30)
Well designed(26)
Comfortable bed(18)
Delicious buffet(8)
Negative reviews(15)
Shih Han
1 King Classic (Heritage Wing)
Stayed in Oct 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Great atmosphere, very comfortable and clean. Friendly staffs
Response from Property: Dear Valued Guest,Thank you for your kind words! We are thrilled to hear that you enjoyed the great atmosphere and found our accommodations comfortable and clean. Your compliments about our friendly staff mean a lot to us, and we will be sure to share your feedback with the team.We look forward to welcoming you back soon for another wonderful stay.AzharAsst Front Office Manager
Yee Kum Fui
1 King Classic (Heritage Wing)
Stayed in Aug 2024
Solo travelers
88 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Nice hotel, good location, good customer service. Granted late check out at 2 pm
Response from Property: Thank you for your kind words! We're glad you enjoyed our location and customer service, and that we could accommodate your late check-out request. We look forward to welcoming you back for another pleasant stay!Regards, AzharAsst Front Office Manager
Gigiunni
Classic Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The hotel was great! Hotel itself is quite old but well managed in a good location. The breakfast buffet has great options.
Response from Property: Thank you for your positive feedback! We’re pleased to hear that you enjoyed our well-managed hotel and its great location. It’s also wonderful to know you liked the options at our breakfast buffet. We look forward to welcoming you back in the future!Regards, AzharAsst Front Office Manager
Anonymous User
2 Twin Classic (Heritage Wing)
Stayed in Nov 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Had a great stay for my shortbreak. Will repeat staying here next time
Response from Property: Dear Guest. Thank you for your kind review! We're so glad to hear that you had a great stay during your short break. It’s wonderful to know that you plan to return, and we can’t wait to welcome you back to InterContinental Singapore for another memorable experience.See you next time!Warm regards,Masagoes Muhammad AzharAssistant Front Office ManagerInterContinental Singapore
Guest User
2 Twin Beds Classic
Stayed in Jul 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 2, 2024
Such a good location n the hotel is right in the cnetre of a shopping mall with a wide variety of shops n restaurants n supermarkets .
Response from Property: Thank you for your feedback! We’re delighted to hear that you enjoyed our prime location and the convenience of having a shopping mall, restaurants, and supermarkets right at your doorstep. We look forward to welcoming you back for another stay!Regards, AzharAsst Front Office Manager
Anonymous User
1 King Bed Corner City View
Stayed in Jan 2024
Booked for others
22 review
4.2/5
Very Good
Posted on Jan 23, 2024
Good location but the hotel check in process is a little slow and they don’t have special parking rate for hotel guest, will have to pay for the parking about 50 dollars a night
Response from Property: Dear Valued GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sushant LambaDir Of Rooms
HM Tan
1 King Classic (Heritage Wing)
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Location is very convenient with Bugis Junction at its doorstep and MRT lines too. Food in the hotel restaurants and room service is amazing. Room is great with fluffy bedroom slippers and separate bath tub and standing shower. The only thing that can be improved is their car park as most 5 star hotels provide complimentary parking but not this one as the car park belongs to the mall. But if you are not driving then this won't be an issue to you as MRT station is nearby. Overall, customer service from their front line and housekeeping/room service is top notch! Will definitely visit again.
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had such a wonderful experience with us! Our team works tirelessly to ensure that every guest enjoys a comfortable and memorable stay, so your kind words are truly appreciated. Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back on your next visit to InterContinental Singapore. If there's anything more we can do to enhance your future stays, please don't hesitate to let us know. Best Regards Azhar Reception
Anonymous User
Classic Room
Stayed in Jan 2024
Family
5 review
4.2/5
Very Good
Posted on Jan 27, 2024
Nice hotel in the center but is busy hotel lobby is very small
Response from Property: Dear Valued GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sushant LambaDir Of Rooms
Guest User
2 Twin Classic (Heritage Wing)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The best InterContinental I have ever stayed
Response from Property: Dear Valued GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sushant LambaDir Of Rooms
Sean
1 King Classic (Heritage Wing)
Stayed in May 2024
Family
10 review
4.7/5
Amazing
Posted on May 9, 2024
Book Hotel Intercontinental for a weekend staycation to celebrate my little boy’s birthday. Customer service was excellent. Thanks for the surprise birthday cake! Will definitely come back again.
Response from Property: Dear Valued guest. Thank you for your feedback and review. I am happy to hear that your special occasion was a successful one, here at InterContinental Singapore. We hope to welcome you again in the future!Thank you. Regards, AzharAssistant Front Office Manager
kai sheng
1 King Bed Classic
Stayed in Mar 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Apr 5, 2024
From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable
Response from Property: Dear Valued Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fahmi Samsudin. Assistant Rooms Division Manager
Technology
Classic Room
Stayed in Jun 2024
Business travelers
263 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Good location, friendly staff, excellent service, every thing is great.
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had such a wonderful experience with us! Our team works tirelessly to ensure that every guest enjoys a comfortable and memorable stay, so your kind words are truly appreciated. Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back on your next visit to InterContinental Singapore. If there's anything more we can do to enhance your future stays, please don't hesitate to let us know. Best Regards Sushant Lamba Dir. Of Rooms
sw
1 King Bed Classic High Floor
Stayed in Aug 2023
Family
25 review
5.0/5
Outstanding
Posted on Aug 21, 2023
2nd stay at the Intercontinental Singapore, hotel's operations felt much more streamlined and efficient. Staff at the lobby were proactively asking if guests needed any help and also expediting the check-in process Calls and requests were fulfilled timely and room sound-proofing seemed better Interaction with staff generally pleasant Encountered an issue that was resolved timely and satisfactorily.
Response from Property: Dear sw, Thank you for a share of your feedback of a recent stay experience with us. I am delighted to learn of your excellent feedback of your arrival experience, from the dedicated hospitality to the depth of the warmth in our service extended. My Team and I will be looking forward to many more onward opportunities in welcoming you home with us for your continued memorable experiences on each return mostly. --Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager
Shixxy
2 Twin Classic (Heritage Wing)
Stayed in Apr 2024
Family
7 review
4.2/5
Very Good
Posted on Apr 22, 2024
Good location - close to shops and MRT. Older building which is well maintained.
Response from Property: Dear Valued Guest. Thank you for sharing your experience with us. I am happy to hear the positive response on the building maintenance. We hope to welcome you back again. Regards, AzharReception Manager
notreve
Classic Room
Stayed in Jun 2023
Couples
52 review
4.7/5
Amazing
Posted on Jun 18, 2023
First thing to note is that this hotel has two wings. Heritage and Main Tower. The heritage wing is located amongst a row of shophouses and retains the style of a hundred years ago. Very different experience as compared to cookie cutter normal rooms. Positives: - large 38 square metre room - Lovely lovely room design - Comfortable bed and choice of pillow menu - TV has Chromecast (media hub as well) - double vanity sinks - superb water pressure Negatives - no bedside usb charging (there are usb charging ports by the work desk) - manual curtains and blinds - no heated toilet bowl nor bidet - fixed shower hose position is a little bothersome
6/20
Response from Property: Dear notreve, Thank you for taking your time in sharing upon a review of your recent stay experience with us at InterContinental Singapore. I am truly pleased to learn of your most enjoyable stay on this occasion. It will be our continued commitment to seeing to the every detail of our Guest's stay while with us, for a more memorable experience on each visit. I appreciate your dedication in sharing upon your earnest feedback, and will certainly be keen to ensure your feedback is reviewed closely in our endeavour for a continued improvement in our service and offerings across your stay experience. My Team and I will be looking forward to welcoming you home with us soon again, and to enjoying your continued pampering moments with us at InterContinental Singapore. Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager