Melia Sitges

I visited Melia Stiges for a conference last year and enjoyed the stay. The view was amazing, but the customer service in the front desk was so so and the amenities were not mind blowing for a premium hotel. I loved the view and the serenity of Stiges. I was in a Junior suite last year. This year I am coming in on May 4 -7 for a special occasion (wife’s birthday) and the conference. I have booked the grand suite and the hotel did not give me the Milea rewards discount. Hopefully they can make it up by providing food and beverage credits or birthday celebrations. I look forward to the trip. I appreciate if the owner can reach out to me privately to plan my trip and give me the rewards discount.

I have stayed in this hotel three previous times and this time I was shocked at how badly it has declined. The first room I was given was so bad I couldn't believe it existed in this hotel. It must have been the worst room in the hotel and why they gave it to me I have no idea. It was dirty, had no amenities like coffee dispenser, and there was active construction right next to it. Horrible. I didn't know rooms that bad, with different furniture etc, existed in this hotel. The carpet in the hallway outside the room was disgusting and covered in dirt, footprints, and stains. I can't believe they would let a guest see that. I asked to be moved, and they moved me (also charging me more) and the room they put me in next they said was one of their "superior" rooms. It had a terrace with a great view. But the floors were really dirty. The sheets on the bed felt like paper. There was mold in the shower and fingerprints on the walls of the bathroom. And the air conditioning was turned off in the entire hotel "because it's winter." Unfortunately there was no air flow in these tiny boxed rooms and it becomes stuffy very fast. I had to sleep with my balcony door wide open because it was uncomfortable inside (I called the front desk to fix it but she just suggested maybe the heat was on. I checked and it wasn't). Someone could easily enter my room from the balconies next door. But I had no choice, it was so uncomfortable with no sir flow at all. Very disappointed and I definitely won't be staying here again. They don't make an effort anymore. A hotel guest should never see that level.of dirt and disarray where they are staying especially when it purports to be a 4 star luxury hotel. I suggest any of the other hotels in town. Very sad The elevator from the parking garage to the lobby was broken so I had to carry my suitcase up several flights of stairs. This definitely doesn't feel like a 4-star hotel anymore.