Guest User
February 24, 2024
I have had poor experiences with hotels in the past but have never felt compelled to write a review…until last night. To say it was a poor experience would be an absolute understatement. If I had to describe our experience in one word, it would be HORRIFIC. The first thing we noticed when we walked in was a half-full Pepsi can sitting on a shelf. We then instantly noticed red stains everywhere. It appeared there was no attempt made to clean the stains at all. Moving into the bathroom, the rubber baseboard under the sink had completely fallen off. When pulling the shower curtain back, there were two random black hairs in the tub. The shades in our room did not close so we had a street light beaming into our room all night. Once daylight hit (we checked in after 9pm) we noticed crumbs and what appeared to be food remnants every few feet. The carpet was so filthy we wouldn’t allow the kids to walk barefoot…their socks were brown by the time they took them off. Absolutely nothing topped what we saw next…the too half of a rotten strawberry in the corner (in the photos). I have stayed at some not so great hotels…but they were at least clean. This was beyond unclean…it was unsanitary. When we complained to the front desk, the wonderful woman offered to come clean the room…but we knew this was something a quick 15-minute cleaning couldn’t fix…this room needed a deep clean…the likes of which it probably has never seen. When we asked for a manager, we were told there isn’t one on site for the weekend. There was nowhere to go last night as every hotel was sold out. At 4am I searched one last time for another place to stay…we got SO lucky and snagged the last room at the Warrior Hotel…a VASTLY different experience! While the hotel didn’t not charge us a cancellation for checking out today (a day early), we were still charged over $300 for last night which is absolutely appalling considering the deplorable conditions in our room. Stay far far away if you’re looking for a clean place to stay. This is far from that.