Just got back from a lovely cruise added a five night stay at hotel ,( as great location )When arrived our room wasn’t ready no problem we went to beach , came back about 4.00 to be told ( our daughter 13 was classed as an adult ! even though just on sofa bed (. booked 2 adults and child , Elizabeth the most rudest , unhelpful receptionist , Told us we had to pay 500.00 extra on a room that wasn’t so good as ( daughter over 12 cut off point! when we said we would go somewhere else , she said couldn’t or we would be charged full amount !!! We then called hotel manager who begrudgingly said meet half way 250.00 extra !!We felt so uncomfortable in this hotel ( we are both in the service industry and you don’t treat customers like that!!! such a shame as room lovely , breakfast good , and other members of staff lovely ,I personally think some scam going on to rip people off when they arrive ( so you pay on arrival but you can’t get out of it if not happy ) would not go back ever !!! lots of lovely hotels in sitges this isn’t one of them !!!!