Stayed here with my family. Had an amazing experience started from the time of booking, the reservation team was very attentive and helpful. Prior to my arrival they did a courtesy to make sure everything is well prepared when I arrive at the hotel. Location is very easy to find and not far from city center although it doesn’t feel like you are in a city at all. Once you enter the resort you feel like in a very calming vibes and a sanctuary place. I arrived and greeted by Ekky and Ervita. Ervita escorted me to the room and showed all the feature in details and even let us enjoy in room afternoon tea during sunset which was incredible nice. Ekky was very helpful while assisting our luggage and took us around for a hotel tour. During the stay, I have requested some items to be delivered and they were promptly provided in a timely manner. I ordered dinner from ghetto restaurant and they were served nicely in the room and the taste of the food was good. I would like to mention some names as their providing memorable service during my stay ad well. Thank you for Lana, Viyo, Zhani, Rachel, Victor and Humam for making our stay memorable. Although I would like to comment about the breakfast. Restaurant ambiance is very nice but unfortunately the overall food was below my expectations. The food options were adequate but the tastes and quality somewhat did not harmonize with the great resort and services. I’m assuming finding the right supplier is also a key for this. but, indeed i enjoyed the breakfast. One last thing is about the Guest Motorcycle parking. We rent motorbike and we had to park in the staff parking so it was a bit of confusion for us as a guest and employee seeing us strolling around in your back area. Overall, I would love to come back if I visit Jogja again in near future. What I enjoy the most is the great service from the staff and that’s all what matters after all. Great product and service! Well done!
Outstanding
10 Reviews