My stays here have all been positive. I travel for business and often have to do laundry. Being older, I have asked for first floor and been accommodated most every stay. The staff is very efficient, professional, and helpful. The washer/dryer pay by phone is so convenient. I do wish the business office was updated, but I have adjusted by bringing my own needs in that area. Thank you for the kind attention to details and making me feel important and safe.