Resorts World Sentosa - Crockfords Tower Reviews

Response from Property: Thank you for staying with Crockfords Tower at Resorts World Sentosa and for taking the time to provide us with your valuable feedback.Resorts World Sentosa and all of us at Crockfords Tower take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Crockfords Tower.We look forward to your continued support and hope to welcome you back again in the near future.Best regards,Jonathan LeeSenior Manager

Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Crockfords Tower and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.We will be waiting for your next visit and look forward to personally welcoming you back again.

Response from Property: Dear Mr. Pung,Thank you for your positive feedback regarding the service provided by our hotel staff during check-in. We are delighted to hear that you had a pleasant experience and that you found the room excellent and enjoyed the facilities provided. We take pride in ensuring our guests' comfort, and we're thrilled that you had a restful sleep. We are also glad to you enjoyed the convenient location and your upgrade. Thank you once again for sharing your experience, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards, Charmine Tan - Assistant Director, Hotels

Response from Property: Thank you for taking the time to share your positive feedback about your experience at our Crockfords Tower and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.We will be waiting for your next visit and look forward to personally welcoming you back again.

Response from Property: Dear guest, we are very happy that you have spent an immersive and wonderful journey with us. Thank you very much for your praise and recognition of the hotel environment and staff. Resorts World Sentosa has world-class attractions such as Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark, as well as six specialty hotels and gourmet restaurants, making it one of the most prestigious resorts in Singapore. We look forward to seeing you again!

Response from Property: Hello! We are very sorry for bringing you an unpleasant stay experience. We have reported all the issues you raised above to the relevant departments. Thank you for your valuable opinions. We hope you can see the improvement of our services next time you come back. Thank you. You gave us the opportunity to improve and we sincerely look forward to your visit again.

Response from Property: Dear guest, thank you very much for choosing to stay at Resorts World Sentosa - Crockfords Hotel. The hotel adheres to the service concept of putting guests first, starting from the details. The hotel staff always welcomes guests with full enthusiasm and wholeheartedly provides satisfactory service to every guest. Thank you again for your good comments and sincerely look forward to your visit again!

Response from Property: Thank you for sharing such a positive stay experience! We are glad to hear that you were satisfied with the hotel facilities, the comfort of the bed and the surrounding amenities. The convenient access to the Mall of the World, the Oceanarium and Universal Studios really adds a lot of convenience to the holiday, and the Chinese-speaking front desk service also provides you with a more intimate stay experience. If you have any other suggestions, needs or feedback, please feel free to let us know. We look forward to providing you with excellent service again in the future and making your next stay equally pleasant. Wish you a happy trip to Singapore!

Response from Property: Dear Guest, thank you very much for your enthusiastic review! We look forward to welcoming you back. Regards, Charmine Tan - Assistant Director, Hotels

Response from Property: Dear chenghanz2024, Greetings from Crockfords Tower at Resorts World Sentosa!! Thank you for choosing Crockfords Tower as your preferred choice of accommodation. I am thrilled to read you had a pleasurable stay and found the service team to be exceptional. The team is passionate about delivering the very best service and i will be sure to share your kind feedback with everyone of them especially our team member Ms Thandar are equally delighted to be of assistance to you. Ones again thanks for sharing your experience on TripAdvisor and i sincerely look forward to welcoming you again. Best Regards, Agus Emilyadi B S (Yadi) Assistant Operation Manager

Response from Property: Dear Roam12374047449, Greetings from Crockfords Tower at Resorts World Sentosa!! Thank you for sharing your comprehensive 5-Star review at TripAdvisor. It’s wonderful to read that your stay was made special by our Butler Mr Chua who have played a part in making your experience with us a pleasant and memorable one. Thank you ones again for choosing us as your accommodation of choice and I sincerely look forward to the opportunity of hosting you again in the nearest future. Best Regards, Agus Emilyadi B S (Yadi) Assistant Operation Manager

Response from Property: Dear Discover18363814991, Greetings from Resort World Sentosa!! Thank you for your wonderful review. As we pride ourselves as a Forbes five-star establishment, we are hearten to hear that the impressive service rendered by our colleagues, especially Mr Akhilesh and Ms Renee had contributed to making your stay a memorable one. Your compliments will certainly be shared as it is comments like your that will inspire my team to consistently delight and satisfy all guest. We look forward to welcoming you back soon. Yours Sincerely Agus Emilyadi B S (Yadi) Assistant Operations Manager

Response from Property: Dear ohj2022, Thank you for your awesome review. As we believe that delighting and satisfying our guest is always a top priority, we are heartened to hear that the remarkable service rendered by our team members, especially Ms Gayu had contributed to making your stay a memorable one. Likewise we, are pleased to hear that you had enjoyed our spacious room too. Your compliments will be shared with the team as it will certainly inspire them to constantly work towards delivering excellent amidst unparalleled luxury. We await the pleasure of welcoming you ones again. Yours Sincerely, Agus Emilyadi B S (Yadi) Assistant Operations Manager