Shangri-La Singapore

I booked 2 adjoining rooms, 1 was a king bed and the other had twin beds. The rooms were clean, the air conditioning was great and the service was wonderful. Only I feel the location is just far from everywhere, however, the hotel is fully self equipped with multiple restaurants and amenities for children.

its a very family friendly hotel. my daughter enjoyed our stayed from the indoor playground to the water park. no need to go out of the hotel, everything is available inside. I personally enjoyed the access to the family pantry where i got my daughter's essentials. will really come back again.

Good vibes and awesome hotel. Clean room also. Will stay at Shangri La again for the next time

It is definitely the best hotel I have stayed! I be planning to come back this year again! Thanks for such amazing service from Bellboy, reception and horizon lounge - the bellboy even helped to bring our items back to the car without me asking! When checking out, also during checkout, a few receptionists offered to help to bring the luggages out during checkout. Thanks a million Shangrila!!!!

Amazing stay as always. Everything is consistent, from the reception check in to check out. 5 star service throughout. Love the family floor with all baby necessities

TL;DR: Skip Horizon Club. Dirty room on arrival, slow unhelpful staff, crowded airport-lounge vibes, broken amenities, cockroaches by pool, WiFi so bad I switched to mobile data, asked to sign release form for loaf of bread. Unnecessarily bureaucratic and out of proportion, particularly when other guests were freely taking pastries and putting it in takeaway box to go. It undermined the sense of hospitality and left a distinctly petty impression. Tower wing fine, Valley wing if upgrading. Horizon Club is a downgrade. The hotel still has old-world charm and the grounds are well-maintained, but the Horizon Club experience was a disaster from check-in onwards. I’ve stayed in one of the Valley Wing suites before. The free-flow champagne is about the only thing I remember. The butler wasn’t memorable, but this is Shangri-La so I kept my expectations low. Valley Wing is too stuffy for my taste though, so I thought booking mid-tier Horizon was the move. I assumed it would be like a Tower king room with lounge access. I was wrong. The lounge was absurdly crowded. I’ve stayed in Accor and Marriott lounges throughout the years, and while they’re not marketed as luxury, they deliver on expectations. Shangri-La Horizon felt like an airport lounge. And the dress code is hilarious. I didn’t expect mid tier lounge to enforce the same dress code. If I’d known, I would’ve just booked a standard room. I emailed both Shangri-La and Fullerton before my stay asking about smoking area policies, and I booked Shangri-La specifically for The Line smoking area. I didn’t expect the lounge to be stellar, but I also didn’t expect the staff to be this substandard. Main lobby staff are usually quite efficient, so I have no idea why this “business lounge” was so painfully inefficient. More than 30 minutes to check in and there was no queue. Service Breakdown from Arrival I was first assigned a room with a visibly dirty luggage rack. Disgusting. I left within minutes and requested a room change, even offering to downgrade. The Horizon staff on the 24th floor was painfully slow and unhelpful just repeating stock phrases instead of actually resolving anything. I was told to wait 30 minutes for something customer service that I HAD TO CALL to solve the check in situation. Customer service gave a prompt answer over the phone in 3 minutes. Only when I was about to head downstairs to escalate with the duty manager (as CS instructed) did another staff member suddenly “find” an available room. The inconsistency is frustrating and frankly disrespectful of guests’ time. The downgrade process was also mishandled. I was told I’d lose breakfast despite originally booking with lounge access and breakfast included. Losing lounge access? Fine, the lounge felt like a waiting area anyway. But losing the standard breakfast I pre-booked and was going to get charged for makes zero sense and shows poor understanding of basic service recovery. Communication was another problem. I had prior written confirmation of a designated smoking area at The Line, yet staff initially denied it existed. Then she spent an excessive amount of time reading and understanding a one-paragraph email. Maintenance and Cleanliness Issues Beyond service failures, basic upkeep was subpar: • Dust visible in both guest rooms and main lobby areas • Confusing, poorly designed electrical setup for basic appliances and no written instructions (hairdryer switch on one side, outlet switch to turn on the hairdryer switch across the hallway?) • Flickering downlight above the bed • Water leaking from AC in gym changing area • Jacuzzi and sauna both out of service • Salt grinders clogged (humidity issue) • Cockroach sighting near pool area in Garden Wing For a business lounge, the WiFi was shockingly poor — high latency, frequent dropped connections. I switched to mobile data on day two just to receive text messages on time. If you’re hoping to message your Claude code or OpenClaw,