2606 Reviews
New Century Grand Hotel Siyang
Urban area Siyang|1.95km from BiYun ShangCheng
Latest booking 6 hrs ago
At around 7:08pm on June 19th, I arrived at the service desk on the second floor. I was dragging my suitcase, my wife was carrying a bag and leading the child, and the family of 3 walked to the service desk (about 20 centimeters away from the service desk). The two service staff, a man and a woman, looked at us as if they didn't see us, but we took the initiative to say hello and check in. Is this the way of hospitality? Is this the level of hotel management? Is it time to change hotel management (manager)? Let me talk about the facilities: the wheels of the office chair are all gone, and the seat has to be moved manually; the bathtub drain knob is damaged; whether it is the hot water in the bathtub or the hot water in the shower head, the flow is too slow and too slow, and the hot water will be cold at the same time. Yes, it was a cold shower; the curtain of the glass window in the bathroom seemed to be broken. The aunt who came to deliver slippers and bath towels was crying and said nothing, as if I owed her something. On the morning of the 20th, there will be a charge of 10 yuan for delivery of breakfast to the door. Customers should be informed in advance. The service staff at the front desk and restaurant on the morning of the 20th are still very good, especially praise Yating for being very responsible and serious.
Outstanding
2606 Reviews