M Social Singapore

M Social Singapore Reviews

M Social Singapore

90 Robertson Quay, 238259, SingaporeView Hotel Details
M Social Singapore
M Social SingaporeM Social SingaporeM Social Singapore
Check available rooms for your travel dates
We Price Match
1 night

M Social Singapore Guest Reviews

4.1/5
Very Good
1039 review
Verified reviews
Location4.2
Amenities4.0
Service4.0
Cleanliness4.3
Filter by:
Sort by:
All reviews(1039)
Positive reviews(939)
Reviews with photos/video(283)
Great location(97)
Delicious breakfast(51)
Small room size(48)
Quiet & comfortable(32)
Classy environment(31)
Loved the view(24)
Well designed(17)
Friendly front desk staff(11)
Negative reviews(100)
Anonymous User
Loft Premier Room
Stayed in Aug 2024
Couples
2 review
4.0/5
Very Good
Posted on Aug 13, 2024
Stayed in the loft with the bed upstairs and found it to be quite dusty. Both of us developed rashes the next day, especially on areas where the skin had contact with the bed. Gym is quite small, hope management can upgrade the dumb bells and add heavier weights.
Response from Property: Dear 1106,Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. The cleanliness of our rooms is a top priority, and we regret that the loft did not meet our usual standards. We'll be addressing this issue with our housekeeping team immediately to ensure it doesn’t happen again.We also appreciate your suggestions regarding the gym. We understand the importance of having a well-equipped fitness area, and we'll definitely look into upgrading the dumbbells and adding heavier weights.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.Best regardsAnthony LimCluster General Manager
soitshallcome
Loft Premier Room
Stayed in Sep 2024
Family
188 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Birthday staycation party. Value for money hotel I guess. The terrace is cool.
Response from Property: Dear Soitshallcome,Thank you for choosing us for your birthday staycation! We're delighted to hear you enjoyed the terrace and found the hotel to be a good value. We hope to have the pleasure of hosting you again for another special occasion!Best regardsAnthony LimCluster General Manager
Anonymous User
Alcove Cosy Room
Stayed in Jul 2024
Business travelers
9 review
3.5/5
Posted on Jul 20, 2024
We’ve stayed at M social on and off. In total at least 6 months over the past couple of years. Indeed it is a value for money hotel, but we’ve been disappointed time and time again by its service especially the front desk staff. Great pool. So so gym.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We’re glad you appreciate our pool and offerings, but we’re sorry to hear about your repeated disappointments with our service. We take all feedback seriously and will address these concerns with our front desk team to improve their service. If you have any specific issues you’d like us to look into, please let us know. We hope to provide a better experience on your next visit.Warmest regardsAnthony LimCluster General Manager
Anonymous User
Loft Premier Room
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Booked a one night stay at M Social and the rooms were great. We entered the assigned room and found that the previous booking might have smoked in the room so we informed the hotel and they were very kind to switch a room for us. Spent the evening around the area and Robertson Quay is worth exploring too.
Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad to hear that you enjoyed your stay at M Social Singapore and found the rooms great. We apologize for the initial inconvenience with the smoke odor but are pleased our team was able to quickly accommodate you with a new room. It's wonderful to know you had a chance to explore Robertson Quay and found it worth visiting. We look forward to welcoming you back for another enjoyable stay!Best regardsAnthony LimCluster General Manager
Bemyself
Alcove Cosy Queen Room
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 18, 2024
Clean, breakfast was amazing, staffs were friendly. However it’s kinda far to reach to close subway stations (12min by walk) but I enjoyed the way to get there with the beautiful environment
Response from Property: Dear Bemyself,Thank you for your feedback! We're delighted to hear that you enjoyed the cleanliness of the hotel, the amazing breakfast, and the friendliness of our staff.We appreciate your note about the walk to the nearest subway station. We're glad you found the journey enjoyable with the beautiful surroundings. We look forward to welcoming you back!Best regards,Anthony LimCluster General Manager
Anonymous User
Loft Gallery Room
Stayed in Jul 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Impressed with the design of the room. Great for a short getaway and to unwind. Pool is decent size and gym is equipped with decent machines.
Response from Property: Dear Valued Guest, Thank you for your kind feedback! We're thrilled to hear that you enjoyed the design of our rooms and found them perfect for a short getaway and relaxation. It's wonderful that you found our pool to be of a decent size and our gym equipped with quality machines. We hope you had a refreshing and enjoyable stay, and we look forward to welcoming you back for another relaxing experience soon!Best regards,Anthony Lim Cluster General Manager
jdpy
Alcove Cosy Queen Room
Stayed in Jul 2024
Business travelers
19 review
4.0/5
Very Good
Posted on Jul 13, 2024
Hotel is nice and well located. Rooms are clean. Breakfast is amazing. The gym and the pool are opened pretty late and close pretty early. Not very convenient when you’re on a business trip.
Response from Property: Dear Jdpy,Thank you for your feedback! We're glad to hear that you enjoyed our well-located and clean hotel, as well as the amazing breakfast. We apologize for the inconvenience caused by the gym and pool hours not aligning well with your business trip schedule. Your comments are valuable to us, and we will look into adjusting the hours to better accommodate our guests' needs. We hope to have the opportunity to welcome you back for a more convenient stay in the future.Best regardsAnthony LimCluster General Manager
Guest User
Alcove Cosy Twin Room
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 4, 2024
Room is very clean and with good service, check in check out all the smooth .
Response from Property: Dear Valued Guest, Thank you for your positive feedback!We’re thrilled to hear that you found the room clean and our service up to your expectations. We’re also pleased that your check-in and check-out process went smoothly. We look forward to welcoming you back for another great stay!Best regards,Anthony LimCluster General Manager
Anonymous User
Loft Gallery Room
Stayed in Jun 2024
Travel with friends
12 review
2.7/5
Posted on Jul 1, 2024
We are not satisfied with their services. First, there are very long q to checked in and theres only 2 receptions open. Secondly, we are travelling with kids and requested for early checked in since the kid was fever. Unfortunately they said theres no room available and we have to wait until 3pm. Third, we requested for iron before we left the hotel and when we came back at night around 11.30pm they still not deliver the iron. Until breakfast in the next morning we have to ask them again. Then only they deliver. Their breakfast are not very much variety but ok with the price. The pro is they provide luggage storage services and you can keep your belongings and pickup later. Also, their staff is friendly and polite. The hotel near to Havelock MRT walking distance across the park. Only unsatisfied with the services.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your recent stay. We regret to hear about the delays you experienced during check-in and the unavailability of an early check-in, which understandably added to your discomfort. We also apologize for the delay in delivering the iron to your room.Rest assured, we have taken note of your concerns seriously and will address them with our team to ensure such incidents do not recur. We appreciate your compliments regarding our friendly and polite staff, as well as our convenient location near Havelock MRT and the park.Should your travels bring you back to the area, we hope for the opportunity to provide you with a more seamless and enjoyable stay.Warmest regards,Anthony LimCluster General Manager
Theresa.T
Loft Gallery Room
Stayed in Jun 2024
Couples
5 review
4.0/5
Very Good
Posted on Jun 20, 2024
Its been a great experience staying at M Social . The room is clean, it’s a loft so it’s pretty cool. It’s near a lot of eateries and walking distance to the train station (Havelock mrt). Just behind hotel there are a stretch of food. Within the hotel premises , the beast and butterflies is a great and chill place to hang out with the most pleasant and friendly staff . Not forgetting the food served at beast and butterflies is yummy too .
Response from Property: Dear Theresa, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience staying at M Social Singapore.It's fantastic that you found the loft room clean and cool, and enjoyed its proximity to eateries and the Havelock MRT station. We're delighted that you also enjoyed the stretch of food options behind the hotel.We're especially pleased to hear your positive comments about Beast and Butterflies. It's great to know that you found it to be a chill place with pleasant and friendly staff, and that you enjoyed the yummy food served there.We look forward to welcoming you back for another enjoyable stay!Warm regards,Anthony LimCluster General Manager
Guest User
Alcove Cosy Queen Room
Stayed in Jun 2024
Business travelers
4 review
4.5/5
Great
Posted on Aug 26, 2024
The hotel is located on the banks of the Singapore River, near Robertson Quay. The riverside is lined with bars and restaurants, making the area very lively at night, and you can walk all the way to Merlion Park. Despite the limited room space, the hotel has thoughtfully designed a bathroom with separate wet and dry areas. The desk setup is very convenient for business travelers, If suitcase is opened in the entrance area, it is hardly to open the room door or bathroom door. The breakfast is good.
6/8
Response from Property: Dear Valued Guest,Thank you for your detailed feedback! We're delighted to hear that you enjoyed our riverside location and the vibrant atmosphere near Robertson Quay. It's great to know that the bathroom design and desk setup were convenient for your stay. We understand the room space may feel limited, and we appreciate your input on the layout. We're glad you enjoyed the breakfast, and we hope to welcome you back soon!Best regardsAnthony LimCluster General Manager
JH888
Loft Premier Room
Stayed in Jul 2024
Travel with friends
34 review
3.5/5
Posted on Aug 1, 2024
Room was small. Location was good. Self check in. ..........
Response from Property: Dear JH888,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location to be convenient and enjoyed the self check-in process.We apologize that the room size did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future.Warm regards,Anthony LimCluster General Manager
J3ryet
Loft Premier Room
Stayed in May 2024
Couples
7 review
2.5/5
Posted on May 23, 2024
Long walk to the hotel from the nearest train station, room was small but cozy, and a 15min walk from Clark Quay
Response from Property: Dear Jerry,Thank you for your feedback. We appreciate your comments on the cozy room and the proximity to Clarke Quay. We're sorry to hear that you found the walk from the nearest train station long and that our service did not meet your expectations. Your feedback is important to us, and we'll work on improving our service quality. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Anthony LimCluster General Manager
uncle John 1974
Alcove Cosy Queen Room
Stayed in May 2024
Solo travelers
101 review
5.0/5
Outstanding
Posted on May 22, 2024
Good front desk service. Check in was a breeze. Good facilities. Jeremy at the restaurant was most knowledgeable and helpful. Good wine recommendation from him.
Response from Property: Dear Uncle John,Thank you for your feedback! We're thrilled to hear that you had a smooth check-in experience and enjoyed our facilities. It's wonderful to know that Jeremy at the restaurant was knowledgeable and helpful, especially with his wine recommendation. We appreciate your kind words and look forward to welcoming you back soon!Best regards,Anthony LimCluster General Manager
Sofiebabe
Alcove Cosy Queen Room
Stayed in Jun 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Jun 21, 2024
I love it here!! So cozy feels like home. Thankyouuu for the great service
6/7
Response from Property: Dear Sofiebabe,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel cozy and felt at home during your stay. We appreciate your kind words about our service and look forward to welcoming you back soon.Warm regards,Anthony LimCluster General Manager