We were traveling this weekend and stopped here because it was close and in my Hilton App. I am a Diamond member, it's in my app, and it's on my Hilton Amex. So, we check in, she verifies my card and ID and gives us our key. No greeting, no recognition as a Hilton Honors member, nothing. The hotel was clean and functional, but if the front desk can't be bothered to acknowledge your loyalty, or give you your free water ( aren't the perks amazing!!), what is the point of having the loyalty program?