Guest User
June 1, 2024
A well equipped hotel that is in need of refurbishment in places, I stayed in a twin room with my friend for just one night. I have stayed here before a few times a few years ago at the height of it's popularity. Reception: On check in it was polite but on check out the gentleman on duty did not acknowledge us for several minutes after his previous customer - even just a quick acknowledgement would have been acceptable! No thank you given on check out. Definitely needs more customer service training. The room: Was at the end near the pool, was small and not worth the cost. No air conditioning which meant the fan in the room was useful. The decor was a bit tired eg the leather padded headboards were slightly torn, and there was a big gap between the door and frame, my bed was in front of the door not much room between them. The beds were comfortable although not made up very well with the mattress protector and sheets loose. The bathroom door had partially frosted glass which was a privacy issue. The breakfast: The new hotel manager was hard working, a positive sign. Shown to table overlooking the canal, had to wait 15 minutes before someone took tea/coffee order - after someone's order who seated after us. The breakfast itself was ok, apart from running out of orange juice and a wait for some cooked items (good job I don't mind swear words as a staff member struggled with the hot food plates) . The bacon was overcooked but a positive was the choice - bacon, sausage, big hash browns, tomato, beans, mushrooms and 3 types of egg! Fresh croissants were delicious. Parking: Only 1 designated disabled parking space visible, definitely needs more and improved signage to show where. Will be looking to stay elsewhere in Skipton next time.